Exam 10: Achieving World-Class Operations Management

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An example of an __________ reward is a raise.

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Goal setting theory is based on the idea that setting ambitious but attainable goals can motivate workers and improve performance.

(True/False)
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__________ leadership occurs when someone may not have official authority or position but chooses to lead for a variety of reasons.

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Empowerment most allows employees to feel:

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Which of the following statements about leaders is true?

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An extrinsic reward is the personal satisfaction you feel when you perform well and achieve goals.

(True/False)
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Decision making is very simply choosing among two or more alternatives.

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A transformational leader is successful by providing clear structure and guidelines to employees.

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The first step in MBO is:

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Which of the following statements about empowerment is most true?

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A __________ leader is more likely to promise rewards for good performance.

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Which of the following is a set of qualities that tend to help leaders achieve effective results?

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The __________ effect refers to the tendency for people to behave differently when they know they are being studied.

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Managers in which of the following industries would be most likely to use empowerment?

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Motivators cause dissatisfaction if not present.

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Accepting constructive criticism is a sign of weakness and thus is not useful to successful leaders.

(True/False)
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The principle of motion economy showed that every job could be broken down into therbligs.

(True/False)
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Task leaders make sure that everyone is comfortable with the decision being made and diffuse any potentially confrontational issues among group members.

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Define leadership and management and discuss the typical characteristics associated with each.

(Essay)
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Social leaders plan activities and timelines and make sure the group stays on task.

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