Exam 4: Negotiation and the Management of Conflict

Toward the end of the project lifecycle,Thamhain et al say that conflict intensity is the greatest with respect to __________.

During project build-up,the project should move from a general concept to __________.

Before the goals of the shareholders can be aligned with the purpose of the project,the ____________ must be identified.

According to the authors; which of the entities below is NOT a party to the chartering process?

When dealing with conflict between parties,it is recommended that one __________ in order to avoid the conflict becoming interpersonal.

The general objective of a __________ solution to conflict is to find a solution such that no party can be made better off without making another party worse off by the same amount or more.

The most common method of identifying stakeholders is

__________ refers to unauthorized modifications to the project plan.In many cases,the projects get larger.

There are probably more opportunities for __________ in handling conflicts and negotiations than in any other aspect of project management.

A party to a conflict will usually be satisfied when the level of frustration has been __________.

Describe the multistep process for building partnered projects.

Describe the four points of principled negotiation described by Fisher and Ury.

__________ problems are comparatively rare during project phaseout because most have been solved or bypassed earlier.

__________ is a method of transforming contractual relationships into a cohesive,cooperative project team with a single set of goals and established procedures for resolving disputes in a timely and effective manner.

Describe the type of relations that generally exist between the organization carrying out the project and a subcontractor working on the project.

A useful tool for accessing the level of commitment needed from stakeholders is the ____________.

If a resource conflict arises between two high-priority projects,precedence is typically given to the project with the __________.

Identify the category of conflict that is NOT included in the categories used by Thamhain and Wilemon in their study of project conflict.

The __________ approach to negotiation aims to achieve a win-win result.

Personality conflicts during project phase-out are often caused by __________.