Exam 11: Managers and Communication

Open workplaces facilitate more face-to-face communication.

How the office workspace is designed can influence an organization's overall performance.

Global business communications will not be able to rely on technology because of language barriers across cultures.

Refer to the scenario below to answer the following questions. Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -Margaret states that the sender initiates a message by encoding a thought. Four conditions influence the effectiveness of an encoded message: the skills, attitudes, and knowledge of the sender, and the __________.

Refer to the scenario below to answer the following questions. Communication Networks and Information Technology (Scenario) Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -Michelle observed that the current office facilities were quite old and workers had their own private offices which required substantial renovations. She decided to suggest that the renovations focus on _______________ in order to help employees be visible to one another and thus improve communications.

Refer to the scenario below to answer the following questions. Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -George held a meeting with the work team to determine what had gone wrong. It was determined that members of the work team had varied experiences, different technical backgrounds, and conflicting perceptions and attitudes that interfered with their understanding of the assignment. These differences created which element of the interpersonal communication process?

Refer to the scenario below to answer the following questions. Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -At the conclusion of the workshop, Margaret informed the managers that the two best-known types of nonverbal communication are __________.

Refer to the scenario below to answer the following questions. Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -Margaret begins the workshop by defining communication as __________.

Changing technology can lead to increased efficiency and effectiveness by allowing managers to better coordinate work of employees.

Having a strong and identifiable leader is important in the __________ communication network.

All electronic information is inadmissible in court.

If a company is concerned with high member satisfaction, the __________ network is best.

Communication problems are less likely to occur in organizations if the managers use __________.

As organizations are working more in the virtual environment, managers must ensure that _________________.

Refer to the scenario below to answer the following questions. Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -When George prepared the memorandum and wrote the words on the paper, he was involved in __________.

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process: __________.

Refer to the scenario below to answer the following questions. Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -The team advised George that they had started to work on the project. George noticed immediately that the work team did not appear to be following the guidelines in his memorandum. The work team's performance provided which element of the interpersonal communication process?

__________ consists of all the patterns, networks, and systems of communication within an organization.

When students begin putting their books, notebooks, and papers away, they are using which type of interpersonal communication to tell their instructor that the class is over?

Refer to the scenario below to answer the following questions. Communication Process-New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -Brett's selection of appropriate wording is which part of the communication process?