Exam 3: Assessing the Internal Environment of the Firm

A wide variety of firm resources that are costly to imitate due to the social engineering that is required being beyond the capability of competitors include interpersonal relations among managers in the firm,its culture,and its reputation with its suppliers and customers.Such competitive advantages are based upon

Facebook,Intuit,AB InBev,and others empower their recruiters to make offers on the spot when they interview college students,without knowing what specific position they will fill.These firms search for candidates with attributes such as being a self-starter and a problem-solver,and make quick offers to preempt the market.This is an example of which value chain support activity?

Chipolte is a fast-food,Mexican cuisine restaurant that bases its value-creating activities on streamlined operations.Discuss this value-chain primary activity and how Chipolte uses it to its advantage.Refer to Strategy Spotlight 3.1 for details.

Ashley Furniture controls all steps of its distribution systems,developing specific competencies that are difficult to match.They are using ________ to build sustainable advantage.

Financial ratio analysis measures the performance of the firm based on all but which of the following?

Human resource management consists of activities involved in the recruiting,hiring,training,development,and compensation of all types of personnel.It supports

Which of the following is a profitability ratio?

Human resources and reputation resources are examples of intangible resources.

In the resource-based view of the firm,examples of tangible resources include

Which of the following would be most difficult to assess?

Campbell Soup uses electronic networks to improve the efficiency of outbound logistics.These networks also helped Campbell Soup manage the ordering of raw materials more efficiently,improve its production scheduling,and help its customers better manage their inbound logistics operations.This is an example of ________

In assessing its primary activities,an airline would examine

Managers should focus their attention on interrelationships among value-chain activities within the firm,not on relationships among activities within the firm and other organizations (such as suppliers and customers).

The balanced scorecard provides top managers with a ________ view of the business.

A travel agent adds value by creating an itinerary that includes transportation,accommodations,and activities that are customized to your budget and travel dates.In terms of the value-chain analysis,this is an example of a ________ organization.

Primary activities contribute to the physical creation of a product or service,its sale and transfer to the buyer,and its service after the sale.

Inbound logistics include which of the following?

The best measure of company ability to meet imminent financial obligations is known as the

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

Intangible resources of a firm refer to its capacity to deploy tangible resources over time and leverage those resources effectively.