Question 1

Which of the following is part of the structure for negotiation of conflict?

Accepted Answer

A) Separate the people from the problem. 
B) Focus on shared interests of all parties. 
C) Develop many options to solve the problem. 
D) Try again. 
E) All of the above.True/False 
A) Separate the people from the problem. 
B) Focus on shared interests of all parties. 
C) Develop many options to solve the problem. 
D) Try again. 
E) All of the above.True/False E

Question 2

Preemptive strategies to help avoid conflicts include:

Accepted Answer

A) Development of cooperation among members. 
B) Building of trust among members. 
C) Development of team contracts that identify how to handle difficult situations. 
D) All of the above. 
E) None of the above. 
A) Development of cooperation among members. 
B) Building of trust among members. 
C) Development of team contracts that identify how to handle difficult situations. 
D) All of the above. 
E) None of the above. D

Question 3

In a constructive conflict, the participants should:

Accepted Answer

A) Escalate the conflict using aggressive language. 
B) Avoid participating in arguments. 
C) Try to clarify the areas of agreement and disagreement. 
D) Give in on some points in order to reduce tension. 
E) All of the above are constructive conflict tactics. 
A) Escalate the conflict using aggressive language. 
B) Avoid participating in arguments. 
C) Try to clarify the areas of agreement and disagreement. 
D) Give in on some points in order to reduce tension. 
E) All of the above are constructive conflict tactics. C

Question 4

Which of the following is a benefit of group conflict?

Accepted Answer

A) Conflict can help a group to make better decisions. 
B) Conflict can help a group to overcome obstacles that prevent progress. 
C) Conflict can encourage a group to explore new problem solving approaches. 
D) Conflict can reduce conformity within a group. 
E) All of the above are true. 
A) Conflict can help a group to make better decisions. 
B) Conflict can help a group to overcome obstacles that prevent progress. 
C) Conflict can encourage a group to explore new problem solving approaches. 
D) Conflict can reduce conformity within a group. 
E) All of the above are true.

Question 5

Conflicts are unpredictable and cannot be preempted.

Accepted Answer

A) True 
 B)False

Question 6

When possible, teams should use a(n) _____________ approach to conflict resolution.

Accepted Answer

A) Collaborative. 
B) Confrontational. 
C) Avoidant. 
D) Compromising. 
E) Accommodating. 
A) Collaborative. 
B) Confrontational. 
C) Avoidant. 
D) Compromising. 
E) Accommodating.

Question 7

Which of the following is NOT one of the techniques a facilitator should use to mediate a conflict?

Accepted Answer

A) Separate personal issues from the problem. 
B) Focus on the shared interests of all of the parties. 
C) Develop many options that can be used to solve the problem. 
D) Evaluate solution options using objective criteria. 
E) All of the above are conflict mediation techniques. 
A) Separate personal issues from the problem. 
B) Focus on the shared interests of all of the parties. 
C) Develop many options that can be used to solve the problem. 
D) Evaluate solution options using objective criteria. 
E) All of the above are conflict mediation techniques.

Question 8

Name and define the two dimensions by which conflict resolution approaches may be analyzed.

Accepted Answer

Distribution: concer

Question 9

What are the two dimensions by which conflict resolution approaches may be analyzed?

Accepted Answer

A) Distribution and integration. 
B) Compromise and mediation. 
C) Accommodation and negotiation. 
D) Integration and accommodation. 
E) Compromise and construction. 
A) Distribution and integration. 
B) Compromise and mediation. 
C) Accommodation and negotiation. 
D) Integration and accommodation. 
E) Compromise and construction.

Question 10

Which of the following is about task and relationship conflict?

Accepted Answer

A) The two are often correlated. 
B) Task conflicts often lead to increased relationship conflicts. 
C) When members have a high degree of trust in each other, task-related conflict is more likely to lead to relationship conflict. 
D) The two are not at all related. 
E) The two are related only on routine tasks . 
A) The two are often correlated. 
B) Task conflicts often lead to increased relationship conflicts. 
C) When members have a high degree of trust in each other, task-related conflict is more likely to lead to relationship conflict. 
D) The two are not at all related. 
E) The two are related only on routine tasks .

Question 11

The use of a third party to intervene to help resolve a conflict:

Accepted Answer

A) Is useful because it can allow both sides to make concessions while saving face. 
B) Can help to reduce emotional issues and focus both sides on the issues. 
C) Requires the agreement of both sides in order to work. 
D) May cause each side to harden its position and make compromise more difficult. 
E) All of the above are true. 
A) Is useful because it can allow both sides to make concessions while saving face. 
B) Can help to reduce emotional issues and focus both sides on the issues. 
C) Requires the agreement of both sides in order to work. 
D) May cause each side to harden its position and make compromise more difficult. 
E) All of the above are true.

Question 12

A conflict resolution approach that produces clear winners and losers is confrontation.

Accepted Answer

A) True 
 B)False

Question 13

The most important aspect in preparing for group conflict is:

Accepted Answer

A) Ensuring a mediator is readily available. 
B) Creating a psychological safe environment. 
C) Avoiding issues of controversy. 
D) Prohibiting negative emotions. 
E) Encouraging feelings about personal issues. 
A) Ensuring a mediator is readily available. 
B) Creating a psychological safe environment. 
C) Avoiding issues of controversy. 
D) Prohibiting negative emotions. 
E) Encouraging feelings about personal issues.

Question 14

When is conflict good for a team? When is it bad for a team?

Accepted Answer

It is good when it encoura ges the team

Question 15

All conflict is unhealthy and should be avoided by groups at all costs.

Accepted Answer

A) True 
 B)False

Question 16

The approach to conflict resolution that involves acting aggressively and trying to win is called:

Accepted Answer

A) Collaboration. 
B) Confrontation. 
C) Avoidance. 
D) Accommodation. 
E) Compromise. 
A) Collaboration. 
B) Confrontation. 
C) Avoidance. 
D) Accommodation. 
E) Compromise.

Question 17

The lack of conflict in a group can be a sign of a problem because:

Accepted Answer

A) Conflict is a normal part of a group's activity. 
B) Members may be agreeing with each other just to avoid conflict. 
C) When a groups is suffering from groupthink there is no conflict. 
D) All of the above are true. 
E) None of the above are true. 
A) Conflict is a normal part of a group's activity. 
B) Members may be agreeing with each other just to avoid conflict. 
C) When a groups is suffering from groupthink there is no conflict. 
D) All of the above are true. 
E) None of the above are true.

Question 18

All sources of conflict are healthy.

Accepted Answer

A) True 
 B)False

Question 19

The impact of conflict on a team may depend on its task.

Accepted Answer

A) True 
 B)False

Question 20

When a conflict is resolved using an outside facilitator who does not have the authority to impose a solution, it is called:

Accepted Answer

A) Negotiation. 
B) Mediation. 
C) Bargaining. 
D) Arbitration. 
E) Superordinate solution 
A) Negotiation. 
B) Mediation. 
C) Bargaining. 
D) Arbitration. 
E) Superordinate solution

Which of the following is part of the structure for negotiation of conflict?

Preemptive strategies to help avoid conflicts include:

In a constructive conflict, the participants should:

Which of the following is a benefit of group conflict?

Conflicts are unpredictable and cannot be preempted.

When possible, teams should use a(n) _____________ approach to conflict resolution.

Which of the following is NOT one of the techniques a facilitator should use to mediate a conflict?

Name and define the two dimensions by which conflict resolution approaches may be analyzed.

What are the two dimensions by which conflict resolution approaches may be analyzed?

Which of the following is about task and relationship conflict?

The use of a third party to intervene to help resolve a conflict:

A conflict resolution approach that produces clear winners and losers is confrontation.

The most important aspect in preparing for group conflict is:

When is conflict good for a team? When is it bad for a team?

All conflict is unhealthy and should be avoided by groups at all costs.

The approach to conflict resolution that involves acting aggressively and trying to win is called:

The lack of conflict in a group can be a sign of a problem because:

All sources of conflict are healthy.

The impact of conflict on a team may depend on its task.

When a conflict is resolved using an outside facilitator who does not have the authority to impose a solution, it is called:

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Communication

Power and Social Influence

Decision Making

Leadership

Problem Solving

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

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Exam 7: Managing Conflict

Which of the following is part of the structure for negotiation of conflict?

Preemptive strategies to help avoid conflicts include:

In a constructive conflict, the participants should:

Which of the following is a benefit of group conflict?

Conflicts are unpredictable and cannot be preempted.

When possible, teams should use a(n) _____________ approach to conflict resolution.

Which of the following is NOT one of the techniques a facilitator should use to mediate a conflict?

Name and define the two dimensions by which conflict resolution approaches may be analyzed.

What are the two dimensions by which conflict resolution approaches may be analyzed?

Which of the following is about task and relationship conflict?

The use of a third party to intervene to help resolve a conflict:

A conflict resolution approach that produces clear winners and losers is confrontation.

The most important aspect in preparing for group conflict is:

When is conflict good for a team? When is it bad for a team?

All conflict is unhealthy and should be avoided by groups at all costs.

The approach to conflict resolution that involves acting aggressively and trying to win is called:

The lack of conflict in a group can be a sign of a problem because:

All sources of conflict are healthy.

The impact of conflict on a team may depend on its task.

When a conflict is resolved using an outside facilitator who does not have the authority to impose a solution, it is called:

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Communication

Power and Social Influence

Decision Making

Leadership

Problem Solving

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters