Question 1

Briefly describe Microsoft's enterprise resource planning (ERP)products.

Accepted Answer

Microsoft offers five ERP products, all obtained via acquisition: AX, Nav, GP, Solomon, and Dynamics CRM.AX and Nav have the most capabilities; GP is more limited but is easier to use.The future of Solomon is uncertain.Dynamics CRM is primarily a CRM product, but it is extensible in ways that enable customers to use it for ERP as well as CRM.
Microsoft is in the process of consolidating its offerings.Most likely AX will continue going forward as a True ERP product for larger organizations.Dynamics CRM will serve as a CRM product as well as a platform for custom ERP solutions.GP, which is the easiest of the products to install, will continue as a general-ledger program that can also be used as a platform for simpler ERP solutions.
Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Dynamics platform.These vendors take off-the-shelf Dynamics products and adapt and customize them for particular situations.Microsoft offers its CRM product online as SaaS, but it has no full ERP implementation in the cloud.

Question 2

Enterprise resource planning (ERP)training includes topics such as obtaining top-level management support.

Accepted Answer

A) True 
 B)False  True

Question 3

Process blueprints are the inherent processes in an enterprise resource planning (ERP)solution that implement standard business processes.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following statements is true of enterprise resource planning (ERP)products offered by SAP?

Accepted Answer

A) SAP HANNA is a SaaS (software as a service)cloud offering. 
B) SAP does not have technical, marketing, sales, and customer support challenges. 
C) Classic SAP uses thick-client, client/server architecture. 
D) Because of its installed base, SAP can make a rapid move to cloud-based solutions. 
A) SAP HANNA is a SaaS (software as a service)cloud offering. 
B) SAP does not have technical, marketing, sales, and customer support challenges. 
C) Classic SAP uses thick-client, client/server architecture. 
D) Because of its installed base, SAP can make a rapid move to cloud-based solutions.

Question 5

Explain briefly the steps for implementing enterprise resource planning (ERP)systems.

Accepted Answer

The first task in implementing ERP syste

Question 6

The enterprise resource planning (ERP)training sessions in which the implementing organization's employees teach the ERP trainers about the organization's processes are called train the trainer.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following aspects that impact enterprise resource planning (ERP)differs among companies of different sizes?

Accepted Answer

A) relevance of ERP systems 
B) value chains 
C) availability of skilled IT staff 
D) basic business processes 
A) relevance of ERP systems 
B) value chains 
C) availability of skilled IT staff 
D) basic business processes

Question 8

Which of the following statements is true of the impact of enterprise resource planning (ERP)on the IT staff of small organizations?

Accepted Answer

A) IT specialists in small organizations are dedicated to managing only the ERP system. 
B) The IT staff in small organizations is isolated from senior management. 
C) The chief information officer obtains the backing of the entire executive group for ERP implementation. 
D) IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation. 
A) IT specialists in small organizations are dedicated to managing only the ERP system. 
B) The IT staff in small organizations is isolated from senior management. 
C) The chief information officer obtains the backing of the entire executive group for ERP implementation. 
D) IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation.

Question 9

SAP's enterprise resource planning (ERP)products are relatively economical compared to other companies' products.

Accepted Answer

A) True 
 B)False

Question 10

Microsoft offers its CRM product online as SaaS (software as a service), but it has no full enterprise resource planning (ERP)implementation in the cloud.

Accepted Answer

A) True 
 B)False

Question 11

Who among the following is a part of a supply chain activity?

Accepted Answer

A) Jonathan, who is in charge of capacity planning 
B) Zara, who is the head of marketing 
C) Michael, who handles inventory management 
D) Monica, who oversees customer management 
A) Jonathan, who is in charge of capacity planning 
B) Zara, who is the head of marketing 
C) Michael, who handles inventory management 
D) Monica, who oversees customer management

Question 12

Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Solomon platform.

Accepted Answer

A) True 
 B)False

Question 13

For implementing enterprise resource planning (ERP)systems, the first task is to create a model of current business procedures and practices, which is called the as-is model.

Accepted Answer

A) True 
 B)False

Question 14

In the future, which of the following Microsoft products is likely to be a true enterprise resource planning (ERP)product for larger organizations?

Accepted Answer

A) Solomon 
B) Nav 
C) AX 
D) GP 
A) Solomon 
B) Nav 
C) AX 
D) GP

Question 15

Enterprise resource planning (ERP)vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.

Accepted Answer

A) True 
 B)False

Question 16

The process of maintaining a general ledger, which must be integrated into applications in order to form a true enterprise resource planning (ERP)product, is a(n)________ activity.

Accepted Answer

A) supply chain 
B) accounting 
C) human resources 
D) manufacturing 
A) supply chain 
B) accounting 
C) human resources 
D) manufacturing

Question 17

Oracle's enterprise resource planning (ERP)products are designed according to SOA principles and hence are adaptable and customizable.

Accepted Answer

A) True 
 B)False

Question 18

As an element of an enterprise resource planning (ERP)solution, supply chain includes scheduling, capacity planning, quality control, bill of materials, and related activities.

Accepted Answer

A) True 
 B)False

Question 19

An example of a stored procedure would be never to sell certain items at a discount.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is true of the types of organizations that use enterprise resource planning (ERP)?

Accepted Answer

A) ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry. 
B) Implementing ERP in organizations of different scales is difficult due to the differences in their basic business processes. 
C) ERP procedures are uniform in large organizations operating in multiple countries. 
D) Availability of IT personnel does not have an impact on ERP implementation. 
A) ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry. 
B) Implementing ERP in organizations of different scales is difficult due to the differences in their basic business processes. 
C) ERP procedures are uniform in large organizations operating in multiple countries. 
D) Availability of IT personnel does not have an impact on ERP implementation.

Exam 21: Enterprise Resource Planning Erpsystems

Briefly describe Microsoft's enterprise resource planning (ERP)products.

Enterprise resource planning (ERP)training includes topics such as obtaining top-level management support.

Process blueprints are the inherent processes in an enterprise resource planning (ERP)solution that implement standard business processes.

Which of the following statements is true of enterprise resource planning (ERP)products offered by SAP?

Explain briefly the steps for implementing enterprise resource planning (ERP)systems.

The enterprise resource planning (ERP)training sessions in which the implementing organization's employees teach the ERP trainers about the organization's processes are called train the trainer.

Which of the following aspects that impact enterprise resource planning (ERP)differs among companies of different sizes?

Which of the following statements is true of the impact of enterprise resource planning (ERP)on the IT staff of small organizations?

SAP's enterprise resource planning (ERP)products are relatively economical compared to other companies' products.

Microsoft offers its CRM product online as SaaS (software as a service), but it has no full enterprise resource planning (ERP)implementation in the cloud.

Who among the following is a part of a supply chain activity?

Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Solomon platform.

For implementing enterprise resource planning (ERP)systems, the first task is to create a model of current business procedures and practices, which is called the as-is model.

In the future, which of the following Microsoft products is likely to be a true enterprise resource planning (ERP)product for larger organizations?

Enterprise resource planning (ERP)vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.

The process of maintaining a general ledger, which must be integrated into applications in order to form a true enterprise resource planning (ERP)product, is a(n)________ activity.

Oracle's enterprise resource planning (ERP)products are designed according to SOA principles and hence are adaptable and customizable.

As an element of an enterprise resource planning (ERP)solution, supply chain includes scheduling, capacity planning, quality control, bill of materials, and related activities.

An example of a stored procedure would be never to sell certain items at a discount.

Which of the following statements is true of the types of organizations that use enterprise resource planning (ERP)?

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