Question 1

In what ways do service organizations differ from manufacturing organizations?

Accepted Answer

Manufacturing organizations produce a physical, tangible product that can be stored in inventory before it is needed, while service organizations produce an intangible product that cannot be produced ahead of time; and for manufacturing organizations most customers have no direct contact with the operation, while for service organizations customers are typically present during creation of the service. Also, service organizations tend to have a shorter response time and are more labor intensive.

Question 2

What operations management approaches came out of the scientific management movement?

Accepted Answer

moving assembly lines, stopwatch time studies, piece rate incentives, and setting time standards for task performance

Question 3

Which business function is responsible for sales, generating customer demand, and understanding customer wants and needs?

Accepted Answer

A)  finance 
B)  human resources 
C)  marketing 
D)  operations management 
E)  purchasing 
A)  finance 
B)  human resources 
C)  marketing 
D)  operations management 
E)  purchasing C

Question 4

What is the basic approach for business process reengineering and what are its major impacts?

Accepted Answer

It involves asking why things

Question 5

Which of the following concepts is linked the least with Henry Ford?

Accepted Answer

A)  scientific management 
B)  mass production 
C)  mass customization 
D)  technology 
E)  interchangeable parts 
A)  scientific management 
B)  mass production 
C)  mass customization 
D)  technology 
E)  interchangeable parts

Question 6

Scientific Management, Management Science, Just?in?Time, Total Quality Management, Business Process Reengineering, and other developments reflect the application of ________________________ and ________________________ to the transformation of inputs into goods and services.

Accepted Answer

the Computer Age or computers

Question 7

Sustainability was an early 1950's management function and focus.

Accepted Answer

A) True 
 B)False

Question 8

Supply chain management involves managing:

Accepted Answer

A)  the flow of internal information only. 
B)  the flow of materials and information from suppliers and buyers to the final customer. 
C)  the flow of raw materials to inventory only. 
D)  managing the stock room supply only. 
A)  the flow of internal information only. 
B)  the flow of materials and information from suppliers and buyers to the final customer. 
C)  the flow of raw materials to inventory only. 
D)  managing the stock room supply only.

Question 9

Management science focuses on developing quantitative techniques for solving operations problems.

Accepted Answer

A) True 
 B)False

Question 10

Manufacturers often provide services like

Accepted Answer

Shipping, helping cu

Question 11

What are companies that have low customer contact and are capital intensive; yet provide a service, called?

Accepted Answer

A)  pseudo-manufacturing organizations 
B)  quasi-manufacturing organizations 
C)  hierarchical manufacturing organizations 
D)  service factories 
E)  servifacturing organizations 
A)  pseudo-manufacturing organizations 
B)  quasi-manufacturing organizations 
C)  hierarchical manufacturing organizations 
D)  service factories 
E)  servifacturing organizations

Question 12

Where was the just-in-time philosophy developed?

Accepted Answer

A)  Germany 
B)  United States 
C)  Canada 
D)  Japan 
E)  Italy 
A)  Germany 
B)  United States 
C)  Canada 
D)  Japan 
E)  Italy

Question 13

Which of the following is not an input?

Accepted Answer

A)  services 
B)  managers 
C)  buildings 
D)  technology 
E)  information 
A)  services 
B)  managers 
C)  buildings 
D)  technology 
E)  information

Question 14

Which business function is responsible for managing cash flow, current assets, and capital investments?

Accepted Answer

A)  accounting 
B)  finance 
C)  marketing 
D)  operations management 
E)  purchasing 
A)  accounting 
B)  finance 
C)  marketing 
D)  operations management 
E)  purchasing

Question 15

A company with a low customer contact that is capital intensive is called:

Accepted Answer

A)  a farm 
B)  manufacturing 
C)  quasi-manufacturing 
D)  service 
E)  Industrial era operations management 
A)  a farm 
B)  manufacturing 
C)  quasi-manufacturing 
D)  service 
E)  Industrial era operations management

Question 16

Operations management is responsible for orchestrating all the resources needed to produce the final product. This includes all of the following except ______________________________________.

Accepted Answer

A)  managing cash flow 
B)  arranging schedules 
C)  managing inventory 
D)  controlling quality 
E)  designing work methods 
A)  managing cash flow 
B)  arranging schedules 
C)  managing inventory 
D)  controlling quality 
E)  designing work methods

Question 17

Operations management interacts with which of the following:

Accepted Answer

A)  Marketing 
B)  Information systems 
C)  Finance 
D)  Engineering 
E)  all the above 
A)  Marketing 
B)  Information systems 
C)  Finance 
D)  Engineering 
E)  all the above

Question 18

OM's transformation role is to add value. Value added is

Accepted Answer

A)  performing activities well for the least possible cost 
B)  the net decrease between output product value and input material value 
C)  increasing product value in the first stage 
D)  the net increase between output product value and input material value 
E)  customizing a product, regardless of expense, to satisfy customer needs 
A)  performing activities well for the least possible cost 
B)  the net decrease between output product value and input material value 
C)  increasing product value in the first stage 
D)  the net increase between output product value and input material value 
E)  customizing a product, regardless of expense, to satisfy customer needs

Question 19

Just-in-time philosophy is applicable in:

Accepted Answer

A)  Service organizations 
B)  Manufacturing organizations 
C)  Assembly line operations 
D)  A, B, and C 
E)  A and C only 
A)  Service organizations 
B)  Manufacturing organizations 
C)  Assembly line operations 
D)  A, B, and C 
E)  A and C only

Question 20

Service providers' "back room" activities, like ________________________, often have manufacturing characteristics like .

Accepted Answer

Check and credit card transaction proces

In what ways do service organizations differ from manufacturing organizations?

What operations management approaches came out of the scientific management movement?

Which business function is responsible for sales, generating customer demand, and understanding customer wants and needs?

What is the basic approach for business process reengineering and what are its major impacts?

Which of the following concepts is linked the least with Henry Ford?

Scientific Management, Management Science, Just?in?Time, Total Quality Management, Business Process Reengineering, and other developments reflect the application of and to the transformation of inputs into goods and services.

Sustainability was an early 1950's management function and focus.

Supply chain management involves managing:

Management science focuses on developing quantitative techniques for solving operations problems.

Manufacturers often provide services like

What are companies that have low customer contact and are capital intensive; yet provide a service, called?

Where was the just-in-time philosophy developed?

Which of the following is not an input?

Which business function is responsible for managing cash flow, current assets, and capital investments?

A company with a low customer contact that is capital intensive is called:

Operations management is responsible for orchestrating all the resources needed to produce the final product. This includes all of the following except ______________________________________.

Operations management interacts with which of the following:

OM's transformation role is to add value. Value added is

Just-in-time philosophy is applicable in:

Service providers' "back room" activities, like ________________________, often have manufacturing characteristics like .

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 1: Introduction to Operations Management

In what ways do service organizations differ from manufacturing organizations?

What operations management approaches came out of the scientific management movement?

Which business function is responsible for sales, generating customer demand, and understanding customer wants and needs?

What is the basic approach for business process reengineering and what are its major impacts?

Which of the following concepts is linked the least with Henry Ford?

Scientific Management, Management Science, Just?in?Time, Total Quality Management, Business Process Reengineering, and other developments reflect the application of ________________________ and ________________________ to the transformation of inputs into goods and services.

Sustainability was an early 1950's management function and focus.

Supply chain management involves managing:

Management science focuses on developing quantitative techniques for solving operations problems.

Manufacturers often provide services like

What are companies that have low customer contact and are capital intensive; yet provide a service, called?

Where was the just-in-time philosophy developed?

Which of the following is not an input?

Which business function is responsible for managing cash flow, current assets, and capital investments?

A company with a low customer contact that is capital intensive is called:

Operations management is responsible for orchestrating all the resources needed to produce the final product. This includes all of the following except ______________________________________.

Operations management interacts with which of the following:

OM's transformation role is to add value. Value added is

Just-in-time philosophy is applicable in:

Service providers' "back room" activities, like ________________________, often have manufacturing characteristics like .

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Scientific Management, Management Science, Just?in?Time, Total Quality Management, Business Process Reengineering, and other developments reflect the application of and to the transformation of inputs into goods and services.