Question 1

Which of the following is NOT a guideline for dealing with emotions in teams?

Accepted Answer

A) Encourage members to share emotions about personal issues. 
B) Understand feelings rather than evaluate them. 
C) Encourage open communication when emotions are related to the task. 
D) Process feelings in the group. 
E) All of the above are ways to deal with emotions in teams.True/False 
A) Encourage members to share emotions about personal issues. 
B) Understand feelings rather than evaluate them. 
C) Encourage open communication when emotions are related to the task. 
D) Process feelings in the group. 
E) All of the above are ways to deal with emotions in teams.True/False A

Question 2

Teams tend to share new and unique information while failing to review shared knowledge.

Accepted Answer

A) True 
 B)False  False

Question 3

Unequal organizational status has which of the following effects on communications within teams?

Accepted Answer

A) Downward communications are typically more positive in tone. 
B) Upward communications are more frequent and longer. 
C) Horizontal communications are more interactive and causal. 
D) Equal status communications more often lead to confusion among receivers. 
E) All of the above are true. 
A) Downward communications are typically more positive in tone. 
B) Upward communications are more frequent and longer. 
C) Horizontal communications are more interactive and causal. 
D) Equal status communications more often lead to confusion among receivers. 
E) All of the above are true. C

Question 4

Emotional intelligent teams have fewer conflicts.

Accepted Answer

A) True 
 B)False

Question 5

Once trust in a team is broken, it cannot be rebuilt.

Accepted Answer

A) True 
 B)False

Question 6

Attractiveness may be more important than credibility in influencing how communication is perceived.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT a guideline to effectively running the virtual meeting?

Accepted Answer

A) Publish the meeting ahead of time. 
B) Break the meeting into short chunks. 
C) Script the meeting more loosely than a face-to-face meeting. 
D) Create a common visual focus during the meeting. 
E) Provide separate communication channels for task and process issues. 
A) Publish the meeting ahead of time. 
B) Break the meeting into short chunks. 
C) Script the meeting more loosely than a face-to-face meeting. 
D) Create a common visual focus during the meeting. 
E) Provide separate communication channels for task and process issues.

Question 8

_________ refers to an environment in which people feel free to express their thoughts and feelings.

Accepted Answer

A) Physical safety. 
B) Social safety. 
C) Psychological safety. 
D) Group safety. 
E) Team safety. 
A) Physical safety. 
B) Social safety. 
C) Psychological safety. 
D) Group safety. 
E) Team safety.

Question 9

Group members can help to build trust within a team by:

Accepted Answer

A) Self-disclosing as much as possible about themselves. 
B) Showing acceptance and support for other's communications. 
C) Not expressing your feelings when you disagree with others. 
D) Limiting one's participation when a conflict occurs. 
E) All of the above. 
A) Self-disclosing as much as possible about themselves. 
B) Showing acceptance and support for other's communications. 
C) Not expressing your feelings when you disagree with others. 
D) Limiting one's participation when a conflict occurs. 
E) All of the above.

Question 10

Research suggests that when communicating, teams spend of their time:

Accepted Answer

A) Reviewing common information everyone knows. 
B) Combining unique perspectives of various members. 
C) Withholding information from each other. 
D) Sharing new knowledge with each other. 
E) Pursuing ideas from those outside of the team. 
A) Reviewing common information everyone knows. 
B) Combining unique perspectives of various members. 
C) Withholding information from each other. 
D) Sharing new knowledge with each other. 
E) Pursuing ideas from those outside of the team.

Question 11

Emotional intelligence can be perceived as part of a team's communication climate.

Accepted Answer

A) True 
 B)False

Question 12

There are no differences in facilitating a face-to-face meeting and a virtual one.

Accepted Answer

A) True 
 B)False

Question 13

Trust is built very quickly.

Accepted Answer

A) True 
 B)False

Question 14

Emotional intelligence comprises of four components.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following component of emotional intelligence (EI) refers to the ability to respond to others' emotions with respect and concern?

Accepted Answer

A) Self-awareness. 
B) Empathy. 
C) Emotional regulation. 
D) Relationship management. 
E) None of the above. 
A) Self-awareness. 
B) Empathy. 
C) Emotional regulation. 
D) Relationship management. 
E) None of the above.

Question 16

Building trust in teams:

Accepted Answer

A) Involves being trusting and being trustworthy. 
B) Is a slow process. 
C) Is important for positive team outcomes. 
D) Involves an effective leader. 
E) All of the above. 
A) Involves being trusting and being trustworthy. 
B) Is a slow process. 
C) Is important for positive team outcomes. 
D) Involves an effective leader. 
E) All of the above.

Question 17

Which of the following statements about the characteristics of communicators is ?

Accepted Answer

A) Communicators are more persuasive when they are credible. 
B) Credibility primarily depends on how the receivers evaluate the communicator. 
C) Communicators who are more physically attractive are more persuasive. 
D) Credibility is a more important factor than attractiveness in persuasiveness. 
E) The impact of credibility on persuasion decreases over time. 
A) Communicators are more persuasive when they are credible. 
B) Credibility primarily depends on how the receivers evaluate the communicator. 
C) Communicators who are more physically attractive are more persuasive. 
D) Credibility is a more important factor than attractiveness in persuasiveness. 
E) The impact of credibility on persuasion decreases over time.

Question 18

When a person summarizes a communication and checks to see if it has been received accurately, they are using what communication technique?

Accepted Answer

A) Group process evaluation. 
B) Active listening. 
C) Problem Solving orientation. 
D) Defensive communication. 
E) Networking 
A) Group process evaluation. 
B) Active listening. 
C) Problem Solving orientation. 
D) Defensive communication. 
E) Networking

Question 19

Messages are more persuasive when:

Accepted Answer

A) They contain sophisticated and complex arguments. 
B) They only present one side of a position. 
C) They arouse emotions in the receivers. 
D) The audience is not involved in the topic. 
E) All of the above are true. 
A) They contain sophisticated and complex arguments. 
B) They only present one side of a position. 
C) They arouse emotions in the receivers. 
D) The audience is not involved in the topic. 
E) All of the above are true.

Question 20

Supportive organizational climates in groups tend to:

Accepted Answer

A) Have a problem orientation that emphasizes presenting the facts. 
B) Encourage trust and openness. 
C) Discourage conflict and withdrawal. 
D) Encourage equality among group members. 
E) All of the above are true. 
A) Have a problem orientation that emphasizes presenting the facts. 
B) Encourage trust and openness. 
C) Discourage conflict and withdrawal. 
D) Encourage equality among group members. 
E) All of the above are true.

Which of the following is NOT a guideline for dealing with emotions in teams?

Teams tend to share new and unique information while failing to review shared knowledge.

Unequal organizational status has which of the following effects on communications within teams?

Emotional intelligent teams have fewer conflicts.

Once trust in a team is broken, it cannot be rebuilt.

Attractiveness may be more important than credibility in influencing how communication is perceived.

Which of the following is NOT a guideline to effectively running the virtual meeting?

_________ refers to an environment in which people feel free to express their thoughts and feelings.

Group members can help to build trust within a team by:

Research suggests that when communicating, teams spend of their time:

Emotional intelligence can be perceived as part of a team's communication climate.

There are no differences in facilitating a face-to-face meeting and a virtual one.

Trust is built very quickly.

Emotional intelligence comprises of four components.

Which of the following component of emotional intelligence (EI) refers to the ability to respond to others' emotions with respect and concern?

Building trust in teams:

Which of the following statements about the characteristics of communicators is ?

When a person summarizes a communication and checks to see if it has been received accurately, they are using what communication technique?

Messages are more persuasive when:

Supportive organizational climates in groups tend to:

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Managing Conflict

Power and Social Influence

Decision Making

Leadership

Problem Solving

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters

Exam 6: Communication

Which of the following is NOT a guideline for dealing with emotions in teams?

Teams tend to share new and unique information while failing to review shared knowledge.

Unequal organizational status has which of the following effects on communications within teams?

Emotional intelligent teams have fewer conflicts.

Once trust in a team is broken, it cannot be rebuilt.

Attractiveness may be more important than credibility in influencing how communication is perceived.

Which of the following is NOT a guideline to effectively running the virtual meeting?

_________ refers to an environment in which people feel free to express their thoughts and feelings.

Group members can help to build trust within a team by:

Research suggests that when communicating, teams spend of their time:

Emotional intelligence can be perceived as part of a team's communication climate.

There are no differences in facilitating a face-to-face meeting and a virtual one.

Trust is built very quickly.

Emotional intelligence comprises of four components.

Which of the following component of emotional intelligence (EI) refers to the ability to respond to others' emotions with respect and concern?

Building trust in teams:

Which of the following statements about the characteristics of communicators is ?

When a person summarizes a communication and checks to see if it has been received accurately, they are using what communication technique?

Messages are more persuasive when:

Supportive organizational climates in groups tend to:

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Managing Conflict

Power and Social Influence

Decision Making

Leadership

Problem Solving

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters