Question 1

Which types of decisions are more prevalent at lower organizational levels?

Accepted Answer

A)  Procedural decisions 
B)  Unstructured decisions 
C)  Structured decisions 
D)  Semistructured decisions 
E)  Operational decisions 
A)  Procedural decisions 
B)  Unstructured decisions 
C)  Structured decisions 
D)  Semistructured decisions 
E)  Operational decisions

Question 2

In ________, descriptions of past experiences of human specialists, represented as cases, are stored in a database for later retrieval when the user encounters a new case with similar parameters.

Accepted Answer

A)  expert systems 
B)  DSS 
C)  CBR 
D)  intelligence networks 
E)  knowledge work systems 
A)  expert systems 
B)  DSS 
C)  CBR 
D)  intelligence networks 
E)  knowledge work systems

Question 3

A(n) ________ table is a spreadsheet feature that displays two or more dimensions of data in a convenient format.

Accepted Answer

A)  pivot 
B)  drill-down 
C)  ad hoc 
D)  multi-tier 
E)  sensitivity 
A)  pivot 
B)  drill-down 
C)  ad hoc 
D)  multi-tier 
E)  sensitivity

Question 4

CBR is used in diagnostic systems in medicine.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a typical middle management decision?

Accepted Answer

A)  How much of our product is selling in lower-income markets? 
B)  Why are sales of our product decreasing on the west coast? 
C)  Should we introduce our product to overseas markets? 
D)  Should we discontinue this product? 
E)  Which product is selling the best in overseas markets? 
A)  How much of our product is selling in lower-income markets? 
B)  Why are sales of our product decreasing on the west coast? 
C)  Should we introduce our product to overseas markets? 
D)  Should we discontinue this product? 
E)  Which product is selling the best in overseas markets?

Question 6

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Accepted Answer

A)  GIS 
B)  DSS 
C)  GSS 
D)  TPS 
E)  MIS 
A)  GIS 
B)  DSS 
C)  GSS 
D)  TPS 
E)  MIS

Question 7

Virtual reality applications for the web use a standard called:

Accepted Answer

A)  CAD. 
B)  VRML. 
C)  VML. 
D)  TCP/IP. 
E)  XML. 
A)  CAD. 
B)  VRML. 
C)  VML. 
D)  TCP/IP. 
E)  XML.

Question 8

What are the two major types of knowledge management systems?

Accepted Answer

A)  Management information systems and decision support systems 
B)  Enterprise systems and knowledge management systems 
C)  Enterprise-wide knowledge management systems and knowledge work systems 
D)  Expert systems and knowledge work systems 
E)  Structured knowledge systems and unstructured knowledge systems 
A)  Management information systems and decision support systems 
B)  Enterprise systems and knowledge management systems 
C)  Enterprise-wide knowledge management systems and knowledge work systems 
D)  Expert systems and knowledge work systems 
E)  Structured knowledge systems and unstructured knowledge systems

Question 9

A KPI is:

Accepted Answer

A)  an industry standard for measuring performance along a given dimension. 
B)  a measure proposed by senior management. 
C)  an alternative to the balanced scorecard method. 
D)  an analytic technique for measuring financial performance. 
E)  a measurement of knowledge performance. 
A)  an industry standard for measuring performance along a given dimension. 
B)  a measure proposed by senior management. 
C)  an alternative to the balanced scorecard method. 
D)  an analytic technique for measuring financial performance. 
E)  a measurement of knowledge performance.

Question 10

GDSS are designed to display data in the form of digitized maps.

Accepted Answer

A) True 
 B)False

Question 11

Virtually all successful expert systems deal with problems of:

Accepted Answer

A)  associative data. 
B)  classification. 
C)  logic and control. 
D)  unstructured decision making. 
E)  structured decision making. 
A)  associative data. 
B)  classification. 
C)  logic and control. 
D)  unstructured decision making. 
E)  structured decision making.

Question 12

The business value of a GDSS is improved decision making. How does a GDSS accomplish this?

Accepted Answer

GDSS helps groups make decisions about u

Question 13

Which dimension of quality means that a decision should reflect a rational process?

Accepted Answer

A)  Comprehensiveness 
B)  Accuracy 
C)  Fairness 
D)  Coherence 
E)  Due process 
A)  Comprehensiveness 
B)  Accuracy 
C)  Fairness 
D)  Coherence 
E)  Due process

Question 14

Shopping bots are a form of intelligent agent.

Accepted Answer

A) True 
 B)False

Question 15

DSS primarily address structured problems.

Accepted Answer

A) True 
 B)False

Question 16

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

Accepted Answer

A)  linked to their original sources. 
B)  organized into relevant directories. 
C)  tagged with a classification. 
D)  indexed. 
E)  associated with an in-house expert. 
A)  linked to their original sources. 
B)  organized into relevant directories. 
C)  tagged with a classification. 
D)  indexed. 
E)  associated with an in-house expert.

Question 17

________ are intelligent techniques that parallel some aspects of the processing patterns of the biological brain.

Accepted Answer

A)  Neural networks 
B)  Genetic algorithms 
C)  CBR systems 
D)  Fuzzy logic systems 
E)  Intelligent agents 
A)  Neural networks 
B)  Genetic algorithms 
C)  CBR systems 
D)  Fuzzy logic systems 
E)  Intelligent agents

Question 18

What is big data? How does it provide business value?

Accepted Answer

Big data is a term to describe the massi

Question 19

Expert systems model human knowledge as a set of rules that collectively are called the ________ base.

Accepted Answer

A)  knowledge 
B)  data 
C)  inference 
D)  experience 
E)  rationale 
A)  knowledge 
B)  data 
C)  inference 
D)  experience 
E)  rationale

Question 20

Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them.

Accepted Answer

A) True 
 B)False

Which types of decisions are more prevalent at lower organizational levels?

In ________, descriptions of past experiences of human specialists, represented as cases, are stored in a database for later retrieval when the user encounters a new case with similar parameters.

A(n) ________ table is a spreadsheet feature that displays two or more dimensions of data in a convenient format.

CBR is used in diagnostic systems in medicine.

Which of the following is a typical middle management decision?

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Virtual reality applications for the web use a standard called:

What are the two major types of knowledge management systems?

A KPI is:

GDSS are designed to display data in the form of digitized maps.

Virtually all successful expert systems deal with problems of:

The business value of a GDSS is improved decision making. How does a GDSS accomplish this?

Which dimension of quality means that a decision should reflect a rational process?

Shopping bots are a form of intelligent agent.

DSS primarily address structured problems.

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

________ are intelligent techniques that parallel some aspects of the processing patterns of the biological brain.

What is big data? How does it provide business value?

Expert systems model human knowledge as a set of rules that collectively are called the ________ base.

Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters

Exam 11: Improving Decision Making and Managing Knowledge

Which types of decisions are more prevalent at lower organizational levels?

In ________, descriptions of past experiences of human specialists, represented as cases, are stored in a database for later retrieval when the user encounters a new case with similar parameters.

A(n) ________ table is a spreadsheet feature that displays two or more dimensions of data in a convenient format.

CBR is used in diagnostic systems in medicine.

Which of the following is a typical middle management decision?

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Virtual reality applications for the web use a standard called:

What are the two major types of knowledge management systems?

A KPI is:

GDSS are designed to display data in the form of digitized maps.

Virtually all successful expert systems deal with problems of:

The business value of a GDSS is improved decision making. How does a GDSS accomplish this?

Which dimension of quality means that a decision should reflect a rational process?

Shopping bots are a form of intelligent agent.

DSS primarily address structured problems.

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

________ are intelligent techniques that parallel some aspects of the processing patterns of the biological brain.

What is big data? How does it provide business value?

Expert systems model human knowledge as a set of rules that collectively are called the ________ base.

Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters