Question 1

Which of the following dynamic process activities involves analysing the success of an organisation in terms of social capital?

Accepted Answer

A) activate 
B) engage 
C) sense 
D) measure 
A) activate 
B) engage 
C) sense 
D) measure D

Question 2

Expert systems are easy to maintain.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following statements is true of the transition of channels to networks in a hyper-social organisation?

Accepted Answer

A) Social media limits the formation of communities based on common interests. 
B) Hyper-social organisations use networks to transmit messages valued by recipients. 
C) Networks transmit data,whereas channels transmit knowledge. 
D) Organisations must engage with networks in consumer communities,to attract consumers. 
A) Social media limits the formation of communities based on common interests. 
B) Hyper-social organisations use networks to transmit messages valued by recipients. 
C) Networks transmit data,whereas channels transmit knowledge. 
D) Organisations must engage with networks in consumer communities,to attract consumers. D

Question 4

Which of the following dynamic process activities involves publicising community successes?

Accepted Answer

A) story tell 
B) engage 
C) activate 
D) sense 
A) story tell 
B) engage 
C) activate 
D) sense

Question 5

Hyper-social organisations use social media in an organisation-centric manner.

Accepted Answer

A) True 
 B)False

Question 6

Custom content management applications are expensive to develop and maintain.

Accepted Answer

A) True 
 B)False

Question 7

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

Accepted Answer

A) Expert systems 
B) Content management systems 
C) Document management systems 
D) Enterprise resource planning systems 
A) Expert systems 
B) Content management systems 
C) Document management systems 
D) Enterprise resource planning systems

Question 8

Which of the following statements is true of the content management application alternatives?

Accepted Answer

A) In-house systems are far less expensive to maintain than off-the-shelf products. 
B) Custom content management applications are economical to develop and maintain. 
C) Off-the-shelf products have considerably less functionality than most in-house systems. 
D) Operations develop an in-house system to track machine maintenance procedures. 
A) In-house systems are far less expensive to maintain than off-the-shelf products. 
B) Custom content management applications are economical to develop and maintain. 
C) Off-the-shelf products have considerably less functionality than most in-house systems. 
D) Operations develop an in-house system to track machine maintenance procedures.

Question 9

Organisations must engage with communities before identifying their goals and objectives.

Accepted Answer

A) True 
 B)False

Question 10

Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.

Accepted Answer

A) True 
 B)False

Question 11

Knowledge management has transitioned from authentic relationships to structured systems.

Accepted Answer

A) True 
 B)False

Question 12

What is knowledge management? How does it benefit an organisation?

Accepted Answer

Knowledge management (KM)is the process

Question 13

Modern day customers want informed,useful interactions with product promoters.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is characteristic of a hyper-social organisation?

Accepted Answer

A) using social media in an old-style,organisation-centric manner 
B) interacting with customers and partners in a more humane way 
C) sending messages that attempt to manage,influence,and control customers and partners 
D) pertaining marketing to employees and not customers 
A) using social media in an old-style,organisation-centric manner 
B) interacting with customers and partners in a more humane way 
C) sending messages that attempt to manage,influence,and control customers and partners 
D) pertaining marketing to employees and not customers

Question 15

Hyper-social organisations and its executives no longer plan and control organisational messaging.

Accepted Answer

A) True 
 B)False

Question 16

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

Accepted Answer

A) AltaVista 
B) Yahoo 
C) Bing 
D) Google 
A) AltaVista 
B) Yahoo 
C) Bing 
D) Google

Question 17

Expert systems came into existence long after the use of social media and the Internet.

Accepted Answer

A) True 
 B)False

Question 18

The documents in content management systems exist in isolation from each other.

Accepted Answer

A) True 
 B)False

Question 19

What are content management systems? Define any three challenges of content management.

Accepted Answer

Content management systems are informati

Question 20

Rich directories are particularly useful in large organisations where people with particular expertise are unknown.

Accepted Answer

A) True 
 B)False

Exam 23: Hyper-Social Organisations and Knowledge Management

Which of the following dynamic process activities involves analysing the success of an organisation in terms of social capital?

Expert systems are easy to maintain.

Which of the following statements is true of the transition of channels to networks in a hyper-social organisation?

Which of the following dynamic process activities involves publicising community successes?

Hyper-social organisations use social media in an organisation-centric manner.

Custom content management applications are expensive to develop and maintain.

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

Which of the following statements is true of the content management application alternatives?

Organisations must engage with communities before identifying their goals and objectives.

Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.

Knowledge management has transitioned from authentic relationships to structured systems.

What is knowledge management? How does it benefit an organisation?

Modern day customers want informed,useful interactions with product promoters.

Which of the following is characteristic of a hyper-social organisation?

Hyper-social organisations and its executives no longer plan and control organisational messaging.

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

Expert systems came into existence long after the use of social media and the Internet.

The documents in content management systems exist in isolation from each other.

What are content management systems? Define any three challenges of content management.

Rich directories are particularly useful in large organisations where people with particular expertise are unknown.

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