Exam 10: Achieving World-Class Operations Management

In formal leadership someone has been given authority to make decisions or lead a group.

__________ is the process of offering guidance or direction.

__________ theory is the idea that employees try to maintain equity between inputs and outputs compared to others in similar positions.

When workers perceive inequity,one of the ways they may deal with it is to work harder to show they are outstanding employees.

Leadership and communication go hand-in-hand.

An example of an intrinsic reward is personal satisfaction.

Occasionally moving employees from one job to another to give them variety is known as:

Which of the following are characteristics associated with leaders?

Frank Gilbreth developed time and motion studies.

__________ is the drive to satisfy a need.

Which of the following is an undesirable leader quality?

__________ of employees means trusting them to make the right decisions.

One of the findings of the Mayo studies was that the workers in the test room thought they were in isolation.

Explain what employee empowerment is and how it is used to motivate employees.

Great leaders enjoy change; in fact,they continually make drastic changes.

The theory of motivation based on unmet human needs from basic physiological needs to safety and self-actualization needs was developed by:

The first step in the MBO process is when the managers and the employees establish a set of mutually agreed upon goals for a specific period of time.

Discuss the cycle of management by objectives.

Melissa,as a manager,wants all of her reports to be on time.Judy is rarely late with any reports.If Melissa praises Judy publicly,Melissa is using __________ reinforcement.

A vision always comes from a transformational leader.