Question 1

The strength of bargaining power of the customer does not depend on the availability of substitutes.

Accepted Answer

A) True 
 B)False  False

Question 2

A business that selects a differentiation strategy ________.

Accepted Answer

A) adds cost to an activity, provided it has a positive margin 
B) provides essential functions at lowest costs 
C) imitates rival companies' strategy and products 
D) always tries to price its products' higher than its competitors' products 
A) adds cost to an activity, provided it has a positive margin 
B) provides essential functions at lowest costs 
C) imitates rival companies' strategy and products 
D) always tries to price its products' higher than its competitors' products A

Question 3

Business processes implement value chains or portions of value chains.

Accepted Answer

A) True 
 B)False  True

Question 4

Manufacturing systems avoid linkages to reduce inventory costs.

Accepted Answer

A) True 
 B)False

Question 5

A business with a differentiation strategy will add cost to an activity only as long as the activity has a positive margin.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a primary activity in the value chain?

Accepted Answer

A) process of finding vendors 
B) setting up contractual arrangements 
C) negotiating prices 
D) delivering products to consumers 
A) process of finding vendors 
B) setting up contractual arrangements 
C) negotiating prices 
D) delivering products to consumers

Question 7

Typically, as an individual, a customer has substantial bargaining power over a large manufacturing industry.

Accepted Answer

A) True 
 B)False

Question 8

Describe the support activities in a value chain.

Accepted Answer

Support activities are business function

Question 9

How does competitive strategy determine value chain structure?

Accepted Answer

Porter defined value as the amount of mo

Question 10

Value chain activities are not dependent on the competitive strategies used by organizations.

Accepted Answer

A) True 
 B)False

Question 11

Describe the primary activities in a value chain using an example.

Accepted Answer

In a bicycle manufacturing unit, the pri

Question 12

Jupiter Shop is an online store.Customers have to create an online account to purchase products.The purchased products are delivered free of cost.The address of delivery is stored, so that customers can choose the same address for future purchases.Jupiter Shop features seasonal discounts and exchange offers.It also accumulates redeemable points for regular shoppers.Which of the following statements describes the use of information systems (IS)by Jupiter Shop to lock in customers?

Accepted Answer

A) providing free home delivery 
B) saving the delivery addresses 
C) offering seasonal discounts 
D) collecting feedback online 
A) providing free home delivery 
B) saving the delivery addresses 
C) offering seasonal discounts 
D) collecting feedback online

Question 13

Porter's model of business activities includes linkages, which are interactions across value activities.

Accepted Answer

A) True 
 B)False

Question 14

Firm infrastructure excludes general management, finance, accounting, legal, and government affairs.

Accepted Answer

A) True 
 B)False

Question 15

In Porter's five forces model, the intensity of each of the five forces determines the characteristics of the industry, how profitable it is, and ________.

Accepted Answer

A) the power held by employee unions 
B) the quality and the nature of products sold 
C) how competent the customer services will be 
D) how sustainable that profitability will be 
A) the power held by employee unions 
B) the quality and the nature of products sold 
C) how competent the customer services will be 
D) how sustainable that profitability will be

Question 16

The competitive strategy of an organization determines its ________.

Accepted Answer

A) industry rivals 
B) global functions 
C) value chains 
D) strategic alliances 
A) industry rivals 
B) global functions 
C) value chains 
D) strategic alliances

Question 17

In Porter's five forces model, the threat of new entrants concerns the danger of ________.

Accepted Answer

A) suppliers favoring rival companies 
B) customers taking their business elsewhere 
C) investors refusing to back new projects 
D) employees not working toward organizational goals 
A) suppliers favoring rival companies 
B) customers taking their business elsewhere 
C) investors refusing to back new projects 
D) employees not working toward organizational goals

Question 18

Customer service falls under the category of supporting activities in a value chain.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements describes a customer service activity?

Accepted Answer

A) receiving and storing materials 
B) transforming customers' inputs into the final product 
C) inducing buyers to purchase the product 
D) assisting customers with the use of the product 
A) receiving and storing materials 
B) transforming customers' inputs into the final product 
C) inducing buyers to purchase the product 
D) assisting customers with the use of the product

Question 20

Which of the following primary activities describes collecting, storing, and physically distributing products to buyers?

Accepted Answer

A) customer service 
B) sales and marketing 
C) outbound logistics 
D) operations/management 
A) customer service 
B) sales and marketing 
C) outbound logistics 
D) operations/management

Exam 3: Organizational Strategy, Information Systems

The strength of bargaining power of the customer does not depend on the availability of substitutes.

A business that selects a differentiation strategy ________.

Business processes implement value chains or portions of value chains.

Manufacturing systems avoid linkages to reduce inventory costs.

A business with a differentiation strategy will add cost to an activity only as long as the activity has a positive margin.

Which of the following is a primary activity in the value chain?

Typically, as an individual, a customer has substantial bargaining power over a large manufacturing industry.

Describe the support activities in a value chain.

How does competitive strategy determine value chain structure?

Value chain activities are not dependent on the competitive strategies used by organizations.

Describe the primary activities in a value chain using an example.

Porter's model of business activities includes linkages, which are interactions across value activities.

Firm infrastructure excludes general management, finance, accounting, legal, and government affairs.

In Porter's five forces model, the intensity of each of the five forces determines the characteristics of the industry, how profitable it is, and ________.

The competitive strategy of an organization determines its ________.

In Porter's five forces model, the threat of new entrants concerns the danger of ________.

Customer service falls under the category of supporting activities in a value chain.

Which of the following statements describes a customer service activity?

Which of the following primary activities describes collecting, storing, and physically distributing products to buyers?

The Importance of Mis

Business Processes, Information Systems, and Information

Hardware and Software

Database Processing

The Cloud

Organizations and Information Systems

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2013

Database Design

Using Microsoft Access 2013

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning Erpsystems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and Olap

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Business Process Management

Filters