Question 1

Upper and lower control limits are usually set at F1F1F1S1F1F1F10 how many standard deviations from the mean?

Accepted Answer

A)  0.5 
B)  1.0 
C)  2.0 
D)  3.0 
E)  6.0 
A)  0.5 
B)  1.0 
C)  2.0 
D)  3.0 
E)  6.0 D

Question 2

When should 100% inspection be used?

Accepted Answer

A)  Whenever attributes are being measured 
B)  When the expected cost of a defective item exceeds the cost of inspecting a unit 
C)  With destructive testing 
D)  When the cost of inspecting a unit exceeds the expected cost of a defective item 
E)  100% inspection should never be used 
A)  Whenever attributes are being measured 
B)  When the expected cost of a defective item exceeds the cost of inspecting a unit 
C)  With destructive testing 
D)  When the cost of inspecting a unit exceeds the expected cost of a defective item 
E)  100% inspection should never be used B

Question 3

What is the formula for an R chart's center line?

Accepted Answer

The answer of What is the formula for an R...

Question 4

What are the two aspects to implementing the six-sigma concept?

Accepted Answer

A)  numerically controlled machines and inventory management 
B)  numerically controlled machines and people involvement 
C)  numerically controlled machines and technical tools 
D)  technical tools and people involvement 
E)  inventory management and technical tools 
A)  numerically controlled machines and inventory management 
B)  numerically controlled machines and people involvement 
C)  numerically controlled machines and technical tools 
D)  technical tools and people involvement 
E)  inventory management and technical tools

Question 5

For the standard normal distribution, how much confidence is provided within 2 standard deviations above and below the mean?

Accepted Answer

A)  97.22% 
B)  95.44% 
C)  99.74% 
D)  99.87% 
E)  90.00% 
A)  97.22% 
B)  95.44% 
C)  99.74% 
D)  99.87% 
E)  90.00%

Question 6

If the upper control limit for a c-chart is 28 and the lower control limit is 4, what is the average number of defects per sample?

Accepted Answer

A)  16 
B)  12 
C)  5.29 
D)  7.29 
E)  4 
A)  16 
B)  12 
C)  5.29 
D)  7.29 
E)  4

Question 7

Consumers willingly accept defects if ________________________.

Accepted Answer

they are not more th

Question 8

What is the formula for the process capability index Cp?

Accepted Answer

A)  process width / specification width 
B)  specification width F1F1F1S1?F1F1F10 process width 
C)  specification width / Type I error 
D)  specification width / process width 
E)  specification width / 99.74% 
A)  process width / specification width 
B)  specification width F1F1F1S1?F1F1F10 process width 
C)  specification width / Type I error 
D)  specification width / process width 
E)  specification width / 99.74%

Question 9

What is the only service company to have won the Malcolm Baldrige National Quality Award twice?

Accepted Answer

A)  Marriott 
B)  Nordstrom Department Stores 
C)  Wal-Mart 
D)  Ritz-Carlton 
E)  Northwest Airlines 
A)  Marriott 
B)  Nordstrom Department Stores 
C)  Wal-Mart 
D)  Ritz-Carlton 
E)  Northwest Airlines

Question 10

What is the upper control limit for a c-chart if the total defects found over 200 samples equals 32?

Accepted Answer

A)  1.36 
B)  13.75 
C)  0.56 
D)  25.00 
E)  48.97 
A)  1.36 
B)  13.75 
C)  0.56 
D)  25.00 
E)  48.97

Question 11

Julia has been assigned to develop a new product design specifications. Manufacturing has stated that the system must have a capability index of 1.2 when the product standard deviation is 1.3. What is the specification range limits?

Accepted Answer

C_P = (USL - LSL)/6?;

Question 12

A variable is a product characteristic that has a discrete value and can be counted.

Accepted Answer

A) True 
 B)False

Question 13

Common causes of variation are also known as __________________________.

Accepted Answer

A)  frequent 
B)  usual 
C)  inexpensive 
D)  ordinary 
E)  random 
A)  frequent 
B)  usual 
C)  inexpensive 
D)  ordinary 
E)  random

Question 14

What is the formula for the sample standard deviation?

Accepted Answer

The answer of What is the formula for the sample...

Question 15

Two areas of operations management that are particularly affected by the decision to increase the level of quality and reduce the number of product defects are ____ and ___ ___

Accepted Answer

product, p

Question 16

Each day for two workweeks (10 days total), George weighs 4 bags from that day's production. If the average of the means is 14 oz. and the average range is 0.4 oz., what is the lower control limit for an x-bar chart for this process?

Accepted Answer

A)  13.7084 oz. 
B)  13.8768 oz. 
C)  14.2916 oz. 
D)  12.8000 oz. 
E)  13.5908 oz. 
A)  13.7084 oz. 
B)  13.8768 oz. 
C)  14.2916 oz. 
D)  12.8000 oz. 
E)  13.5908 oz.

Question 17

Suppose that you want to measure the percentage of candles that are cut longer than 9 inches. Which control chart would be appropriate?

Accepted Answer

A)  x-bar chart 
B)  R-chart 
C)  p-chart 
D)  c-chart 
E)  OC chart 
A)  x-bar chart 
B)  R-chart 
C)  p-chart 
D)  c-chart 
E)  OC chart

Question 18

Describe the two aspects to implementing the six-sigma concept.

Accepted Answer

The first is the use of technical tools

Question 19

The probability of rejecting a lot or batch of products whose proportion of defective items is not greater than AQL is called producer's risk because ____________________.

Accepted Answer

they discard products that con

Question 20

Cans of soup are supposed to weigh exactly 16 oz. Inspectors want to develop process control charts. They take eight samples of five boxes and weigh them. They obtain the following data:

Accepted Answer

(a) 15.93, (x-double bar = ?x-bar/N = (1

Upper and lower control limits are usually set at  how many standard deviations from the mean?

When should 100% inspection be used?

What is the formula for an R chart's center line?

What are the two aspects to implementing the six-sigma concept?

For the standard normal distribution, how much confidence is provided within 2 standard deviations above and below the mean?

If the upper control limit for a c-chart is 28 and the lower control limit is 4, what is the average number of defects per sample?

Consumers willingly accept defects if ________________________.

What is the formula for the process capability index C_p?

What is the only service company to have won the Malcolm Baldrige National Quality Award twice?

What is the upper control limit for a c-chart if the total defects found over 200 samples equals 32?

Julia has been assigned to develop a new product design specifications. Manufacturing has stated that the system must have a capability index of 1.2 when the product standard deviation is 1.3. What is the specification range limits?

A variable is a product characteristic that has a discrete value and can be counted.

Common causes of variation are also known as __________________________.

What is the formula for the sample standard deviation?

Two areas of operations management that are particularly affected by the decision to increase the level of quality and reduce the number of product defects are __ and _ ___

Each day for two workweeks (10 days total), George weighs 4 bags from that day's production. If the average of the means is 14 oz. and the average range is 0.4 oz., what is the lower control limit for an x-bar chart for this process?

Suppose that you want to measure the percentage of candles that are cut longer than 9 inches. Which control chart would be appropriate?

Describe the two aspects to implementing the six-sigma concept.

The probability of rejecting a lot or batch of products whose proportion of defective items is not greater than AQL is called producer's risk because ____________________.

Cans of soup are supposed to weigh exactly 16 oz. Inspectors want to develop process control charts. They take eight samples of five boxes and weigh them. They obtain the following data:

Introduction to Operations Management

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 6: Statistical Quality Control

Upper and lower control limits are usually set at  how many standard deviations from the mean?

When should 100% inspection be used?

What is the formula for an R chart's center line?

What are the two aspects to implementing the six-sigma concept?

For the standard normal distribution, how much confidence is provided within 2 standard deviations above and below the mean?

If the upper control limit for a c-chart is 28 and the lower control limit is 4, what is the average number of defects per sample?

Consumers willingly accept defects if ________________________.

What is the formula for the process capability index Cp?

What is the only service company to have won the Malcolm Baldrige National Quality Award twice?

What is the upper control limit for a c-chart if the total defects found over 200 samples equals 32?

Julia has been assigned to develop a new product design specifications. Manufacturing has stated that the system must have a capability index of 1.2 when the product standard deviation is 1.3. What is the specification range limits?

A variable is a product characteristic that has a discrete value and can be counted.

Common causes of variation are also known as __________________________.

What is the formula for the sample standard deviation?

Two areas of operations management that are particularly affected by the decision to increase the level of quality and reduce the number of product defects are ____ and ___ ___

Each day for two workweeks (10 days total), George weighs 4 bags from that day's production. If the average of the means is 14 oz. and the average range is 0.4 oz., what is the lower control limit for an x-bar chart for this process?

Suppose that you want to measure the percentage of candles that are cut longer than 9 inches. Which control chart would be appropriate?

Describe the two aspects to implementing the six-sigma concept.

The probability of rejecting a lot or batch of products whose proportion of defective items is not greater than AQL is called producer's risk because ____________________.

Cans of soup are supposed to weigh exactly 16 oz. Inspectors want to develop process control charts. They take eight samples of five boxes and weigh them. They obtain the following data:

Introduction to Operations Management

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

What is the formula for the process capability index C_p?

Two areas of operations management that are particularly affected by the decision to increase the level of quality and reduce the number of product defects are __ and _ ___