Exam 4: Negotiation and the Management of Conflict

A(n)__________ is simply a written agreement between the PM,senior management,and the functional managers who are committing resources and / or people to the project.

The need to manage interfaces and to correct incompatibilities is likely to create technical conflicts during the __________ phase of the project lifecycle.

The authors mention three situations where the highest level of negotiating skill is required by the project manager.Which of the following is NOT one of them?

Which of the following are not strategies people use to deal with conflict identified by Thomas and Kilmann?

The process through which two or more parties seek an acceptable rate of exchange for items they own or control is called __________.

__________ is the process which begins when one party perceives that the other has frustrated,or is about to frustrate,some concern of his.

During project formation,the organizational structure selected will have a major impact on the ways in which conflicts are handled.Lack of clarity about the relative power / influence / authority of the PM and the functional managers is a major component of all conflicts involving __________.

According to the authors,the nature of negotiation as it applies to project management is the realization that few of the conflicts arising in projects have to do with __________.

During project build-up,if the project is independent and standalone,the project manager seeks a commitment of __________ from the functional departments.