Question 1

The largest collection of documents ever assembled exists on the Internet, and the world's best known document search engine is ________.

Accepted Answer

A) Yahoo 
B) Bing 
C) Google 
D) AltaVista 
A) Yahoo 
B) Bing 
C) Google 
D) AltaVista C

Question 2

Which of the following statements is true of identifying an organization's target audience in a social media information system (SMIS)?

Accepted Answer

A) Every social media user is the target audience. 
B) Only teenagers form the target audience. 
C) The identification of a target audience helps organizations focus their marketing efforts. 
D) A social media platform is used to identify the target audience. 
A) Every social media user is the target audience. 
B) Only teenagers form the target audience. 
C) The identification of a target audience helps organizations focus their marketing efforts. 
D) A social media platform is used to identify the target audience. C

Question 3

What are expert systems?

Accepted Answer

Expert systems are rule-based systems that encode human knowledge in the form of If/Then rules.Such rules are statements that specify if a particular condition exists, then some action should be taken.A real-world expert system may consist of hundreds, if not thousands, of rules.The programs that process a set of rules are called expert systems shells.Typically, the shell processes rules until no value changes.At that point, the values of all the variables are reported as results.To create the system of rules, the expert system development team interviews human experts in the domain of interest.Expert systems are difficult and expensive to develop and maintain.

Question 4

________ are rule-based systems that encode human knowledge in the form of If/Then rules.

Accepted Answer

A) Document management systems 
B) Expert systems 
C) Content management systems 
D) Enterprise resource planning systems 
A) Document management systems 
B) Expert systems 
C) Content management systems 
D) Enterprise resource planning systems

Question 5

Which of the following is a challenge for content management systems (CMS)?

Accepted Answer

A) Content databases cannot hold large numbers of documents. 
B) Documents exist in isolation from each other. 
C) The systems must maintain linkages among documents. 
D) CMS content is static. 
A) Content databases cannot hold large numbers of documents. 
B) Documents exist in isolation from each other. 
C) The systems must maintain linkages among documents. 
D) CMS content is static.

Question 6

Conversion rate refers to the percent of people that visit a Web site and then immediately leave.

Accepted Answer

A) True 
 B)False

Question 7

In-house systems have considerably more functionality than off-the-shelf products and are far less expensive to maintain.

Accepted Answer

A) True 
 B)False

Question 8

Expert systems came into existence long after the use of social media and the Internet.

Accepted Answer

A) True 
 B)False

Question 9

________ is performed to identify the strengths and weaknesses in an opponent's use of social media in a social media information system (SMIS).

Accepted Answer

A) Factor analysis 
B) Risk analysis 
C) Win-loss analytics 
D) Competitive analysis 
A) Factor analysis 
B) Risk analysis 
C) Win-loss analytics 
D) Competitive analysis

Question 10

What are the alternatives to content management applications?

Accepted Answer

Three common alternatives for content ma

Question 11

A(n)________ is a software platform that uses social media to facilitate cooperative work of people within an organization.

Accepted Answer

A) enterprise social network 
B) content management system 
C) earned value management 
D) expert system 
A) enterprise social network 
B) content management system 
C) earned value management 
D) expert system

Question 12

What are content management systems? Define the challenges of content management.

Accepted Answer

Content management systems (CMS)are info

Question 13

Software is the only component present in a content management system.

Accepted Answer

A) True 
 B)False

Question 14

A(n)________ is the percent of people who achieve a certain result for an organization.

Accepted Answer

A) bounce rate 
B) exit rate 
C) exchange rate 
D) conversion rate 
A) bounce rate 
B) exit rate 
C) exchange rate 
D) conversion rate

Question 15

Expert systems are easy to maintain.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is the first step in developing a social media information system (SMIS)?

Accepted Answer

A) Define what the organization wants to achieve with social media. 
B) Identify metrics that will indicate whether an organization has achieved its goals. 
C) Maximize metrics like conversion rate and bounce rate. 
D) Identify the organization's target audience. 
A) Define what the organization wants to achieve with social media. 
B) Identify metrics that will indicate whether an organization has achieved its goals. 
C) Maximize metrics like conversion rate and bounce rate. 
D) Identify the organization's target audience.

Question 17

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

Accepted Answer

A) Document management systems 
B) Enterprise resource systems 
C) Expert systems 
D) Content management systems 
A) Document management systems 
B) Enterprise resource systems 
C) Expert systems 
D) Content management systems

Question 18

Document contents in content management systems are perishable.

Accepted Answer

A) True 
 B)False

Question 19

Documents in content management systems exist in isolation from each other.

Accepted Answer

A) True 
 B)False

Question 20

It is often easier for an employee of an organization to find a document of the organization using Google than using an in-house search engine.

Accepted Answer

A) True 
 B)False

Exam 23: Enterprise Social Networks and Knowledge Management

The largest collection of documents ever assembled exists on the Internet, and the world's best known document search engine is ________.

Which of the following statements is true of identifying an organization's target audience in a social media information system (SMIS)?

What are expert systems?

________ are rule-based systems that encode human knowledge in the form of If/Then rules.

Which of the following is a challenge for content management systems (CMS)?

Conversion rate refers to the percent of people that visit a Web site and then immediately leave.

In-house systems have considerably more functionality than off-the-shelf products and are far less expensive to maintain.

Expert systems came into existence long after the use of social media and the Internet.

________ is performed to identify the strengths and weaknesses in an opponent's use of social media in a social media information system (SMIS).

What are the alternatives to content management applications?

A(n)________ is a software platform that uses social media to facilitate cooperative work of people within an organization.

What are content management systems? Define the challenges of content management.

Software is the only component present in a content management system.

A(n)________ is the percent of people who achieve a certain result for an organization.

Expert systems are easy to maintain.

Which of the following is the first step in developing a social media information system (SMIS)?

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

Document contents in content management systems are perishable.

Documents in content management systems exist in isolation from each other.

It is often easier for an employee of an organization to find a document of the organization using Google than using an in-house search engine.

The Importance of Mis

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems

Hardware and Software

Database Processing

The Cloud

Organizations and Information Systems

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2013

Database Design

Using Microsoft Access 2013

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning Erpsystems

Supply Chain Management

Database Marketing

Reporting Systems and Olap

Data Breaches

International Mis

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