Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

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Complete the following using the terms listed below. -The skill of receiving a message and interpreting its genuine meaning is ______.

(Multiple Choice)
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Which of the following refers to a meaningful exchange of information through messages sent between an organization and its major audiences, such as customers, suppliers, other firms, the general public, and government officials?

(Multiple Choice)
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A "no comment" response during a crisis is generally considered a statement of guilt.

(True/False)
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All of the following statements concerning team size are correct EXCEPT

(Multiple Choice)
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The communication ______ composes the message.

(Multiple Choice)
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Only team leaders are responsible and accountable for accomplishing their objectives.

(True/False)
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In highly productive teams, norms contribute to accomplishment of team goals.

(True/False)
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List the basic steps in managing a public relations crisis.

(Essay)
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The grapevine is an example of formal communication.

(True/False)
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Complete the following using the terms listed below. -______ is the extent to which team members are attracted to the team and motivated to remain part of it.

(Multiple Choice)
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Which of the following is considered an upward communication channel?

(Multiple Choice)
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All of the following are used to empower employees EXCEPT ______.

(Multiple Choice)
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Silvia likes to send out a weekly email to all her employees discussing the results and challenges for the week. This is an example of an informal communication.

(True/False)
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Not all teams actually pass through all five stages of team development.

(True/False)
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______ listening is the basis for effective communication.

(Multiple Choice)
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A team consists of a group of people with ______ skills and ______ are responsible and accountable for accomplishing team objectives.

(Multiple Choice)
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Complete the following using the terms listed below. -A(n) ______ is a combination of workers from different functional areas; such as production, marketing, and finance.

(Multiple Choice)
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Explain the influence of a low-context and a high-context culture on the communication process.

(Essay)
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Cognitive and affective conflict can occur together in the same team.

(True/False)
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Research on team effectiveness shows that teams achieve their best results with ______ or ______ members.

(Multiple Choice)
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