Question 1

Teams need to get beyond the storming stage to achieve any real results.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is correct regarding stock option plans?

Accepted Answer

A)  They are offered only to top-level executives and members of the board of directors. 
B)  If the stock price increases, employees are likely to exercise their option to purchase the stock. 
C)  The company holds the stock for the benefit of the employees. 
D)  Stock options are provided as a retirement benefit. 
A)  They are offered only to top-level executives and members of the board of directors. 
B)  If the stock price increases, employees are likely to exercise their option to purchase the stock. 
C)  The company holds the stock for the benefit of the employees. 
D)  Stock options are provided as a retirement benefit.

Question 3

Rajendra's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and photos of co-workers. This sharing of information will ______ in employee empowerment and will have ______ on product quality.

Accepted Answer

A)  result; no impact 
B)  result; a positive impact 
C)  not result; no impact 
D)  not result; a positive impact 
A)  result; no impact 
B)  result; a positive impact 
C)  not result; no impact 
D)  not result; a positive impact

Question 4

When a crisis occurs in an organization, the top management should NOT appear in public.

Accepted Answer

A) True 
 B)False

Question 5

Danielle belongs to a team that meets using information technology because they are dispersed across the country. Danielle belongs to a ______ team.

Accepted Answer

A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual

Question 6

When team cohesiveness is low, morale suffers.

Accepted Answer

A) True 
 B)False

Question 7

Jose is part of a temporary team that works together to solve a specific problem and then disband. Jose is part of a cross-functional team.

Accepted Answer

A) True 
 B)False

Question 8

Communication in most Asian countries does NOT only depend on the message, but also on nonverbal cues, as well as past and present experiences. This is an example of communication in a ______ culture.

Accepted Answer

A)  low context 
B)  non verbal 
C)  high context 
D)  modern 
A)  low context 
B)  non verbal 
C)  high context 
D)  modern

Question 9

Employee empowerment rarely involves shared decision-making authority.

Accepted Answer

A) True 
 B)False

Question 10

Noise in communication can be the result of attitudes and perceptions.

Accepted Answer

A) True 
 B)False

Question 11

Team level represents the average level of the team while team diversity represents the variance and abilities of the team members.

Accepted Answer

A) True 
 B)False

Question 12

This type of conflict refers to the emotional reactions when disagreements become personal instead of remaining professional.

Accepted Answer

A)  external 
B)  internal 
C)  affective 
D)  cognitive 
A)  external 
B)  internal 
C)  affective 
D)  cognitive

Question 13

Steve and Renee are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Steve and Renee need to resolve their ______ conflict.

Accepted Answer

A)  mutual 
B)  affective 
C)  internal 
D)  cognitive 
A)  mutual 
B)  affective 
C)  internal 
D)  cognitive

Question 14

Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ______ stage.

Accepted Answer

A)  storming 
B)  forming 
C)  norming 
D)  performing 
A)  storming 
B)  forming 
C)  norming 
D)  performing

Question 15

Greg is an operating room nurse and notices the head surgeon is exhausted and disoriented. Greg decides to speak up, even though his actions defy the team ______ that surgeons outrank nurses.

Accepted Answer

A)  standard 
B)  norm 
C)  belief 
D)  theory 
A)  standard 
B)  norm 
C)  belief 
D)  theory

Question 16

Which of the following statements is correct regarding team conflict?

Accepted Answer

A)  It should be avoided at all costs. 
B)  It often improves team performance. 
C)  It will be reduced if the team is diverse. 
D)  It rarely occurs in most teams. 
A)  It should be avoided at all costs. 
B)  It often improves team performance. 
C)  It will be reduced if the team is diverse. 
D)  It rarely occurs in most teams.

Question 17

Conflicts should always be avoided.

Accepted Answer

A) True 
 B)False

Question 18

Pin-yuan is trying to promote the cohesiveness of his team. Which of the following would least likely improve his team's cohesiveness?

Accepted Answer

A)  encouraging his team members to work from home 
B)  redesigning their work space 
C)  increasing the interaction between team members 
D)  encouraging team members to socialize during and after working hours 
A)  encouraging his team members to work from home 
B)  redesigning their work space 
C)  increasing the interaction between team members 
D)  encouraging team members to socialize during and after working hours

Question 19

Explain the four types of listening behaviours.

Accepted Answer

Cynical listening is a defensive type of

Question 20

Team norms are informal standards that identify key values and clarify team members' expectations.

Accepted Answer

A) True 
 B)False

Teams need to get beyond the storming stage to achieve any real results.

Which of the following statements is correct regarding stock option plans?

Rajendra's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and photos of co-workers. This sharing of information will in employee empowerment and will have on product quality.

When a crisis occurs in an organization, the top management should NOT appear in public.

Danielle belongs to a team that meets using information technology because they are dispersed across the country. Danielle belongs to a ______ team.

When team cohesiveness is low, morale suffers.

Jose is part of a temporary team that works together to solve a specific problem and then disband. Jose is part of a cross-functional team.

Communication in most Asian countries does NOT only depend on the message, but also on nonverbal cues, as well as past and present experiences. This is an example of communication in a ______ culture.

Employee empowerment rarely involves shared decision-making authority.

Noise in communication can be the result of attitudes and perceptions.

Team level represents the average level of the team while team diversity represents the variance and abilities of the team members.

This type of conflict refers to the emotional reactions when disagreements become personal instead of remaining professional.

Steve and Renee are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Steve and Renee need to resolve their ______ conflict.

Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ______ stage.

Greg is an operating room nurse and notices the head surgeon is exhausted and disoriented. Greg decides to speak up, even though his actions defy the team ______ that surgeons outrank nurses.

Which of the following statements is correct regarding team conflict?

Conflicts should always be avoided.

Pin-yuan is trying to promote the cohesiveness of his team. Which of the following would least likely improve his team's cohesiveness?

Explain the four types of listening behaviours.

Team norms are informal standards that identify key values and clarify team members' expectations.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Teams need to get beyond the storming stage to achieve any real results.

Which of the following statements is correct regarding stock option plans?

Rajendra's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and photos of co-workers. This sharing of information will ______ in employee empowerment and will have ______ on product quality.

When a crisis occurs in an organization, the top management should NOT appear in public.

Danielle belongs to a team that meets using information technology because they are dispersed across the country. Danielle belongs to a ______ team.

When team cohesiveness is low, morale suffers.

Jose is part of a temporary team that works together to solve a specific problem and then disband. Jose is part of a cross-functional team.

Communication in most Asian countries does NOT only depend on the message, but also on nonverbal cues, as well as past and present experiences. This is an example of communication in a ______ culture.

Employee empowerment rarely involves shared decision-making authority.

Noise in communication can be the result of attitudes and perceptions.

Team level represents the average level of the team while team diversity represents the variance and abilities of the team members.

This type of conflict refers to the emotional reactions when disagreements become personal instead of remaining professional.

Steve and Renee are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Steve and Renee need to resolve their ______ conflict.

Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ______ stage.

Greg is an operating room nurse and notices the head surgeon is exhausted and disoriented. Greg decides to speak up, even though his actions defy the team ______ that surgeons outrank nurses.

Which of the following statements is correct regarding team conflict?

Conflicts should always be avoided.

Pin-yuan is trying to promote the cohesiveness of his team. Which of the following would least likely improve his team's cohesiveness?

Explain the four types of listening behaviours.

Team norms are informal standards that identify key values and clarify team members' expectations.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Rajendra's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and photos of co-workers. This sharing of information will in employee empowerment and will have on product quality.