Exam 3: Process Choice and Layout Decisions in Manufacturing and Services

Use this scenario for the following question(s). The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 7.5 productive hours available in a day and the manufacturer wishes to produce 400 units. Balance the line by assigning tasks to workstations to fill up as much takt time as possible. Break ties by assigning the longest task first. Task Time () Predecessor A 45 \@cdots B 50 A C 20 A D 55 A E 15 D F 65 D G 25 E H 35 B, C, F, G -Refer to the scenario above. Without using more than one worker per station, what is the maximum output achievable in the 7.5 hour work day?

In a supply chain, the output from an upstream process is linked to the adjacent downstream process.

Use this scenario for the following question(s). The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 7.5 productive hours available in a day and the manufacturer wishes to produce 400 units. Balance the line by assigning tasks to workstations to fill up as much takt time as possible. Break ties by assigning the longest task first. Task Time () Predecessor A 45 \@cdots B 50 A C 20 A D 55 A E 15 D F 65 D G 25 E H 35 B, C, F, G -Refer to the scenario above. What is the takt time?

________ gets its name from the fact that items are moved through the different manufacturing steps in groups.

The shorter the required takt time, the more workstations will be required to balance a production line.

A mass lecture for 500 freshmen in the College of Business probably scores:

The back room refers to the part of the service process where the customer is not visible to the other customers waiting for service.

Use this scenario for the following question(s). The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 7.5 productive hours available in a day and the manufacturer wishes to produce 400 units. Balance the line by assigning tasks to workstations to fill up as much takt time as possible. Break ties by assigning the longest task first. Task Time () Predecessor A 45 \@cdots B 50 A C 20 A D 55 A E 15 D F 65 D G 25 E H 35 B, C, F, G -Refer to the scenario above. The process engineer calculates the takt time and examines the task times indicated in the table. He decides to use the minimum cycle time instead and have the workers leave early each day once they have built 400 units. How much earlier would the workers leave?

The Devon Tower graces the Oklahoma City skyline and is officially the tallest building in the state. The manufacturing process used to produce this jewel is most likely:

Which poses the greatest underlying managerial challenges - a service that is extremely high on customization, contact, and tangibility or perchance a service that is extremely low on contact, customization and tangibility? Provide an example of a service that fits each space and defend your answer.

What is a cellular layout and what are its advantages?

Why are process decisions important?

A collection of different departments must be visited by every new student on campus to take care of registration, housing, books, and other campus services. The placement of these departments within the university center is an example of a(n)________ layout.

In a service blueprint, the two layers the customer is involved with are the ________ and the ________.

The maximum allowable time between completions of successive units on the production line is the ________.

Use this scenario for the following question(s). The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 8 productive hours available in a day and the manufacturer wishes to produce 400 units. Use this information to answer the following question(s). Task Time () Predecessor 45 \@cdots K 50 40 55 , 40 65 P 25 R 35 , -Refer to the scenario above. The manager assigns tasks to workstations and breaks ties using a longest operation heuristic. That is, if two or three tasks could be assigned to a given station, the manager assigns the longest task first and then fills in the remaining time at the workstation as completely as possible. Using this approach, what task(s)would be assigned at the fourth station?

Products that use standard components, but the final configuration of those components is customer-specific, are called make-to-order products.

Products that are customized only at the very end of the manufacturing process are known as:

The point where the customer interfaces directly with the service organization is:

Use this scenario for the following question(s). The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 7.5 productive hours available in a day and the manufacturer wishes to produce 400 units. Balance the line by assigning tasks to workstations to fill up as much takt time as possible. Break ties by assigning the longest task first. Task Time () Predecessor A 45 \@cdots B 50 A C 20 A D 55 A E 15 D F 65 D G 25 E H 35 B, C, F, G -Refer to the scenario above. What task(s)should be assigned at the third workstation?