Exam 4: Recognizing a Firm's Intellectual Assets: Moving Beyond a Firm's Tangible Resources

Using an idea does not prevent others from simultaneously using it for their own benefit.Typically,this is impossible with ________ assets.

Which of the following is not a characteristic of e-teams?

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies),firms with high market value to book value ratios achieve this because of their ________ investment in ________ resources and technological expertise.

There are multiple advantages of e-teams.Which of the following is not an advantage?

The effective management of diversity can enhance the social responsibility goals of an organization.Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following

Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

In order to take advantage of investment in human capital,a firm should

Two software engineers working together on a computer code share their ________ knowledge to create new knowledge.

The importance of human capital has decreased in recent years.For this reason,many firms have placed greater attention on attracting talent but not on developing or retaining it.

Social capital has downsides.Which of the following is a downside?

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network,individuals who link the clusters,and other network members.

The development of intellectual capital (that is,the friendships and working relationships among talented individuals)gains importance because it helps tie knowledge workers to a given firm.

Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee,if he or she leaves the organization.

Tying knowledge workers to a firm is part of the objective of the development of

Top executives can use email effectively for all of the following except

The environmental sustainability strategy of a firm might be used to retain high-performing employees because recent college graduates

Protecting company intellectual property can be difficult because employees become disgruntled and patents

If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be ________ to add value to the firm and they also will be ________ to leave the organization because of the loyalties and social ties that they develop over time.

The Cisco Integrated Workforce Experience (IWE)platform is a social business platform designed to facilitate ________ and ________ collaboration and decentralize decision making.

It is anticipated that the worldwide shortage of highly skilled,college-educated workers will increase significantly by 2020,according to research by McKinsey Global Institute.Some companies are going as far as to redefine the jobs of their experts and are transferring some of their tasks to lower-skilled people inside and outside of their companies.By redefining these ________ knowledge jobs,they address ________ shortages and ________ costs while enhancing job satisfaction.