Question 1

"Process mapping" leads to _____ for problem-solving teams.

Accepted Answer

A) Construction of a shared mental model. 
B) Identification of strengths and weaknesses of the team. 
C) Identification of flaws in various solutions. 
D) Reduction of conflict. 
E) Construction of alternative perspectives. 
A) Construction of a shared mental model. 
B) Identification of strengths and weaknesses of the team. 
C) Identification of flaws in various solutions. 
D) Reduction of conflict. 
E) Construction of alternative perspectives.

Question 2

Which of the following is NOT one of the steps in the Rational Problem Solving Approach?

Accepted Answer

A) Define the problem. 
B) Generate alternative solutions. 
C) Encourage group polarization. 
D) Make a decision. 
E) All of the above are steps in the Rational Approach. 
A) Define the problem. 
B) Generate alternative solutions. 
C) Encourage group polarization. 
D) Make a decision. 
E) All of the above are steps in the Rational Approach.

Question 3

Evaluation refers to process of defining the nature of the problem and its causes.

Accepted Answer

A) True 
 B)False

Question 4

Problem-solving teams are often permanent.

Accepted Answer

A) True 
 B)False

Question 5

Correctly defining the problem for a group to solve is more difficult when:

Accepted Answer

A) There is a lot of uncertainty. 
B) Group norms allow conflict to be expressed. 
C) The problem is acute rather than chronic. 
D) All of the above are true. 
E) None of the above are true. 
A) There is a lot of uncertainty. 
B) Group norms allow conflict to be expressed. 
C) The problem is acute rather than chronic. 
D) All of the above are true. 
E) None of the above are true.

Question 6

Effective problem solving groups tend to:

Accepted Answer

A) View problems from a variety of perspectives. 
B) Focus primarily on the social aspects of problem solving. 
C) Emphasize the majority position early in the discussion. 
D) Use criteria to evaluate only one solution at a time. 
E) All of the above are true. 
A) View problems from a variety of perspectives. 
B) Focus primarily on the social aspects of problem solving. 
C) Emphasize the majority position early in the discussion. 
D) Use criteria to evaluate only one solution at a time. 
E) All of the above are true.

Question 7

In problem solving, a Force Field Analysis can be used to:

Accepted Answer

A) Understand the driving and restraining forces affecting a change. 
B) Help the group to better define the problem. 
C) Help the group to develop implementation approaches. 
D) Identify problems that will occur after a solution has been selected. 
E) All of the above are uses for Force Field Analysis. 
A) Understand the driving and restraining forces affecting a change. 
B) Help the group to better define the problem. 
C) Help the group to develop implementation approaches. 
D) Identify problems that will occur after a solution has been selected. 
E) All of the above are uses for Force Field Analysis.

Question 8

Which of the following is a factor that hurts team problem-solving?

Accepted Answer

A) Rational, logical thinking. 
B) Taking time to analyze the problem. 
C) Rushing to implementing solutions. 
D) All of the above. 
E) None of the above. 
A) Rational, logical thinking. 
B) Taking time to analyze the problem. 
C) Rushing to implementing solutions. 
D) All of the above. 
E) None of the above.

Question 9

Discuss the three approaches to understanding/examining team problem-solving.

Accepted Answer

The descriptive approach looks at how a

Question 10

Force field analysis can be used to examine change only at the beginning stage of the problem-solving process.

Accepted Answer

A) True 
 B)False

Question 11

Name five factors that improve team problem-solving.

Accepted Answer

6 listed here: Views problems from a var

"Process mapping" leads to _____ for problem-solving teams.

Which of the following is NOT one of the steps in the Rational Problem Solving Approach?

Evaluation refers to process of defining the nature of the problem and its causes.

Problem-solving teams are often permanent.

Correctly defining the problem for a group to solve is more difficult when:

Effective problem solving groups tend to:

In problem solving, a Force Field Analysis can be used to:

Which of the following is a factor that hurts team problem-solving?

Discuss the three approaches to understanding/examining team problem-solving.

Force field analysis can be used to examine change only at the beginning stage of the problem-solving process.

Name five factors that improve team problem-solving.

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Communication

Managing Conflict

Power and Social Influence

Decision Making

Leadership

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters

Exam 11: Problem Solving

"Process mapping" leads to _____ for problem-solving teams.

Which of the following is NOT one of the steps in the Rational Problem Solving Approach?

Evaluation refers to process of defining the nature of the problem and its causes.

Problem-solving teams are often permanent.

Correctly defining the problem for a group to solve is more difficult when:

Effective problem solving groups tend to:

In problem solving, a Force Field Analysis can be used to:

Which of the following is a factor that hurts team problem-solving?

Discuss the three approaches to understanding/examining team problem-solving.

Force field analysis can be used to examine change only at the beginning stage of the problem-solving process.

Name five factors that improve team problem-solving.

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Communication

Managing Conflict

Power and Social Influence

Decision Making

Leadership

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters