Question 1

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Accepted Answer

According to research, the ideal size for a team is about seven. A group of this size is big enough to benefit from a variety of diverse skills, yet small enough to allow members to communicate easily and feel part of a close-knit group. Groups that are smaller or larger pose different challenges for team leaders. Small groups often show a desire to get along with one another and tend to favour informal interactions marked by discussions of personal topics. Small groups may place few demands on team leaders. Leaders of large teams face a different set of challenges. Members of a large team may feel limited commitments to team goals. Disagreements, absenteeism and membership turnover are more common in large teams than in small ones.

Question 2

Ana has the habit of getting involved with the information the speaker is trying to convey and always empathizes with the speaker. Which of the following listening behaviours has Ana developed?

Accepted Answer

A)  active listening 
B)  polite listening 
C)  offensive listening 
D)  defensive listening 
A)  active listening 
B)  polite listening 
C)  offensive listening 
D)  defensive listening A

Question 3

Deni uses lots of gestures and facial expressions when communicating. These are examples of ______ communication.

Accepted Answer

A)  oral 
B)  formal 
C)  nonverbal 
D)  informal 
A)  oral 
B)  formal 
C)  nonverbal 
D)  informal C

Question 4

Because employee stock ownership plans can be expensive to set up, they are more common in larger firms than in smaller ones.

Accepted Answer

A) True 
 B)False

Question 5

Concerning the grapevine, all of the following statements are correct EXCEPT

Accepted Answer

A)  the grapevine is an informal communication channel. 
B)  information on the grapevine is wrong most of the time. 
C)  the grapevine is a frequent source of information for employees. 
D)  grapevines convey information rapidly. 
A)  the grapevine is an informal communication channel. 
B)  information on the grapevine is wrong most of the time. 
C)  the grapevine is a frequent source of information for employees. 
D)  grapevines convey information rapidly.

Question 6

Giving employees responsibility and authority to make decisions about their work is termed ______.

Accepted Answer

A)  performance 
B)  cohesiveness 
C)  empowerment 
D)  motivation 
A)  performance 
B)  cohesiveness 
C)  empowerment 
D)  motivation

Question 7

During the ______ stage of team development, members resolve their differences, accept each other, and reach broad agreement about the roles of the team leader and other team members.

Accepted Answer

A)  forming 
B)  performing 
C)  norming 
D)  storming 
A)  forming 
B)  performing 
C)  norming 
D)  storming

Question 8

Absenteeism is more likely to be found in smaller teams.

Accepted Answer

A) True 
 B)False

Question 9

Complete the following using the terms listed below.
-Standards of conduct shared by team members that guide their behaviour are called ______.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 10

Many people in an organization receive a large part of their information through the grapevine. Unfortunately, the grapevine is widely regarded as an unreliable source of information.

Accepted Answer

A) True 
 B)False

Question 11

Eric belongs to a team made up of members from the production, marketing, and finance departments. This type of team is known as a ______.

Accepted Answer

A)  work team 
B)  self-managed team 
C)  cross-functional team 
D)  problem-solving team 
A)  work team 
B)  self-managed team 
C)  cross-functional team 
D)  problem-solving team

Question 12

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

Accepted Answer

A) True 
 B)False

Question 13

List the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?

Accepted Answer

The five stages are: forming stage, stor

Question 14

All teams should include people with similar skills who are committed to a common purpose.

Accepted Answer

A) True 
 B)False

Question 15

Two people are having a conversation and are standing about six feet apart. What zone are they in?

Accepted Answer

A)  public zone 
B)  social zone 
C)  personal zone 
D)  intimate zone 
A)  public zone 
B)  social zone 
C)  personal zone 
D)  intimate zone

Question 16

Lisa works for an advertising agency and has presented her client with ideas for new commercials. After the presentation Lisa asks for ______ to determine if the clients correctly understood her message.

Accepted Answer

A)  a channel 
B)  a decoded message 
C)  less noise 
D)  feedback 
A)  a channel 
B)  a decoded message 
C)  less noise 
D)  feedback

Question 17

Afflictive conflict refers to a disagreement that focuses on problem- and issue-related differences of opinion.

Accepted Answer

A) True 
 B)False

Question 18

Explain how the provision of a company's financial information to employees could result in empowerment.

Accepted Answer

Employees who are trained in how to read

Question 19

Diversity among team members often leads to conflict.

Accepted Answer

A) True 
 B)False

Question 20

What is the significance of feedback in communication?

Accepted Answer

Feedback clarifies whether the

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Ana has the habit of getting involved with the information the speaker is trying to convey and always empathizes with the speaker. Which of the following listening behaviours has Ana developed?

Deni uses lots of gestures and facial expressions when communicating. These are examples of ______ communication.

Because employee stock ownership plans can be expensive to set up, they are more common in larger firms than in smaller ones.

Concerning the grapevine, all of the following statements are correct EXCEPT

Giving employees responsibility and authority to make decisions about their work is termed ______.

During the ______ stage of team development, members resolve their differences, accept each other, and reach broad agreement about the roles of the team leader and other team members.

Absenteeism is more likely to be found in smaller teams.

Complete the following using the terms listed below. -Standards of conduct shared by team members that guide their behaviour are called ______.

Many people in an organization receive a large part of their information through the grapevine. Unfortunately, the grapevine is widely regarded as an unreliable source of information.

Eric belongs to a team made up of members from the production, marketing, and finance departments. This type of team is known as a ______.

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

List the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?

All teams should include people with similar skills who are committed to a common purpose.

Two people are having a conversation and are standing about six feet apart. What zone are they in?

Lisa works for an advertising agency and has presented her client with ideas for new commercials. After the presentation Lisa asks for ______ to determine if the clients correctly understood her message.

Afflictive conflict refers to a disagreement that focuses on problem- and issue-related differences of opinion.

Explain how the provision of a company's financial information to employees could result in empowerment.

Diversity among team members often leads to conflict.

What is the significance of feedback in communication?

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Ana has the habit of getting involved with the information the speaker is trying to convey and always empathizes with the speaker. Which of the following listening behaviours has Ana developed?

Deni uses lots of gestures and facial expressions when communicating. These are examples of ______ communication.

Because employee stock ownership plans can be expensive to set up, they are more common in larger firms than in smaller ones.

Concerning the grapevine, all of the following statements are correct EXCEPT

Giving employees responsibility and authority to make decisions about their work is termed ______.

During the ______ stage of team development, members resolve their differences, accept each other, and reach broad agreement about the roles of the team leader and other team members.

Absenteeism is more likely to be found in smaller teams.

Complete the following using the terms listed below. -Standards of conduct shared by team members that guide their behaviour are called ______.

Many people in an organization receive a large part of their information through the grapevine. Unfortunately, the grapevine is widely regarded as an unreliable source of information.

Eric belongs to a team made up of members from the production, marketing, and finance departments. This type of team is known as a ______.

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

List the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?

All teams should include people with similar skills who are committed to a common purpose.

Two people are having a conversation and are standing about six feet apart. What zone are they in?

Lisa works for an advertising agency and has presented her client with ideas for new commercials. After the presentation Lisa asks for ______ to determine if the clients correctly understood her message.

Afflictive conflict refers to a disagreement that focuses on problem- and issue-related differences of opinion.

Explain how the provision of a company's financial information to employees could result in empowerment.

Diversity among team members often leads to conflict.

What is the significance of feedback in communication?

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters