Exam 10: Achieving World-Class Operations Management

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Management by objectives (MBO)is a system of goal setting and implementation that involves a cycle of discussion,review and evaluation of objectives among top and mid-level managers,supervisors and employees.

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__________ is the act,manner or practice of managing,handling,supervision or control.

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Yvon Chouinard of Patagonia would most likely be classified as which type of leader?

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__________ leaders make sure that everyone is comfortable with the decision being made and diffuse any potentially confrontational issues among group members.

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A transactional leader would most likely do which of the following?

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Job rotation combines a series of tasks into one challenging assignment.

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Which of the following are characteristics associated with managers?

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Combining a series of tasks into one challenging assignment is called:

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