Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Although virtual teams use technology to communicate, members also meet face-to-face on a regular basis.

Office emails are a form of ______ communication.

An effective way of empowering employees is to share financial information about the organization with them.

Joanna and Edith are geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task. Identify the type of team Ann and Sarah belong to.

Most company recruiters rank job performance more important than communication skills.

Faith works in the bakery at Whole Foods Market. As part of a ______ team, she shares in the responsibility of managing her department's work schedule and ordering baking supplies.

Samuel's company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they're working on. This informal standard of conduct is an example of team ______.

During the adjourning stage, the focus is on wrapping up and summarizing the team's experiences and accomplishments.

The sender can only use one type of communicate channel to pass a message along to the receiver.

Senders should request feedback if it is NOT forthcoming.

Explain the forming and storming stages of team development.

Describe the communication process. How does noise interfere with the communication process?

Explain the difference between team level and team diversity. Which characteristic is most effective for complex tasks?

Team norms are ______ and ______ standards of behaviour.

During which stage of team development does agreement about the role of the team leader and other participants occur?

Ingrid's team is engaged in problem solving and appears focused on accomplishing tasks. Ingrid's team is likely in which stage?

Jason's team has reached agreement about the role each member is expected to play. Jason's team has reached the ______ stage.

Immediately after listening to a message, the average person can recall only half of it.

List three ways in which employers can empower employees.

Noise come in different forms, and can be present at any point in the communication process.