Question 1

Even if it is NEVER printed on paper, email is considered to be a form of written communication.

Accepted Answer

A) True 
 B)False

Question 2

During the norming stage, team members reach consensus about the roles of the team leader and other participants.

Accepted Answer

A) True 
 B)False

Question 3

At a celebratory gathering in a restaurant, Nicholas presents his team members with personal thank you notes in appreciation for their hard work on a project. Nicholas and his team are in the ______ stage of team development.

Accepted Answer

A)  norming 
B)  performing 
C)  storming 
D)  adjourning 
A)  norming 
B)  performing 
C)  storming 
D)  adjourning

Question 4

This type of listening occurs when the receiver of a message feels that the sender is trying to gain some advantage from the communication.

Accepted Answer

A)  defensive listening 
B)  offensive listening 
C)  polite listening 
D)  active listening 
A)  defensive listening 
B)  offensive listening 
C)  polite listening 
D)  active listening

Question 5

Complete the following using the terms listed below.
-______ a message means that the sender translates its meaning into understandable terms.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 6

All of the following are examples of nonverbal communication EXCEPT ______.

Accepted Answer

A)  informal speech 
B)  eye contact 
C)  clothing choices 
D)  tone of voice 
A)  informal speech 
B)  eye contact 
C)  clothing choices 
D)  tone of voice

Question 7

Cohesive groups usually experience higher turnover.

Accepted Answer

A) True 
 B)False

Question 8

An annual report to shareholders is an example of external communication.

Accepted Answer

A) True 
 B)False

Question 9

Advances in information technology have had little impact on employee empowerment.

Accepted Answer

A) True 
 B)False

Question 10

Distinguish between negative and positive team norms.

Accepted Answer

Team norms can be positive or negative.

Question 11

Teams at Google come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team ______.

Accepted Answer

A)  cohesiveness 
B)  diversity 
C)  level 
D)  development 
A)  cohesiveness 
B)  diversity 
C)  level 
D)  development

Question 12

During the performing stage, team members ______.

Accepted Answer

A)  resolve differences among them 
B)  clarify their roles and expectations 
C)  get to know one another 
D)  focus on solving problems 
A)  resolve differences among them 
B)  clarify their roles and expectations 
C)  get to know one another 
D)  focus on solving problems

Question 13

Javier works for a home electronics store and is a member of a team created to increase communication among various departments. Javier has networked with new people and now has strong contacts for each department when he needs them. Javier is a member of a ______ team.

Accepted Answer

A)  cross-functional 
B)  virtual 
C)  work 
D)  problem-solving 
A)  cross-functional 
B)  virtual 
C)  work 
D)  problem-solving

Question 14

Polite listeners are attentive listeners.

Accepted Answer

A) True 
 B)False

Question 15

Complete the following using the terms listed below.
-A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) ______.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 16

Jeremy announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?

Accepted Answer

A)  understanding the context 
B)  message decoding 
C)  providing feedback 
D)  message encoding 
A)  understanding the context 
B)  message decoding 
C)  providing feedback 
D)  message encoding

Question 17

In many companies, shared decision-making authority extends to all of the following EXCEPT ______.

Accepted Answer

A)  purchasing supplies 
B)  selecting members of the board of directors 
C)  overseeing the safety program 
D)  determining individual working hours 
A)  purchasing supplies 
B)  selecting members of the board of directors 
C)  overseeing the safety program 
D)  determining individual working hours

Question 18

Effective teams typically have more than 15 members.

Accepted Answer

A) True 
 B)False

Question 19

______ communication with customers should create goodwill and contribute to customer satisfaction.

Accepted Answer

A)  Formal 
B)  Written 
C)  External 
D)  Every 
A)  Formal 
B)  Written 
C)  External 
D)  Every

Question 20

Explain the differences in communication between high-context and low-context cultures. Provide examples of each type of culture.

Accepted Answer

Low-context cultures tend to rely on dir

Even if it is NEVER printed on paper, email is considered to be a form of written communication.

During the norming stage, team members reach consensus about the roles of the team leader and other participants.

At a celebratory gathering in a restaurant, Nicholas presents his team members with personal thank you notes in appreciation for their hard work on a project. Nicholas and his team are in the ______ stage of team development.

This type of listening occurs when the receiver of a message feels that the sender is trying to gain some advantage from the communication.

Complete the following using the terms listed below. -______ a message means that the sender translates its meaning into understandable terms.

All of the following are examples of nonverbal communication EXCEPT ______.

Cohesive groups usually experience higher turnover.

An annual report to shareholders is an example of external communication.

Advances in information technology have had little impact on employee empowerment.

Distinguish between negative and positive team norms.

Teams at Google come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team ______.

During the performing stage, team members ______.

Javier works for a home electronics store and is a member of a team created to increase communication among various departments. Javier has networked with new people and now has strong contacts for each department when he needs them. Javier is a member of a ______ team.

Polite listeners are attentive listeners.

Complete the following using the terms listed below. -A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) ______.

Jeremy announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?

In many companies, shared decision-making authority extends to all of the following EXCEPT ______.

Effective teams typically have more than 15 members.

______ communication with customers should create goodwill and contribute to customer satisfaction.

Explain the differences in communication between high-context and low-context cultures. Provide examples of each type of culture.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Even if it is NEVER printed on paper, email is considered to be a form of written communication.

During the norming stage, team members reach consensus about the roles of the team leader and other participants.

At a celebratory gathering in a restaurant, Nicholas presents his team members with personal thank you notes in appreciation for their hard work on a project. Nicholas and his team are in the ______ stage of team development.

This type of listening occurs when the receiver of a message feels that the sender is trying to gain some advantage from the communication.

Complete the following using the terms listed below. -______ a message means that the sender translates its meaning into understandable terms.

All of the following are examples of nonverbal communication EXCEPT ______.

Cohesive groups usually experience higher turnover.

An annual report to shareholders is an example of external communication.

Advances in information technology have had little impact on employee empowerment.

Distinguish between negative and positive team norms.

Teams at Google come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team ______.

During the performing stage, team members ______.

Javier works for a home electronics store and is a member of a team created to increase communication among various departments. Javier has networked with new people and now has strong contacts for each department when he needs them. Javier is a member of a ______ team.

Polite listeners are attentive listeners.

Complete the following using the terms listed below. -A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) ______.

Jeremy announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?

In many companies, shared decision-making authority extends to all of the following EXCEPT ______.

Effective teams typically have more than 15 members.

______ communication with customers should create goodwill and contribute to customer satisfaction.

Explain the differences in communication between high-context and low-context cultures. Provide examples of each type of culture.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters