Question 1

Which of the following statements is true about choosing whether to develop information systems or business processes first?

Accepted Answer

A) If an information system is built after the creation of business processes,other business processes that use the same IS can be integrated easily. 
B) If business processes are built after the IS development process,activities that are not part of the IS may not be considered. 
C) If an information system is built first,the development team should determine the requirements by itself. 
D) For a business process that is being constructed,building an IS after creating the business process is likely to cause problems. 
A) If an information system is built after the creation of business processes,other business processes that use the same IS can be integrated easily. 
B) If business processes are built after the IS development process,activities that are not part of the IS may not be considered. 
C) If an information system is built first,the development team should determine the requirements by itself. 
D) For a business process that is being constructed,building an IS after creating the business process is likely to cause problems. B

Question 2

A procedure is a component of an information system and is embedded within a process activity.

Accepted Answer

A) True 
 B)False  True

Question 3

Give an example to illustrate how business processes fail to work when misaligned with the organisation's goals.

Accepted Answer

Business processes do not work well when they are misaligned with the organisation's goals,objectives,or competitive strategy.For example,if the vendor has chosen a low-cost strategy,then taking the time to verify shipping dates might be at odds with that competitive strategy.The labour to verify shipping dates will raise sales costs and may prohibit the vendor from providing the lowest possible prices to its customers.

Question 4

ERP vendors do not include business processes as a part of the software package.

Accepted Answer

A) True 
 B)False

Question 5

Organisations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is true of process problems?

Accepted Answer

A) The task of solving a process problem is ideally given to systems analysts. 
B) Business analysts prefer to use process schematics instead of Business Process Modeling Notation. 
C) When a business process has simply evolved,it's possible that no one knows the entire process. 
D) An as-is diagram for business processes exists in all organisations. 
A) The task of solving a process problem is ideally given to systems analysts. 
B) Business analysts prefer to use process schematics instead of Business Process Modeling Notation. 
C) When a business process has simply evolved,it's possible that no one knows the entire process. 
D) An as-is diagram for business processes exists in all organisations.

Question 7

The relationship of information systems and business processes is always one-to-many.

Accepted Answer

A) True 
 B)False

Question 8

Business processes and information systems overlap.

Accepted Answer

A) True 
 B)False

Question 9

A business process is a network of activities,repositories,and data and sequence flows that interact to accomplish a business function.

Accepted Answer

A) True 
 B)False

Question 10

Describe business process management (BPM)in brief.

Accepted Answer

Business process management (BPM)is a cy

Question 11

While processing a purchase order,if the customer's request for special terms is disapproved,the cost of checking availability and credit is wasted.

Accepted Answer

A) True 
 B)False

Question 12

A(n)________ is a collection of data.

Accepted Answer

A) inventory 
B) repository 
C) data flow 
D) role 
A) inventory 
B) repository 
C) data flow 
D) role

Question 13

In which of the following situations may credit checking be the first step in the procedure of processing an order?

Accepted Answer

A) during a merger 
B) during an amalgamation 
C) during recession 
D) during an acquisition 
A) during a merger 
B) during an amalgamation 
C) during recession 
D) during an acquisition

Question 14

Which of the following is the first step in processing a purchase order?

Accepted Answer

A) checking customer credit 
B) approving special terms 
C) preparing quotation 
D) verifying availability 
A) checking customer credit 
B) approving special terms 
C) preparing quotation 
D) verifying availability

Question 15

The difficulty of creating the as-is process diagram depends on the sophistication of the organisation.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements is true about designing,creating,and implementing a new business process?

Accepted Answer

A) Resolution of implementation problems is easier for enterprise processes. 
B) During the system development process,there is a risk that the technology may change. 
C) Computer simulation of alternative processes is inexpensive. 
D) Process changes that don't work can be undone easily. 
A) Resolution of implementation problems is easier for enterprise processes. 
B) During the system development process,there is a risk that the technology may change. 
C) Computer simulation of alternative processes is inexpensive. 
D) Process changes that don't work can be undone easily.

Question 17

In which of the following instances will a business continually be in crisis,dealing with one process emergency after another?

Accepted Answer

A) when the organisation plans to develop the business process 
B) when an organisation actively seeks to change business processes 
C) when the organisation plans to update its business process 
D) when the organisation waits and lets the need for change just happen to them 
A) when the organisation plans to develop the business process 
B) when an organisation actively seeks to change business processes 
C) when the organisation plans to update its business process 
D) when the organisation waits and lets the need for change just happen to them

Question 18

How can a change in customers,product lines,and supply chains affect business processes?

Accepted Answer

A new category of customers could mean t

Question 19

A substantial change in the business environment,like the onset of a recession,might mean that checking credit becomes unnecessary.

Accepted Answer

A) True 
 B)False

Question 20

If employees are already using an IS,one way of adjusting role resources is to improve the information system so as to facilitate the new process.

Accepted Answer

A) True 
 B)False

Exam 28: Business Process Management

Which of the following statements is true about choosing whether to develop information systems or business processes first?

A procedure is a component of an information system and is embedded within a process activity.

Give an example to illustrate how business processes fail to work when misaligned with the organisation's goals.

ERP vendors do not include business processes as a part of the software package.

Organisations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.

Which of the following statements is true of process problems?

The relationship of information systems and business processes is always one-to-many.

Business processes and information systems overlap.

A business process is a network of activities,repositories,and data and sequence flows that interact to accomplish a business function.

Describe business process management (BPM)in brief.

While processing a purchase order,if the customer's request for special terms is disapproved,the cost of checking availability and credit is wasted.

A(n)________ is a collection of data.

In which of the following situations may credit checking be the first step in the procedure of processing an order?

Which of the following is the first step in processing a purchase order?

The difficulty of creating the as-is process diagram depends on the sophistication of the organisation.

Which of the following statements is true about designing,creating,and implementing a new business process?

In which of the following instances will a business continually be in crisis,dealing with one process emergency after another?

How can a change in customers,product lines,and supply chains affect business processes?

A substantial change in the business environment,like the onset of a recession,might mean that checking credit becomes unnecessary.

If employees are already using an IS,one way of adjusting role resources is to improve the information system so as to facilitate the new process.

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