Question 1

Flexibility is the primary advantage of virtual teams.

Accepted Answer

A) True 
 B)False

Question 2

Feedback is often of little help in determining whether a message was decoded properly.

Accepted Answer

A) True 
 B)False

Question 3

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization. Jahn is a member of a(n) ______ team.

Accepted Answer

A)  self-managed 
B)  work 
C)  problem-solving 
D)  cross-functional 
A)  self-managed 
B)  work 
C)  problem-solving 
D)  cross-functional

Question 4

How a company handles a crisis can affect its reputation.

Accepted Answer

A) True 
 B)False

Question 5

Employee stock ownership programs are retirement plans set up for top-level executives.

Accepted Answer

A) True 
 B)False

Question 6

Complete the following using the terms listed below.
-In a(n) ______, communication relies on explicit written and verbal messages.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 7

Feedback ______.

Accepted Answer

A)  helps determine whether a message was correctly interpreted 
B)  is generally verbal in nature 
C)  is usually ambiguous 
D)  helps lower the noise level 
A)  helps determine whether a message was correctly interpreted 
B)  is generally verbal in nature 
C)  is usually ambiguous 
D)  helps lower the noise level

Question 8

Team norms are formal written guidelines for team member conduct.

Accepted Answer

A) True 
 B)False

Question 9

Complete the following using the terms listed below.
-______ focuses on problem-related differences of opinion, and reconciling these differences to improve team performance.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 10

Ekisa and Ingrid like to send email back and forth discussing their families and work-related issues. They are engaging in ______ and ______ communication.

Accepted Answer

A)  informal; written 
B)  informal; oral 
C)  formal; written 
D)  formal; oral 
A)  informal; written 
B)  informal; oral 
C)  formal; written 
D)  formal; oral

Question 11

What is considered to be the biggest problem with email as a form of business communication?

Accepted Answer

A)  using company email to send personal messages 
B)  email is too informal for companies to convey a professional image 
C)  email technology is still limited 
D)  too much email 
A)  using company email to send personal messages 
B)  email is too informal for companies to convey a professional image 
C)  email technology is still limited 
D)  too much email

Question 12

Distinguish between cognitive and affective conflict.

Accepted Answer

Cognitive conflict focuses on problem-re

Question 13

Self-managed teams work better when members have complementary skills.

Accepted Answer

A) True 
 B)False

Question 14

List any four characteristics of open communication within an organization.

Accepted Answer

An open communication should:
a) value e

Question 15

All of the following are examples of formal communication EXCEPT ______.

Accepted Answer

A)  a letter to a supplier 
B)  the grapevine 
C)  a telephone call with a customer 
D)  the employee benefits handbook 
A)  a letter to a supplier 
B)  the grapevine 
C)  a telephone call with a customer 
D)  the employee benefits handbook

Question 16

Explain the key differences between employee stock ownership plans and employee stock option plans.

Accepted Answer

Both employee stock ownership plans (ESO

Question 17

______ percent of the typical manager's day is spent engaged in communications.

Accepted Answer

A)  Less than 25 
B)  About 50 
C)  About 75 
D)  More than 75 
A)  Less than 25 
B)  About 50 
C)  About 75 
D)  More than 75

Question 18

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

Accepted Answer

A) True 
 B)False

Question 19

Under ______, employees receive stock shares or the value of the stock upon retiring or leaving the company.

Accepted Answer

A)  stock certificates 
B)  treasury bills 
C)  stock options 
D)  ESOPs 
A)  stock certificates 
B)  treasury bills 
C)  stock options 
D)  ESOPs

Question 20

Evan is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Evan calls back his manager for the complete message since he CANNOT effectively communicate with this type of ______.

Accepted Answer

A)  conflict 
B)  grapevine 
C)  noise 
D)  nonverbal communication 
A)  conflict 
B)  grapevine 
C)  noise 
D)  nonverbal communication

Flexibility is the primary advantage of virtual teams.

Feedback is often of little help in determining whether a message was decoded properly.

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization. Jahn is a member of a(n) ______ team.

How a company handles a crisis can affect its reputation.

Employee stock ownership programs are retirement plans set up for top-level executives.

Complete the following using the terms listed below. -In a(n) ______, communication relies on explicit written and verbal messages.

Feedback ______.

Team norms are formal written guidelines for team member conduct.

Complete the following using the terms listed below. -______ focuses on problem-related differences of opinion, and reconciling these differences to improve team performance.

Ekisa and Ingrid like to send email back and forth discussing their families and work-related issues. They are engaging in and communication.

What is considered to be the biggest problem with email as a form of business communication?

Distinguish between cognitive and affective conflict.

Self-managed teams work better when members have complementary skills.

List any four characteristics of open communication within an organization.

All of the following are examples of formal communication EXCEPT ______.

Explain the key differences between employee stock ownership plans and employee stock option plans.

______ percent of the typical manager's day is spent engaged in communications.

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

Under ______, employees receive stock shares or the value of the stock upon retiring or leaving the company.

Evan is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Evan calls back his manager for the complete message since he CANNOT effectively communicate with this type of ______.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Flexibility is the primary advantage of virtual teams.

Feedback is often of little help in determining whether a message was decoded properly.

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization. Jahn is a member of a(n) ______ team.

How a company handles a crisis can affect its reputation.

Employee stock ownership programs are retirement plans set up for top-level executives.

Complete the following using the terms listed below. -In a(n) ______, communication relies on explicit written and verbal messages.

Feedback ______.

Team norms are formal written guidelines for team member conduct.

Complete the following using the terms listed below. -______ focuses on problem-related differences of opinion, and reconciling these differences to improve team performance.

Ekisa and Ingrid like to send email back and forth discussing their families and work-related issues. They are engaging in ______ and ______ communication.

What is considered to be the biggest problem with email as a form of business communication?

Distinguish between cognitive and affective conflict.

Self-managed teams work better when members have complementary skills.

List any four characteristics of open communication within an organization.

All of the following are examples of formal communication EXCEPT ______.

Explain the key differences between employee stock ownership plans and employee stock option plans.

______ percent of the typical manager's day is spent engaged in communications.

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

Under ______, employees receive stock shares or the value of the stock upon retiring or leaving the company.

Evan is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Evan calls back his manager for the complete message since he CANNOT effectively communicate with this type of ______.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Ekisa and Ingrid like to send email back and forth discussing their families and work-related issues. They are engaging in and communication.