Question 1

Why are managerial users and methods considered an important part of the BI environment?

Accepted Answer

Managerial users and methods are an impo

Question 2

Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own.

Accepted Answer

A) True 
 B)False

Question 3

What are the essential capabilities of knowledge work systems?

Accepted Answer

Knowledge work systems must give knowled

Question 4

Learning management systems are also known as knowledge work systems.

Accepted Answer

A) True 
 B)False

Question 5

________ are an essential component of a knowledge work system.

Accepted Answer

A)  Computer-aided design tools 
B)  Three-dimensional modeling tools 
C)  Tagging and classification tools 
D)  Links to external knowledge bases 
E)  Virtual reality tools 
A)  Computer-aided design tools 
B)  Three-dimensional modeling tools 
C)  Tagging and classification tools 
D)  Links to external knowledge bases 
E)  Virtual reality tools

Question 6

Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following BI functionalities would you use to assess how customers would respond to a price change in your product?

Accepted Answer

A)  Parameterized reports 
B)  Predictive analytics 
C)  Ad hoc queries 
D)  Production reports 
E)  Cash flow reports 
A)  Parameterized reports 
B)  Predictive analytics 
C)  Ad hoc queries 
D)  Production reports 
E)  Cash flow reports

Question 8

You would expect to find all of the following tools in a major enterprise content management system except:

Accepted Answer

A)  videoconferencing. 
B)  knowledge preservation. 
C)  intelligent agents. 
D)  wiki building. 
E)  instant messaging. 
A)  videoconferencing. 
B)  knowledge preservation. 
C)  intelligent agents. 
D)  wiki building. 
E)  instant messaging.

Question 9

All of the following are dimensions of a firm's performance that are measured in the balanced scorecard method except:

Accepted Answer

A)  resources. 
B)  business process. 
C)  customer. 
D)  learning and growth. 
E)  financial. 
A)  resources. 
B)  business process. 
C)  customer. 
D)  learning and growth. 
E)  financial.

Question 10

Which of the following would be a typical production report for an organization's financial division?

Accepted Answer

A)  Variability of sales by region and time 
B)  Projected income 
C)  Supplier information 
D)  Cash flow 
E)  Customer models 
A)  Variability of sales by region and time 
B)  Projected income 
C)  Supplier information 
D)  Cash flow 
E)  Customer models

Question 11

Decision making is enhanced by a diverse group of ________, such as data mining and fuzzy logic.

Accepted Answer

A)  intelligent techniques 
B)  expert systems 
C)  DSS 
D)  intelligent models 
E)  parameterized reports 
A)  intelligent techniques 
B)  expert systems 
C)  DSS 
D)  intelligent models 
E)  parameterized reports

Question 12

________ is a management methodology that translates a firm's goals into operational targets.

Accepted Answer

A)  BPM 
B)  KPI 
C)  Balanced scorecard 
D)  OLAP 
E)  GDSS 
A)  BPM 
B)  KPI 
C)  Balanced scorecard 
D)  OLAP 
E)  GDSS

Question 13

________ help media firms store and manage unstructured digital data such as photographs, images, videos, and audio files.

Accepted Answer

A)  Digital asset management systems 
B)  Knowledge networks 
C)  LMS 
D)  CAD 
E)  CMS 
A)  Digital asset management systems 
B)  Knowledge networks 
C)  LMS 
D)  CAD 
E)  CMS

Question 14

You are the CIO at an insurance firm and a manager has proposed implementing expensive new project management software that would help increase the efficiency of the IT staff. The idea of improved efficiency sounds good, but is there any way you can evaluate her decision before purchasing the software? Be specific.

Accepted Answer

Student answers will vary but should uti

Question 15

Expertise and experience of organizational members that has not been formally documented best describes:

Accepted Answer

A)  wisdom. 
B)  information. 
C)  data. 
D)  tacit knowledge. 
E)  unstructured knowledge. 
A)  wisdom. 
B)  information. 
C)  data. 
D)  tacit knowledge. 
E)  unstructured knowledge.

Question 16

In a parameterized report, users can:

Accepted Answer

A)  drill down to more finely grained information. 
B)  create their own reports based on custom queries. 
C)  view overall firm performance data. 
D)  view data according to different dimensions of the data. 
E)  predict future outcomes according to changing circumstances. 
A)  drill down to more finely grained information. 
B)  create their own reports based on custom queries. 
C)  view overall firm performance data. 
D)  view data according to different dimensions of the data. 
E)  predict future outcomes according to changing circumstances.

Question 17

Which phase of decision making finds or recognizes a problem?

Accepted Answer

A)  Design 
B)  Intelligence 
C)  Choice 
D)  Implementation 
E)  Definition 
A)  Design 
B)  Intelligence 
C)  Choice 
D)  Implementation 
E)  Definition

Question 18

Expert systems:

Accepted Answer

A)  solve problems too difficult for human experts. 
B)  are based on DO WHILE rules. 
C)  work in very limited domains. 
D)  share characteristics with mainframe computing. 
E)  are a type of case-based reasoning. 
A)  solve problems too difficult for human experts. 
B)  are based on DO WHILE rules. 
C)  work in very limited domains. 
D)  share characteristics with mainframe computing. 
E)  are a type of case-based reasoning.

Question 19

Not all business intelligence users are managers interested in forecasting sales figures for the next quarter. What different types of users are there for a business's intelligence systems?

Accepted Answer

Business intelligence users include ever

Question 20

Identify and describe the different types of decisions.

Accepted Answer

There are three main types of decisions:

Why are managerial users and methods considered an important part of the BI environment?

Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own.

What are the essential capabilities of knowledge work systems?

Learning management systems are also known as knowledge work systems.

________ are an essential component of a knowledge work system.

Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.

Which of the following BI functionalities would you use to assess how customers would respond to a price change in your product?

You would expect to find all of the following tools in a major enterprise content management system except:

All of the following are dimensions of a firm's performance that are measured in the balanced scorecard method except:

Which of the following would be a typical production report for an organization's financial division?

Decision making is enhanced by a diverse group of ________, such as data mining and fuzzy logic.

________ is a management methodology that translates a firm's goals into operational targets.

________ help media firms store and manage unstructured digital data such as photographs, images, videos, and audio files.

Expertise and experience of organizational members that has not been formally documented best describes:

In a parameterized report, users can:

Which phase of decision making finds or recognizes a problem?

Expert systems:

Not all business intelligence users are managers interested in forecasting sales figures for the next quarter. What different types of users are there for a business's intelligence systems?

Identify and describe the different types of decisions.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters

Exam 11: Improving Decision Making and Managing Knowledge

Why are managerial users and methods considered an important part of the BI environment?

Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own.

What are the essential capabilities of knowledge work systems?

Learning management systems are also known as knowledge work systems.

________ are an essential component of a knowledge work system.

Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules.

Which of the following BI functionalities would you use to assess how customers would respond to a price change in your product?

You would expect to find all of the following tools in a major enterprise content management system except:

All of the following are dimensions of a firm's performance that are measured in the balanced scorecard method except:

Which of the following would be a typical production report for an organization's financial division?

Decision making is enhanced by a diverse group of ________, such as data mining and fuzzy logic.

________ is a management methodology that translates a firm's goals into operational targets.

________ help media firms store and manage unstructured digital data such as photographs, images, videos, and audio files.

Expertise and experience of organizational members that has not been formally documented best describes:

In a parameterized report, users can:

Which phase of decision making finds or recognizes a problem?

Expert systems:

Not all business intelligence users are managers interested in forecasting sales figures for the next quarter. What different types of users are there for a business's intelligence systems?

Identify and describe the different types of decisions.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters