Exam 11: Managers and Communication

Refer to the scenario below to answer the following questions. Communication Process-New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -The memo represents which part of the communication process?

Refer to the scenario below to answer the following questions. Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -As George listened to the team members express their frustrations about the assignment, he concentrated carefully on what was being said and was careful not to make premature judgments or interpretations. George was using __________ to overcome potential communication barriers.

Which of the following is true for active listeners?

The final link in the communication process is decoding.

For communication to be successful, meaning must be imparted and __________.

Refer to the scenario below to answer the following questions. "Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -Sam heard a rumour from a supervisor in another department that his transfer was approved two days before the human resources office called to confirm it. Sam first heard the news through which communication network?

"Communities of practice" are groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge in that area by interacting on an ongoing basis.

Because rumours that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumours by ________.

Refer to the scenario below to answer the following questions. Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -Margaret warned that the entire communication process can be affected by disturbances that interfere with the transmission, receipt, or feedback of a message. These are called __________.

Refer to the scenario below to answer the following questions. Communication Networks and Information Technology (Scenario) Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -The vice-president of sales asks Michelle if there are any other communication tools for managers who find email to be too slow. Michelle explains that implementing __________ will significantly improve communications and employees don't have to be at their desk with their computers running.

A sender initiates a message by converting a thought into symbolic form.

Which of the following is an example of noise?

An organization's grapevine works as both __________.

____________ are informal public meetings for sharing information or discussing issues are called.

Upward communication is used to inform, direct, coordinate, and evaluate employees.

Which of the following is one way to help overcome communication barriers?

In the __________ network, the leader serves as a hub through whom all communication passes.

discuss privacy, legal and security issues related to organizational communications and technology adoption.

Communication that is not defined by the organization's structural hierarchy is called __________.

Which of the following is a barrier to effective interpersonal communication?