Question 1

The source of standards for defining quality today is the

Accepted Answer

A)  customer. 
B)  operations department. 
C)  strategic planning team. 
D)  internal standards set. 
A)  customer. 
B)  operations department. 
C)  strategic planning team. 
D)  internal standards set.

Question 2

In fixed-interval reordering systems, the operations manager determines a minimum level of inventory and once this level is reached, inputs are reordered.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not a component of the Deming wheel?

Accepted Answer

A)  Plan 
B)  Do 
C)  Convert 
D)  Act 
A)  Plan 
B)  Do 
C)  Convert 
D)  Act

Question 4

Which type of control would have been most helpful to BP in averting the oil spill in the Gulf of Mexico? Why?

Accepted Answer

The feedforward control would have been

Question 5

Which of the following is true concerning the measurement of performance?

Accepted Answer

A)  Qualitative standards are easier to measure than quantitative standards. 
B)  Quantitative standards and data can be measured objectively. 
C)  Qualitative standards are not open to human interpretation. 
D)  Only quantitative data should be measured for a company to improve its performance. 
A)  Qualitative standards are easier to measure than quantitative standards. 
B)  Quantitative standards and data can be measured objectively. 
C)  Qualitative standards are not open to human interpretation. 
D)  Only quantitative data should be measured for a company to improve its performance.

Question 6

A form of JIT system that originated in Japan and uses cards to generate inventory is known as

Accepted Answer

A)  ISO 
B)  kanban 
C)  kaizen 
D)  MRP 
A)  ISO 
B)  kanban 
C)  kaizen 
D)  MRP

Question 7

The Japanese process of continuous improvement in the organization's production system from numerous small, incremental improvements in production processes is known as

Accepted Answer

A)  just-in-time. 
B)  kaizen. 
C)  kanban. 
D)  ISO. 
A)  just-in-time. 
B)  kaizen. 
C)  kanban. 
D)  ISO.

Question 8

________ ultimately decide what constitutes quality through ________.

Accepted Answer

A)  Customers; purchasing decisions 
B)  Managers; operations decisions 
C)  Employees; quality circles 
D)  Managers; company and employee goals 
A)  Customers; purchasing decisions 
B)  Managers; operations decisions 
C)  Employees; quality circles 
D)  Managers; company and employee goals

Question 9

When the operations manager determines a minimum level of inventory then reorders inputs when this level is reached, she is using

Accepted Answer

A)  fixed-interval reordering. 
B)  a conversion process. 
C)  MRP. 
D)  fixed-point reordering. 
A)  fixed-interval reordering. 
B)  a conversion process. 
C)  MRP. 
D)  fixed-point reordering.

Question 10

What is a JIT system?

Accepted Answer

A JIT system is a just-in-time system.Th

Question 11

The problem of lost cards experienced with the kanban system is addressed with

Accepted Answer

A)  JIT. 
B)  an electronic kanban system that uses a scanner to read in a code on a container. 
C)  process reengineering. 
D)  all of the above 
A)  JIT. 
B)  an electronic kanban system that uses a scanner to read in a code on a container. 
C)  process reengineering. 
D)  all of the above

Question 12

In process reengineering, the firm is viewed as

Accepted Answer

A)  a complete process. 
B)  an individual area supplying materials to other areas. 
C)  small increments of ongoing change. 
D)  separate and distinct processes. 
A)  a complete process. 
B)  an individual area supplying materials to other areas. 
C)  small increments of ongoing change. 
D)  separate and distinct processes.

Question 13

Common causes of ongoing variances that operations management should correct include which of the following?

Accepted Answer

A)  Scheduling errors 
B)  Inaccurate documentation 
C)  Weak designs 
D)  all of the above 
A)  Scheduling errors 
B)  Inaccurate documentation 
C)  Weak designs 
D)  all of the above

Question 14

The employee and equipment stay in one workstation as the product moves through the system in a ________ layout.

Accepted Answer

A)  product 
B)  process 
C)  fixed-position 
D)  facilities 
A)  product 
B)  process 
C)  fixed-position 
D)  facilities

Question 15

A particularly complex project's conversion activities might best be monitored with a

Accepted Answer

A)  PDCA cycle. 
B)  PERT network. 
C)  Gantt chart. 
D)  load chart. 
A)  PDCA cycle. 
B)  PERT network. 
C)  Gantt chart. 
D)  load chart.

Question 16

The kanban system is driven by

Accepted Answer

A)  inventory levels. 
B)  quality. 
C)  customer demand. 
D)  management goals. 
A)  inventory levels. 
B)  quality. 
C)  customer demand. 
D)  management goals.

Question 17

Quality management techniques

Accepted Answer

A)  are limited to operations management. 
B)  seldom cut across departmental boundaries. 
C)  can be used in team performance. 
D)  all of the above 
A)  are limited to operations management. 
B)  seldom cut across departmental boundaries. 
C)  can be used in team performance. 
D)  all of the above

Question 18

The basis of ________ is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.

Accepted Answer

A)  quality circles 
B)  TQM 
C)  MRP 
D)  ORR 
A)  quality circles 
B)  TQM 
C)  MRP 
D)  ORR

Question 19

What are the three basic control types that a manager can exercise?

Accepted Answer

The three basic control types are feedfo

Question 20

Customer fulfillment begins when

Accepted Answer

A)  an order is received. 
B)  when the firm's product will be delivered. 
C)  when the inputs are ready to produce the product. 
D)  when capacity is evaluated. 
A)  an order is received. 
B)  when the firm's product will be delivered. 
C)  when the inputs are ready to produce the product. 
D)  when capacity is evaluated.

The source of standards for defining quality today is the

In fixed-interval reordering systems, the operations manager determines a minimum level of inventory and once this level is reached, inputs are reordered.

Which of the following is not a component of the Deming wheel?

Which type of control would have been most helpful to BP in averting the oil spill in the Gulf of Mexico? Why?

Which of the following is true concerning the measurement of performance?

A form of JIT system that originated in Japan and uses cards to generate inventory is known as

The Japanese process of continuous improvement in the organization's production system from numerous small, incremental improvements in production processes is known as

ultimately decide what constitutes quality through .

When the operations manager determines a minimum level of inventory then reorders inputs when this level is reached, she is using

What is a JIT system?

The problem of lost cards experienced with the kanban system is addressed with

In process reengineering, the firm is viewed as

Common causes of ongoing variances that operations management should correct include which of the following?

The employee and equipment stay in one workstation as the product moves through the system in a ________ layout.

A particularly complex project's conversion activities might best be monitored with a

The kanban system is driven by

Quality management techniques

The basis of ________ is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.

What are the three basic control types that a manager can exercise?

Customer fulfillment begins when

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Managing Communication

Filters

Exam 15: Operation and Information System Management

The source of standards for defining quality today is the

In fixed-interval reordering systems, the operations manager determines a minimum level of inventory and once this level is reached, inputs are reordered.

Which of the following is not a component of the Deming wheel?

Which type of control would have been most helpful to BP in averting the oil spill in the Gulf of Mexico? Why?

Which of the following is true concerning the measurement of performance?

A form of JIT system that originated in Japan and uses cards to generate inventory is known as

The Japanese process of continuous improvement in the organization's production system from numerous small, incremental improvements in production processes is known as

________ ultimately decide what constitutes quality through ________.

When the operations manager determines a minimum level of inventory then reorders inputs when this level is reached, she is using

What is a JIT system?

The problem of lost cards experienced with the kanban system is addressed with

In process reengineering, the firm is viewed as

Common causes of ongoing variances that operations management should correct include which of the following?

The employee and equipment stay in one workstation as the product moves through the system in a ________ layout.

A particularly complex project's conversion activities might best be monitored with a

The kanban system is driven by

Quality management techniques

The basis of ________ is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.

What are the three basic control types that a manager can exercise?

Customer fulfillment begins when

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Managing Communication

Filters

ultimately decide what constitutes quality through .