Exam 10: Achieving World-Class Operations Management

Self-knowledge will get in the way of being an effective leader.

To be a leader you have to be a manager.

Job factors that can cause dissatisfaction if missing but do not necessarily motivate employees if increased are called:

Praise in public,punish in private.

__________ is the process of offering guidance or direction.

The principle of motion economy showed that every job could be broken down into a series of elementary motions called:

Explain the seven sets of qualities that end to help leaders achieve effective results.

Empowerment means allowing employees the ability and trust to make decisions.

Goal setting theory is based on the idea that setting unattainable goals can motivate workers to try harder.

__________ theory is based on the idea that positive and negative reinforcements motivate a person to behave in certain ways.

A(n)__________ reward is the personal satisfaction you feel when you perform well and achieve goals.

__________ is the act,manner or practice of managing,handling,supervision or control.

If a leader is practicing employee empowerment he or she should punish employees when they make mistakes to help them learn.

How are intrinsic and extrinsic rewards similar to motivators and hygiene factors?

__________ make sure everyone is comfortable with the decision being made and diffuse any potentially confrontational issues among group members.

Total identification with the company guarantees a leader's success.

After the worker has perceived inequity which of the following would likely be a way that a worker would try to reestablish equitable exchanges?

It is hard to be an effective manager without also being a leader.

Leadership and employee motivation are key factors in an organization's success.

Researchers have found that there is one set of particular qualities that guarantees success as a leader.