Exam 3: Organisational Strategy, Information Systems and Competitive Advantage

Which of the following strategies is also called establishing high switching costs?

An organisation can choose to either minimise cost or maximise differentiation to gain a competitive advantage.

The three competitive forces in Porter's model concern the danger of customers taking their business elsewhere.

The bargaining power of a customer is weak if ________.

How can one develop competitive strategies using products? How can information systems help in the process?

Which of the following is an example of a competitive strategy employed by a firm?

Each stage of the value chain not only adds value to the product but also ________.

Which of the following is true if the threat from substitutes is strong?

A competitive strategy followed by an organisation is derived from the ________ of its industry.

Each stage of the generic value chain accumulates costs and subtracts value from the product.

Receiving,storing,and disseminating inputs to a product is an operations function.

Manufacturing systems avoid linkages to reduce inventory costs.

Which of the following statements describes a customer service activity?

The difference between the value that an activity generates and the cost of the activity is called the margin.

Support activities are business functions that relate directly to the production of the organisation's products or services.

Typically,as an individual,a customer has substantial bargaining power over a large manufacturing industry.

A company uses the outbound logistics activity to deliver the finished product to a customer.

Porter's five competitive forces can be grouped into two types: forces related to ________ and forces related to supply chain bargaining power.

If the costs of switching to another vendor are high,then the strength of the competitive forces is low.

How did Porter define technology,human resources,and firm infrastructure?