Exam 11: Managers and Communication

Which of the following forms of communication do cross-functional teams rely heavily on?

It is fairly easy to forecast what new communication technologies will look like.

Face-to-face conversations, emails, and company-wide memos are all examples of __________.

Because today's technology is so sophisticated it is easy to achieve understanding in a virtual environment.

Lisa was in the coffee shop when she overheard two pilots discussing their flight assignments. In the course of their discussion, they used terms such as ATC, YVR, YYZ, and A310. The pilots were using _____ related to the airline industry.

The all-channel network represents communication flowing between a clearly identifiable and strong leader and others in a work group or team.

Listening for full meaning without making premature judgments or interpretations is called __________ listening.

Organizational communication includes all the patterns, networks, and systems of communication within an organization.

Nonverbal communication is any form of communication that is silent.

Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care associates who've all been consistently performing well. Customer feedback has been impressive and Pat is planning to give the associates bonuses. As a manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.

Verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning.

Refer to the scenario below to answer the following questions. "Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -If Sam had talked to his fellow supervisors in his own department prior to talking to Florence, he would have been involved in which type of organizational communication?

The final link in the communication process is __________.

Refer to the scenario below to answer the following questions. Communication Process-New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -The workers had heard a rumour about the new policy on overtime pay before receiving Brett's memo. The rumour was transmitted through which type of communication channel?

The extent of filtering within an organization tends to be a function of the number of vertical levels in the organization and the __________.

Anything that interferes with the transmission, receipt, or feedback of a message is called __________.

In which of the following cases is communication used to control employee behaviour?

Refer to the scenario below to answer the following questions. Communication Barriers-The Sword and the Millstone (Scenario) Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation. -Which of the following can Sandra do to overcome these barriers to effective communication?

In which of the following cases has communication occurred?

Complexity capacity refers to the degree of which the communication method __________.