Question 1

Name some sources for ideas for new products.

Accepted Answer

customers, competito

Question 2

Buying a competitor's new product and studying its design features by disassembling it and analyzing its parts and features is reverse engineering.

Accepted Answer

A) True 
 B)False

Question 3

Highly labor intensive services are called _____________ .

Accepted Answer

A)  quasi-manufacturing 
B)  quasi-services 
C)  mixed services 
D)  pure services 
E)  mixed manufacturing 
A)  quasi-manufacturing 
B)  quasi-services 
C)  mixed services 
D)  pure services 
E)  mixed manufacturing

Question 4

Process velocity is computed as a ratio of throughput time to output.

Accepted Answer

A) True 
 B)False

Question 5

What are the three elements of the service package?

Accepted Answer

A)  physical goods, sensual benefits, and psychological benefits 
B)  sales, return policy, and warranty 
C)  customer service, return policy, and warranty 
D)  kindness, information provision, and speed 
E)  physiological benefits, sensual benefits, and psychological benefits 
A)  physical goods, sensual benefits, and psychological benefits 
B)  sales, return policy, and warranty 
C)  customer service, return policy, and warranty 
D)  kindness, information provision, and speed 
E)  physiological benefits, sensual benefits, and psychological benefits

Question 6

Sam Smear owns a manufacturing company that makes ball point pens. Currently he is trying to decide between two processes for making the pens. The first process will have a fixed cost of $200,000 per year and variable costs of $0.40 per pen. The second process will have a fixed cost of $250,000 per year and variable costs of $0.30 per pen.
a) Identify which ranges of product volume are best for each process.
b) If Sam makes 200,000 pens, which process provides a lower cost?

Accepted Answer

a) the first process is better for volum

Question 7

Benchmarking should only be performed against firms in similar lines of business with our own.

Accepted Answer

A) True 
 B)False

Question 8

In manufacturing, a robot typically:

Accepted Answer

A)  resembles a human in appearance 
B)  has a mechanical arm 
C)  is mobile 
D)  has legs 
E)  is very small 
A)  resembles a human in appearance 
B)  has a mechanical arm 
C)  is mobile 
D)  has legs 
E)  is very small

Question 9

When product and process design work together, much of the work is done in sequence rather than in parallel.

Accepted Answer

A) True 
 B)False

Question 10

Product design decisions are:

Accepted Answer

A)  purely tactical decisions. 
B)  mixed tactical and strategic decisions. 
C)  strategic in nature. 
D)  only made by the OM department. 
E)  rarely made. 
A)  purely tactical decisions. 
B)  mixed tactical and strategic decisions. 
C)  strategic in nature. 
D)  only made by the OM department. 
E)  rarely made.

Question 11

Evaluating a product idea to determine its likelihood of success is

Accepted Answer

A)  product screening 
B)  estimating 
C)  technological forecasting 
D)  product windowing 
E)  product evolution 
A)  product screening 
B)  estimating 
C)  technological forecasting 
D)  product windowing 
E)  product evolution

Question 12

Which of the following is not characteristic of intermittent operations?

Accepted Answer

A)  produce many different products with varying processing requirements 
B)  capital intensive 
C)  workers need to be able to perform different tasks depending on the processing needs of the product 
D)  general purpose equipment 
E)  volume of goods produced directly tied to number of customer orders 
A)  produce many different products with varying processing requirements 
B)  capital intensive 
C)  workers need to be able to perform different tasks depending on the processing needs of the product 
D)  general purpose equipment 
E)  volume of goods produced directly tied to number of customer orders

Question 13

For what types of decisions is break-even analysis appropriate?

Accepted Answer

deciding how much of a product

Question 14

The make-to-stock product and service strategy has the shortest delivery lead time among the possible strategies, but the customer has no involvement in product design.

Accepted Answer

A) True 
 B)False

Question 15

The steps in the product design process include

Accepted Answer

A)  Idea Development, Product Screening, Break-even analysis, Build 
B)  Idea Development, Benchmarking, Preliminary Design, Final Design 
C)  Seek Competitors Design Specs, Product Screening, Manufacture, Sell 
D)  Seek Customer Input, Product Screening, Testing, Final Design 
E)  Idea Development, Product Screening, Preliminary Design & Testing, Final Design 
A)  Idea Development, Product Screening, Break-even analysis, Build 
B)  Idea Development, Benchmarking, Preliminary Design, Final Design 
C)  Seek Competitors Design Specs, Product Screening, Manufacture, Sell 
D)  Seek Customer Input, Product Screening, Testing, Final Design 
E)  Idea Development, Product Screening, Preliminary Design & Testing, Final Design

Question 16

Why are services more complex to design than manufactured goods?

Accepted Answer

Services produce int

Question 17

Name an operational consideration that a firm must take into consideration when designing a new product

Accepted Answer

Type of pr

Question 18

Approximately what percentage of ideas do not make it past the screening stage?

Accepted Answer

A)  30% 
B)  50% 
C)  60% 
D)  80% 
E)  90% 
A)  30% 
B)  50% 
C)  60% 
D)  80% 
E)  90%

Question 19

What is included in the preliminary design and testing stage of product design?

Accepted Answer

design engineers translate gen

Question 20

In break-even analysis, in order to make a profit the company must

Accepted Answer

A)  sell above the break-even point 
B)  sell below the break-even point 
C)  sell at a loss 
D)  sell at the break-even point 
E)  sell on consignment 
A)  sell above the break-even point 
B)  sell below the break-even point 
C)  sell at a loss 
D)  sell at the break-even point 
E)  sell on consignment

Name some sources for ideas for new products.

Buying a competitor's new product and studying its design features by disassembling it and analyzing its parts and features is reverse engineering.

Highly labor intensive services are called _____________ .

Process velocity is computed as a ratio of throughput time to output.

What are the three elements of the service package?

Benchmarking should only be performed against firms in similar lines of business with our own.

In manufacturing, a robot typically:

When product and process design work together, much of the work is done in sequence rather than in parallel.

Product design decisions are:

Evaluating a product idea to determine its likelihood of success is

Which of the following is not characteristic of intermittent operations?

For what types of decisions is break-even analysis appropriate?

The make-to-stock product and service strategy has the shortest delivery lead time among the possible strategies, but the customer has no involvement in product design.

The steps in the product design process include

Why are services more complex to design than manufactured goods?

Name an operational consideration that a firm must take into consideration when designing a new product

Approximately what percentage of ideas do not make it past the screening stage?

What is included in the preliminary design and testing stage of product design?

In break-even analysis, in order to make a profit the company must

Introduction to Operations Management

Operations Strategy and Competitiveness

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

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Exam 3: Product Design and Process Selection

Name some sources for ideas for new products.

Buying a competitor's new product and studying its design features by disassembling it and analyzing its parts and features is reverse engineering.

Highly labor intensive services are called _____________ .

Process velocity is computed as a ratio of throughput time to output.

What are the three elements of the service package?

Benchmarking should only be performed against firms in similar lines of business with our own.

In manufacturing, a robot typically:

When product and process design work together, much of the work is done in sequence rather than in parallel.

Product design decisions are:

Evaluating a product idea to determine its likelihood of success is

Which of the following is not characteristic of intermittent operations?

For what types of decisions is break-even analysis appropriate?

The make-to-stock product and service strategy has the shortest delivery lead time among the possible strategies, but the customer has no involvement in product design.

The steps in the product design process include

Why are services more complex to design than manufactured goods?

Name an operational consideration that a firm must take into consideration when designing a new product

Approximately what percentage of ideas do not make it past the screening stage?

What is included in the preliminary design and testing stage of product design?

In break-even analysis, in order to make a profit the company must

Introduction to Operations Management

Operations Strategy and Competitiveness

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters