Exam 15: Developing Products and Services

Develop the first matrix (Customer requirements - Product characteristics)for a house of quality for an improved wallet. Your house of quality should feature four rows and four columns and should identify relationships among the rows and columns. Identify relationships in the roof of your house of quality also.

The company begins to address the feasibility of a product or service in the ________ phase of the development process.

Which of these features would contribute to a design for the environment (DFE)program?

What are the phases of the product development process and what takes place in each?

What are the four reasons that a company might develop new products and services?

Develop the first matrix for a house of quality (Customer requirements - Product characteristics)for an improved pizza box. Your house of quality should feature four rows and four columns and should identify relationships among the rows and columns. Identify relationships in the roof of your house of quality also.

The DMADV process for improving product and service designs is rooted in what methodology?

The concept development phase addresses the feasibility of a product or service.

A box of cake mix can be the basis for a tasty cake even if the novice baker adds olive oil instead of vegetable oil and forgets to set a timer. The cake recipe has probably been developed using:

The output from the first QFD matrix that feeds into the second QFD matrix is the product characteristics information.

________ allows activities in different development stages to overlap with one another.

An example of black box design would be a producer of automotive brakes working at the design table with an automobile manufacturer through all phases of product development.

What are the implications of an empty column (i.e., one with no check marks or x's)in the main body of the matrix of the house of quality?

In most firms, the group that addresses the cost and performance information that companies need to make good business decisions is:

Companies can reduce the time and cost of developing new products and reduce the cost of final products by using parts standardization.

The operations function is more tightly coupled with new service designs than with new product designs because the new service designs are often the operations process itself.

What does the A represent in the acronym DMADV?

The unexpected expenses associated with overhead and engineering change notices are ________.

How does quality function deployment work and what advantages are accrued when it is used?

The fast food restaurant switched from wrapping their hamburgers in Styrofoam containers, which had a half-life of several thousand years, to wrapping them in a thin film of kelp and plankton, which could be used as a healthy snack for fish. This move was part of a broad approach entitled a design for ________ initiative.