Question 1

What is the grapevine and what are the main disadvantages of this type of communication?

Accepted Answer

The grapevine is an internal channel tha

Question 2

Lucia is a manager who regularly communicates company news with her employees via email. This is an example of a(n) ______ communication channel.

Accepted Answer

A)  formal 
B)  informal 
C)  nonverbal 
D)  oral 
A)  formal 
B)  informal 
C)  nonverbal 
D)  oral

Question 3

What factors contribute to team cohesiveness?

Accepted Answer

Team cohesiveness typically in

Question 4

A good way to encourage team cohesiveness is to encourage workers to socialize, but only off the job.

Accepted Answer

A) True 
 B)False

Question 5

An employee suggestion box is an example of a formal communication channel.

Accepted Answer

A) True 
 B)False

Question 6

How would Employees Stock Ownership Plan (ESOPs) benefit employees?

Accepted Answer

Under ESOPs, the employer buys shares of

Question 7

Offering stock options allows firms to help employees to become part owners of the company they work for.

Accepted Answer

A) True 
 B)False

Question 8

What are the main steps a company should use during a public relation crisis?

Accepted Answer

a) When a crisis occurs, a firm should r

Question 9

What is the first step a company should do when responding to a crisis?

Accepted Answer

A)  Call or email members of the press to deny the story. 
B)  Issue a "no comment". 
C)  Respond quickly with a prepared statement. 
D)  Arrange a press conference with the company's PR representative. 
A)  Call or email members of the press to deny the story. 
B)  Issue a "no comment". 
C)  Respond quickly with a prepared statement. 
D)  Arrange a press conference with the company's PR representative.

Question 10

What is team diversity and why do organizations prefer to have diverse teams?

Accepted Answer

Team diversity refers to a tea

Question 11

In North America, most business conversations occur within which zone?

Accepted Answer

A)  public zone 
B)  social zone 
C)  personal zone 
D)  intimate zone 
A)  public zone 
B)  social zone 
C)  personal zone 
D)  intimate zone

Question 12

Explain the importance of 'team cohesiveness'.

Accepted Answer

Cohesive groups have a better chance of

Question 13

When responding during a crisis, it's best to avoid visual images because they will undermine the seriousness of the situation.

Accepted Answer

A) True 
 B)False

Question 14

What is the best option available to an executive when he/she cannot answer the media questions immediately when the organization faces a crisis?

Accepted Answer

If a question is currently unanswerable,

Question 15

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

A) True 
 B)False

Question 16

Amanda sends an email to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amanda is very specific about the materials she needs in order to avoid confusion. As the sender, is Amanda is ______.

Accepted Answer

A)  providing a context for the message 
B)  encoding the message 
C)  decoding the message 
D)  eliminating the message's noise 
A)  providing a context for the message 
B)  encoding the message 
C)  decoding the message 
D)  eliminating the message's noise

Question 17

Complete the following using the terms listed below.
-The ______ is an internal channel that informally passes information from unofficial sources.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 18

Sandra is conversing with her real estate agent, whom Sandra believes is trying to sell her an expensive property in order to receive a greater commission. Sandra is engaged in offensive listening.

Accepted Answer

A) True 
 B)False

Question 19

Work teams are temporary groups of employees with complementary skills who perform the day-to-day work of organizations.

Accepted Answer

A) True 
 B)False

Question 20

Outline the main causes of conflict in a team.

Accepted Answer

The main cause of team conflict is disag

What is the grapevine and what are the main disadvantages of this type of communication?

Lucia is a manager who regularly communicates company news with her employees via email. This is an example of a(n) ______ communication channel.

What factors contribute to team cohesiveness?

A good way to encourage team cohesiveness is to encourage workers to socialize, but only off the job.

An employee suggestion box is an example of a formal communication channel.

How would Employees Stock Ownership Plan (ESOPs) benefit employees?

Offering stock options allows firms to help employees to become part owners of the company they work for.

What are the main steps a company should use during a public relation crisis?

What is the first step a company should do when responding to a crisis?

What is team diversity and why do organizations prefer to have diverse teams?

In North America, most business conversations occur within which zone?

Explain the importance of 'team cohesiveness'.

When responding during a crisis, it's best to avoid visual images because they will undermine the seriousness of the situation.

What is the best option available to an executive when he/she cannot answer the media questions immediately when the organization faces a crisis?

"Spinning" bad news to make it look better almost always backfires.

Amanda sends an email to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amanda is very specific about the materials she needs in order to avoid confusion. As the sender, is Amanda is ______.

Complete the following using the terms listed below. -The ______ is an internal channel that informally passes information from unofficial sources.

Sandra is conversing with her real estate agent, whom Sandra believes is trying to sell her an expensive property in order to receive a greater commission. Sandra is engaged in offensive listening.

Work teams are temporary groups of employees with complementary skills who perform the day-to-day work of organizations.

Outline the main causes of conflict in a team.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

What is the grapevine and what are the main disadvantages of this type of communication?

Lucia is a manager who regularly communicates company news with her employees via email. This is an example of a(n) ______ communication channel.

What factors contribute to team cohesiveness?

A good way to encourage team cohesiveness is to encourage workers to socialize, but only off the job.

An employee suggestion box is an example of a formal communication channel.

How would Employees Stock Ownership Plan (ESOPs) benefit employees?

Offering stock options allows firms to help employees to become part owners of the company they work for.

What are the main steps a company should use during a public relation crisis?

What is the first step a company should do when responding to a crisis?

What is team diversity and why do organizations prefer to have diverse teams?

In North America, most business conversations occur within which zone?

Explain the importance of 'team cohesiveness'.

When responding during a crisis, it's best to avoid visual images because they will undermine the seriousness of the situation.

What is the best option available to an executive when he/she cannot answer the media questions immediately when the organization faces a crisis?

"Spinning" bad news to make it look better almost always backfires.

Amanda sends an email to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amanda is very specific about the materials she needs in order to avoid confusion. As the sender, is Amanda is ______.

Complete the following using the terms listed below. -The ______ is an internal channel that informally passes information from unofficial sources.

Sandra is conversing with her real estate agent, whom Sandra believes is trying to sell her an expensive property in order to receive a greater commission. Sandra is engaged in offensive listening.

Work teams are temporary groups of employees with complementary skills who perform the day-to-day work of organizations.

Outline the main causes of conflict in a team.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters