Question 1

Virtual teams face less conflict than face-to-face teams.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is about conflict in work teams?

Accepted Answer

A)  Relationship conflicts have a positive effect on team performance. 
B)  Relationship conflicts have a positive effect on team satisfaction. 
C)  Task conflict regarding how to perform nonroutine tasks has a positive effect on performance. 
D) Process conflicts create disagreements about allocation of resources. 
E)  It is to be avoided altogether . 
A)  Relationship conflicts have a positive effect on team performance. 
B)  Relationship conflicts have a positive effect on team satisfaction. 
C)  Task conflict regarding how to perform nonroutine tasks has a positive effect on performance. 
D) Process conflicts create disagreements about allocation of resources. 
E)  It is to be avoided altogether .

Question 3

Which of the approaches to conflict resolution does NOT have the problem of creating winners and losers?

Accepted Answer

A) Accommodation. 
B) Confrontation. 
C) Avoidance. 
D) Compromise. 
E) All of the above produces winners and losers. 
A) Accommodation. 
B) Confrontation. 
C) Avoidance. 
D) Compromise. 
E) All of the above produces winners and losers.

Question 4

A group conflict is "healthy" when it is:

Accepted Answer

A) Between individual and group goals. 
B) Focused on task issues. 
C) Caused by faulty communications. 
D) Related to competition over power and resources. 
E) All of the above are examples of healthy group conflict. 
A) Between individual and group goals. 
B) Focused on task issues. 
C) Caused by faulty communications. 
D) Related to competition over power and resources. 
E) All of the above are examples of healthy group conflict.

Question 5

Which of the following is NOT a problem with group conflict?

Accepted Answer

A) It can create strong emotions and stress. 
B) It can destroy team cohesion. 
C) It can create future competition between members. 
D) It can hamper creativity . 
E) It can result in negative stereotyping 
A) It can create strong emotions and stress. 
B) It can destroy team cohesion. 
C) It can create future competition between members. 
D) It can hamper creativity . 
E) It can result in negative stereotyping

Question 6

All group conflict should be managed internally.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements about managing conflict is ?

Accepted Answer

A) Structured communication approaches are useful for dealing with conflicts caused by miscommunication. 
B) Negotiations using problem solving approaches are useful for conflicts about task issues. 
C) When the conflict is about emotional issues, an outside mediator is often needed. 
D) All group conflicts can be successfully resolved. 
E) All of the above are true. 
A) Structured communication approaches are useful for dealing with conflicts caused by miscommunication. 
B) Negotiations using problem solving approaches are useful for conflicts about task issues. 
C) When the conflict is about emotional issues, an outside mediator is often needed. 
D) All group conflicts can be successfully resolved. 
E) All of the above are true.

Question 8

What can teams do to prepare for conflicts?

Accepted Answer

Develop approaches for identif

Question 9

Which of the following is an unhealthy source of conflict?

Accepted Answer

A) Legitimate differences of opinion about the task. 
B) Differences in values and perspectives. 
C) Poorly run team meetings. 
D) Different expectations about the impact of decisions. 
E) All of the above are examples of unhealthy group conflict. 
A) Legitimate differences of opinion about the task. 
B) Differences in values and perspectives. 
C) Poorly run team meetings. 
D) Different expectations about the impact of decisions. 
E) All of the above are examples of unhealthy group conflict.

Question 10

It is possible to resolve a conflict so that all feel like winners.

Accepted Answer

A) True 
 B)False

Question 11

The approach to conflict resolution that tries to ignore issues or denies there is a problem is called:

Accepted Answer

A) Collaboration. 
B) Confrontation. 
C) Avoidance. 
D) Accommodation. 
E) Compromise. 
A) Collaboration. 
B) Confrontation. 
C) Avoidance. 
D) Accommodation. 
E) Compromise.

Question 12

Preemptive strategies to help avoid conflicts include:

Accepted Answer

A) Development of cooperation among members. 
B) Building of trust among members. 
C) Development of team contracts that identify how to handle difficult situations. 
D) All of the above. 
E) None of the above. 
A) Development of cooperation among members. 
B) Building of trust among members. 
C) Development of team contracts that identify how to handle difficult situations. 
D) All of the above. 
E) None of the above.

Question 13

The approach to conflict resolution that emphasizes both assertiveness (advocating one's position) and cooperativeness (concern for the other side's position) is called:

Accepted Answer

A) Collaboration. 
B) Confrontation. 
C) Avoidance. 
D) Accommodation. 
E) Compromise. 
A) Collaboration. 
B) Confrontation. 
C) Avoidance. 
D) Accommodation. 
E) Compromise.

Virtual teams face less conflict than face-to-face teams.

Which of the following is about conflict in work teams?

Which of the approaches to conflict resolution does NOT have the problem of creating winners and losers?

A group conflict is "healthy" when it is:

Which of the following is NOT a problem with group conflict?

All group conflict should be managed internally.

Which of the following statements about managing conflict is ?

What can teams do to prepare for conflicts?

Which of the following is an unhealthy source of conflict?

It is possible to resolve a conflict so that all feel like winners.

The approach to conflict resolution that tries to ignore issues or denies there is a problem is called:

Preemptive strategies to help avoid conflicts include:

The approach to conflict resolution that emphasizes both assertiveness (advocating one's position) and cooperativeness (concern for the other side's position) is called:

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Communication

Power and Social Influence

Decision Making

Leadership

Problem Solving

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters

Exam 7: Managing Conflict

Virtual teams face less conflict than face-to-face teams.

Which of the following is about conflict in work teams?

Which of the approaches to conflict resolution does NOT have the problem of creating winners and losers?

A group conflict is "healthy" when it is:

Which of the following is NOT a problem with group conflict?

All group conflict should be managed internally.

Which of the following statements about managing conflict is ?

What can teams do to prepare for conflicts?

Which of the following is an unhealthy source of conflict?

It is possible to resolve a conflict so that all feel like winners.

The approach to conflict resolution that tries to ignore issues or denies there is a problem is called:

Preemptive strategies to help avoid conflicts include:

The approach to conflict resolution that emphasizes both assertiveness (advocating one's position) and cooperativeness (concern for the other side's position) is called:

Understanding Teams

Defining Team Success

Team Beginnings

Understanding the Basic Team Processes

Cooperation and Competition

Communication

Power and Social Influence

Decision Making

Leadership

Problem Solving

Creativity

Diversity

Team and Organizational Culture

Virtual Teams

Evaluating and Rewarding Teams

Team Building and Team Training

Filters