Question 1

The main approaches to examining how groups solve problems are:

Accepted Answer

A) Descriptive, functional, and prescriptive. 
B) Routine, complex, and creative. 
C) Consultative, democratic, and consensus. 
D) Linear, progressive, and iterative. 
E) Mathematical, verbal, and visual. 
A) Descriptive, functional, and prescriptive. 
B) Routine, complex, and creative. 
C) Consultative, democratic, and consensus. 
D) Linear, progressive, and iterative. 
E) Mathematical, verbal, and visual. A

Question 2

Action plans during the implementation stage of problem-solving should remain as ambiguous as possible to allow for change.

Accepted Answer

A) True 
 B)False  False

Question 3

____________ is the most overlooked step in problem-solving.

Accepted Answer

A) Identification. 
B) Evaluation. 
C) Implementation. 
D) Defining. 
E) None of the above. 
A) Identification. 
B) Evaluation. 
C) Implementation. 
D) Defining. 
E) None of the above. B

Question 4

Which of the following statements is regarding team problem solving?

Accepted Answer

A) Team should include critical thinkers. 
B) Team should analyze the problem, develop alternatives, and select the best solution. 
C) Process should include social, emotional, and political factors. 
D) Team discussions should include differing opinions.. 
E) All of the above are true. 
A) Team should include critical thinkers. 
B) Team should analyze the problem, develop alternatives, and select the best solution. 
C) Process should include social, emotional, and political factors. 
D) Team discussions should include differing opinions.. 
E) All of the above are true.

Question 5

Which of the following is NOT a characteristic of problem-solving teams?

Accepted Answer

A) Established for brief periods. 
B) Work on a variety of issues. 
C) Usually comprised of members from various organizational levels. 
D) Members all know each other well beforehand. 
E) All of the above. 
A) Established for brief periods. 
B) Work on a variety of issues. 
C) Usually comprised of members from various organizational levels. 
D) Members all know each other well beforehand. 
E) All of the above.

Question 6

In problem solving, a Criteria Matrix is used to:

Accepted Answer

A) Define the real problem that needs to be solved. 
B) Help select which people should be on the decision team. 
C) Identify the best decision making technique to use. 
D) Help select among a set of alternative solutions. 
E) Outline the important implementation issues. 
A) Define the real problem that needs to be solved. 
B) Help select which people should be on the decision team. 
C) Identify the best decision making technique to use. 
D) Help select among a set of alternative solutions. 
E) Outline the important implementation issues.

Question 7

Which of the following is NOT a characteristic of an effective problem-solving team?

Accepted Answer

A) It listens to minority opinions. 
B) It tests alternative solutions. 
C) It views problem from a variety of perspectives. 
D) It manages only task, not relational, aspects of problem-solving. 
E) It gathers data from outside the team. 
A) It listens to minority opinions. 
B) It tests alternative solutions. 
C) It views problem from a variety of perspectives. 
D) It manages only task, not relational, aspects of problem-solving. 
E) It gathers data from outside the team.

Question 8

A good solution to a problem should:

Accepted Answer

A) Balance needs of various members. 
B) Be cost-effective. 
C) Not consume too much time. 
D) Foster group harmony. 
E) All of the above. 
A) Balance needs of various members. 
B) Be cost-effective. 
C) Not consume too much time. 
D) Foster group harmony. 
E) All of the above.

Question 9

The first step in problem solving is to:

Accepted Answer

A) Propose as many cost-effective solutions as possible. 
B) Discuss and document individual views until everyone agrees the nature of the problem. 
C) Devise a strategy for implementing a solution. 
D) Evaluate team resources to ensure problem can be solved. 
E) Evaluate individual resources to ensure problem can be solved. 
A) Propose as many cost-effective solutions as possible. 
B) Discuss and document individual views until everyone agrees the nature of the problem. 
C) Devise a strategy for implementing a solution. 
D) Evaluate team resources to ensure problem can be solved. 
E) Evaluate individual resources to ensure problem can be solved.

Question 10

The four stages a team uses when solving problems are:

Accepted Answer

A) Defining, describing, analysis, and implementation. 
B) Recognition, analysis, evaluation, and implementation. 
C) Forming, storming, performing, and adjourning.. 
D) Forming, storming, norming, and performing. 
E) Descriptive, functional, prescriptive, and ideal. 
A) Defining, describing, analysis, and implementation. 
B) Recognition, analysis, evaluation, and implementation. 
C) Forming, storming, performing, and adjourning.. 
D) Forming, storming, norming, and performing. 
E) Descriptive, functional, prescriptive, and ideal.

Question 11

Problems vary in their levels of:

Accepted Answer

A) Severity. 
B) Familiarity. 
C) Complexity. 
D) All of the above. 
E) None of the above. 
A) Severity. 
B) Familiarity. 
C) Complexity. 
D) All of the above. 
E) None of the above.

Question 12

A(n) ____________is a practical guide to translating a solution into reality, and should be a step-by-step approach.

Accepted Answer

A) Process map. 
B) Action plan. 
C) Criteria matrix. 
D) Force field analysis. 
E) Action research.True/False 
A) Process map. 
B) Action plan. 
C) Criteria matrix. 
D) Force field analysis. 
E) Action research.True/False

Question 13

All groups go through sequential stages in problem-solving.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following does NOT affect whether a team identifies a problem?

Accepted Answer

A) Team's performance. 
B) Group norms toward conflict. 
C) Openness in communication. 
D) Severity of the problem. 
E) Team's motivation to succeed. 
A) Team's performance. 
B) Group norms toward conflict. 
C) Openness in communication. 
D) Severity of the problem. 
E) Team's motivation to succeed.

Question 15

Sometimes groups do not select the best solution to a problem because:

Accepted Answer

A) Finding the best solution takes too long. 
B) There are trade-offs among alternative good solutions. 
C) The problem solving process is disrupted by emotional issues. 
D) Politics may make good solutions difficult to implement. 
E) All of the above are true. 
A) Finding the best solution takes too long. 
B) There are trade-offs among alternative good solutions. 
C) The problem solving process is disrupted by emotional issues. 
D) Politics may make good solutions difficult to implement. 
E) All of the above are true.

Question 16

Effective problem-solving teams tend to have high conformity.

Accepted Answer

A) True 
 B)False

Question 17

One of the most important factors for improving the likelihood that a solution to a problem will be implemented is:

Accepted Answer

A) How creative the solution is. 
B) Whether the people implementing the solution participated in the decision. 
C) Whether there was limited conflict in the group during the problem solving process. 
D) All of the above are true. 
E) None of the above are true. 
A) How creative the solution is. 
B) Whether the people implementing the solution participated in the decision. 
C) Whether there was limited conflict in the group during the problem solving process. 
D) All of the above are true. 
E) None of the above are true.

Question 18

Those who participate in generating solutions are more likely to accept implementation.

Accepted Answer

A) True 
 B)False

Question 19

To arrive at effective solutions, teams should dissuade dissenting opinions.

Accepted Answer

A) True 
 B)False

Question 20

Uncertainty affects problem identification.

Accepted Answer

A) True 
 B)False

The main approaches to examining how groups solve problems are:

Action plans during the implementation stage of problem-solving should remain as ambiguous as possible to allow for change.

____________ is the most overlooked step in problem-solving.

Which of the following statements is regarding team problem solving?

Which of the following is NOT a characteristic of problem-solving teams?

In problem solving, a Criteria Matrix is used to:

Which of the following is NOT a characteristic of an effective problem-solving team?

A good solution to a problem should:

The first step in problem solving is to:

The four stages a team uses when solving problems are:

Problems vary in their levels of:

A(n) ____________is a practical guide to translating a solution into reality, and should be a step-by-step approach.

All groups go through sequential stages in problem-solving.

Which of the following does NOT affect whether a team identifies a problem?

Sometimes groups do not select the best solution to a problem because:

Effective problem-solving teams tend to have high conformity.

One of the most important factors for improving the likelihood that a solution to a problem will be implemented is:

Those who participate in generating solutions are more likely to accept implementation.

To arrive at effective solutions, teams should dissuade dissenting opinions.

Uncertainty affects problem identification.

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Communication

Managing Conflict

Power and Social Influence

Decision Making

Leadership

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters

Exam 11: Problem Solving

The main approaches to examining how groups solve problems are:

Action plans during the implementation stage of problem-solving should remain as ambiguous as possible to allow for change.

____________ is the most overlooked step in problem-solving.

Which of the following statements is regarding team problem solving?

Which of the following is NOT a characteristic of problem-solving teams?

In problem solving, a Criteria Matrix is used to:

Which of the following is NOT a characteristic of an effective problem-solving team?

A good solution to a problem should:

The first step in problem solving is to:

The four stages a team uses when solving problems are:

Problems vary in their levels of:

A(n) ____________is a practical guide to translating a solution into reality, and should be a step-by-step approach.

All groups go through sequential stages in problem-solving.

Which of the following does NOT affect whether a team identifies a problem?

Sometimes groups do not select the best solution to a problem because:

Effective problem-solving teams tend to have high conformity.

One of the most important factors for improving the likelihood that a solution to a problem will be implemented is:

Those who participate in generating solutions are more likely to accept implementation.

To arrive at effective solutions, teams should dissuade dissenting opinions.

Uncertainty affects problem identification.

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Communication

Managing Conflict

Power and Social Influence

Decision Making

Leadership

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters