Exam 11: Managers and Communication

If a manager clearly and articulately verbalizes instructions to a subordinate, communication is said to have taken place.

Refer to the scenario below to answer the following questions. Communication Networks and Information Technology (Scenario) Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -Prestige Furniture started 10 years ago with a small group of designers and craftspeople who operated as a team. In those days, information flowed freely between all members of the team. This is most representative of which communication network?

Which part of the communication process provides a check to the sender on whether understanding has been achieved?

describe the role of the informal communication network in organizational communications. How can managers ensure that this network is beneficial to the organization?

After five hours of heated negotiations, Jill called a recess so that both sides in the dispute could cool down. Jill is using __________ to overcome potential communication barriers.

Disturbances that interfere with the transmission, receipt, or feedback of a message are called feedback.

According to our textbook, in the offices of tomorrow __________.

Communication that takes place among employees on the same organizational level is called diagonal communication.

In addition to the direction of communication flow and organizational communication networks, another factor that influences organizational communication is _____________.

Any communication that flows between managers and employees is downward communication.

The widespread use of communication technologies at work has led to some concerns about ______________.

Refer to the scenario below to answer the following questions. Communication Barriers-The Sword and the Millstone (Scenario) Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation. -Sandra's efforts to present the company's situation in a more favourable light to employees is an example of which barrier to interpersonal communication?

Refer to the scenario below to answer the following questions. Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -The accountant, in particular, told George that he had difficulty understanding some of the technical terms used in the memorandum. These technical terms are commonly known as __________.

In communication, the process of decoding is performed by the receiver.

The content of the message is important; the type of channel selected is not.

Communication between two or more people is called __________ communication.

One result of an open workplace is _________.

Refer to the scenario below to answer the following questions. "Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -When Sam went to the human resources office and applied to transfer to the new facility, he was participating in which type of organizational communication?

Communication is the transfer and understanding of __________.

Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.