Question 1

Operational management typically makes which type of decisions?

Accepted Answer

A)  Semistructured 
B)  Documented 
C)  Structured 
D)  Procedural 
E)  Low-level 
A)  Semistructured 
B)  Documented 
C)  Structured 
D)  Procedural 
E)  Low-level

Question 2

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Accepted Answer

A) True 
 B)False

Question 3

Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.

Accepted Answer

A) True 
 B)False

Question 4

________ intelligence technology consists of computer-based systems that attempt to emulate human behavior and thought patterns.

Accepted Answer

A)  Neural 
B)  Genetic 
C)  Fuzzy 
D)  Artificial 
E)  Learning 
A)  Neural 
B)  Genetic 
C)  Fuzzy 
D)  Artificial 
E)  Learning

Question 5

Why is the balanced scorecard method said to be "balanced"?

Accepted Answer

A)  It uses measurable dimensions for assessing performance. 
B)  It assesses both the internally focused and externally focused business processes. 
C)  It measures performance along all major divisions of a firm, from production and manufacturing to human resources. 
D)  It measures performance of all levels of a firm, from executives to operational employees and data workers. 
E)  It measures performance of more than just financial systems. 
A)  It uses measurable dimensions for assessing performance. 
B)  It assesses both the internally focused and externally focused business processes. 
C)  It measures performance along all major divisions of a firm, from production and manufacturing to human resources. 
D)  It measures performance of all levels of a firm, from executives to operational employees and data workers. 
E)  It measures performance of more than just financial systems.

Question 6

CAD workstations:

Accepted Answer

A)  provide design engineers with precise, three-dimensional representations of their models. 
B)  provide an important source of expertise for organizations. 
C)  allow groups to work together on documents. 
D)  are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. 
E)  are used for creating virtual reality environments. 
A)  provide design engineers with precise, three-dimensional representations of their models. 
B)  provide an important source of expertise for organizations. 
C)  allow groups to work together on documents. 
D)  are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. 
E)  are used for creating virtual reality environments.

Question 7

What-if analysis works forward from known or assumed conditions.

Accepted Answer

A) True 
 B)False

Question 8

An inference engine is:

Accepted Answer

A)  a data mining strategy used by intelligent agents. 
B)  the programming environment of an expert system. 
C)  a method of organizing expert system knowledge into chunks. 
D)  a set of rules used to model human knowledge in an expert system. 
E)  a strategy used to search through the rule base in an expert system. 
A)  a data mining strategy used by intelligent agents. 
B)  the programming environment of an expert system. 
C)  a method of organizing expert system knowledge into chunks. 
D)  a set of rules used to model human knowledge in an expert system. 
E)  a strategy used to search through the rule base in an expert system.

Question 9

________ are designed to have a generalized capability to learn.

Accepted Answer

A)  Knowledge-based systems 
B)  Neural networks 
C)  Fuzzy logic systems 
D)  Expert systems 
E)  Genetic algorithms 
A)  Knowledge-based systems 
B)  Neural networks 
C)  Fuzzy logic systems 
D)  Expert systems 
E)  Genetic algorithms

Question 10

Backward sensitivity analysis software is used for:

Accepted Answer

A)  supply chain optimization. 
B)  historical what-if analysis. 
C)  goal seeking. 
D)  reverse forecasting. 
E)  customer analysis. 
A)  supply chain optimization. 
B)  historical what-if analysis. 
C)  goal seeking. 
D)  reverse forecasting. 
E)  customer analysis.

Question 11

The use of high-velocity automated decision making eliminates the risk inherent in human decision making.

Accepted Answer

A) True 
 B)False

Question 12

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Accepted Answer

The ability to store structured document

Question 13

Estimating the number of direct goods to reorder falls into which category of decision making?

Accepted Answer

A)  Structured 
B)  Documented 
C)  Unstructured 
D)  Procedural 
E)  Operational 
A)  Structured 
B)  Documented 
C)  Unstructured 
D)  Procedural 
E)  Operational

Question 14

All of the following are analytic functionalities that BI systems deliver except:

Accepted Answer

A)  ad hoc queries. 
B)  dashboards. 
C)  production reports. 
D)  drill-down ability. 
E)  user interface. 
A)  ad hoc queries. 
B)  dashboards. 
C)  production reports. 
D)  drill-down ability. 
E)  user interface.

Question 15

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

Accepted Answer

A)  Mathematical 
B)  Sensitivity analysis 
C)  Goal seeking 
D)  Forecasting 
E)  Simulation 
A)  Mathematical 
B)  Sensitivity analysis 
C)  Goal seeking 
D)  Forecasting 
E)  Simulation

Question 16

________ decisions are most common at higher levels of management.

Accepted Answer

A)  Semistructured 
B)  Unstructured 
C)  Structured 
D)  Undocumented 
E)  Procedural 
A)  Semistructured 
B)  Unstructured 
C)  Structured 
D)  Undocumented 
E)  Procedural

Question 17

As discussed in the chapter opening case, the Match Insights software allowed German soccer coaches to target performance metrics for specific players based on vast amounts of video data and give them feedback through mobile devices.

Accepted Answer

A) True 
 B)False

Question 18

________ systems help organizations manage both structured and semistructured knowledge.

Accepted Answer

A)  Digital asset management 
B)  Knowledge network 
C)  Enterprise content management 
D)  Knowledge work 
E)  Learning management 
A)  Digital asset management 
B)  Knowledge network 
C)  Enterprise content management 
D)  Knowledge work 
E)  Learning management

Question 19

________ help users gain information from large amounts of geographically linked data.

Accepted Answer

A)  Data visualization tools 
B)  GIS 
C)  GDSS 
D)  Location analytics tools 
E)  CAD systems 
A)  Data visualization tools 
B)  GIS 
C)  GDSS 
D)  Location analytics tools 
E)  CAD systems

Question 20

A bank's decision to give a customer a mortgage is an example of an unstructured decision.

Accepted Answer

A) True 
 B)False

Operational management typically makes which type of decisions?

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.

________ intelligence technology consists of computer-based systems that attempt to emulate human behavior and thought patterns.

Why is the balanced scorecard method said to be "balanced"?

CAD workstations:

What-if analysis works forward from known or assumed conditions.

An inference engine is:

________ are designed to have a generalized capability to learn.

Backward sensitivity analysis software is used for:

The use of high-velocity automated decision making eliminates the risk inherent in human decision making.

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Estimating the number of direct goods to reorder falls into which category of decision making?

All of the following are analytic functionalities that BI systems deliver except:

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

________ decisions are most common at higher levels of management.

As discussed in the chapter opening case, the Match Insights software allowed German soccer coaches to target performance metrics for specific players based on vast amounts of video data and give them feedback through mobile devices.

________ systems help organizations manage both structured and semistructured knowledge.

________ help users gain information from large amounts of geographically linked data.

A bank's decision to give a customer a mortgage is an example of an unstructured decision.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters

Exam 11: Improving Decision Making and Managing Knowledge

Operational management typically makes which type of decisions?

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.

________ intelligence technology consists of computer-based systems that attempt to emulate human behavior and thought patterns.

Why is the balanced scorecard method said to be "balanced"?

CAD workstations:

What-if analysis works forward from known or assumed conditions.

An inference engine is:

________ are designed to have a generalized capability to learn.

Backward sensitivity analysis software is used for:

The use of high-velocity automated decision making eliminates the risk inherent in human decision making.

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Estimating the number of direct goods to reorder falls into which category of decision making?

All of the following are analytic functionalities that BI systems deliver except:

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

________ decisions are most common at higher levels of management.

As discussed in the chapter opening case, the Match Insights software allowed German soccer coaches to target performance metrics for specific players based on vast amounts of video data and give them feedback through mobile devices.

________ systems help organizations manage both structured and semistructured knowledge.

________ help users gain information from large amounts of geographically linked data.

A bank's decision to give a customer a mortgage is an example of an unstructured decision.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters