Question 1

Negotiating to a(n)__________ solution is the key to conflict resolution in project management.

Accepted Answer

A) win-lose 
B) win-win 
C) avoidance 
D) confrontation 
A) win-lose 
B) win-win 
C) avoidance 
D) confrontation A

Question 2

Which of the following is NOT one of the four points of principled negotiation?

Accepted Answer

A) Insist on using objective criteria. 
B) Focus on interest not positions. 
C) Invent options for mutual gain before trying to reach an agreement. 
D) Separate people from the problem. 
A) Insist on using objective criteria. 
B) Focus on interest not positions. 
C) Invent options for mutual gain before trying to reach an agreement. 
D) Separate people from the problem. C

Question 3

Identify the three fundamental categories of conflict that occur during a project's lifecycle.

Accepted Answer

Groups working on the project may have different goals and expectations.There is considerable uncertainty about who has the authority to make decisions.There are interpersonal conflicts between people who are parties-at-interest in the project.

Question 4

Most of the conflicts that involve the organization and outsiders have to do with __________.

Accepted Answer

A) interpersonal differences 
B) cultural differences and status differences 
C) technical differences 
D) property rights and contractual obligations 
A) interpersonal differences 
B) cultural differences and status differences 
C) technical differences 
D) property rights and contractual obligations

Question 5

There are several words that are synonyms for negotiate.Which of the following is NOT quoted by the authors?

Accepted Answer

A) arbitrate 
B) bicker 
C) conciliate 
D) haggle 
A) arbitrate 
B) bicker 
C) conciliate 
D) haggle

Question 6

Conflicts within the organization typically differ from conflicts with outsiders in one important way.As far as the organization is concerned,these conflicts are __________.

Accepted Answer

A) conflicts between opponents 
B) conflicts between allies 
C) conflicts between microcultures 
D) conflicts between subcultures 
A) conflicts between opponents 
B) conflicts between allies 
C) conflicts between microcultures 
D) conflicts between subcultures

Question 7

Which one of the following choices was NOT identified by the authors as one of the reasons why organizations enter into partnership arrangements with each other?

Accepted Answer

A) avoidance of litigation 
B) diversification of technical risk 
C) reducing internal conflict 
D) avoidance of capital investment 
A) avoidance of litigation 
B) diversification of technical risk 
C) reducing internal conflict 
D) avoidance of capital investment

Question 8

Identify three basic causes for change in projects.

Accepted Answer

Some changes result because planners err

Question 9

After identifying the stakeholders,a _________should be created to maintain key information about them including contact information,their requirements and expectations,what stage in the project they have the most interest in,and so on.

Accepted Answer

A) stakeholder register 
B) stakeholder plan 
C) project plan 
D) request for proposal 
A) stakeholder register 
B) stakeholder plan 
C) project plan 
D) request for proposal

Question 10

__________ refers to communications across lines of equivalent authority.

Accepted Answer

A) Lateral relations 
B) Interfacing 
C) Peering 
D) Logical relations 
A) Lateral relations 
B) Interfacing 
C) Peering 
D) Logical relations

Question 11

One requirement for the conflict / resolution methods described is that they must allow the conflict to be settled without __________ to the project's objectives.

Accepted Answer

A) an increase 
B) resolution 
C) significance 
D) irreparable harm 
A) an increase 
B) resolution 
C) significance 
D) irreparable harm

Question 12

The total level of conflict in the project lifecycle is highest during the __________ stage.

Accepted Answer

A) closing 
B) main program 
C) project build-up 
D) project formation 
A) closing 
B) main program 
C) project build-up 
D) project formation

Question 13

Partnering is an attempt to __________ the risk associated with sub-contracting.

Accepted Answer

A) mitigate 
B) increase 
C) absorb 
D) allow 
A) mitigate 
B) increase 
C) absorb 
D) allow

Question 14

The __________ approach to negotiation states immediate wants on the assumption that the environment is static.

Accepted Answer

A) Principled 
B) Positional 
C) Stakeholder 
D) Pareto 
A) Principled 
B) Positional 
C) Stakeholder 
D) Pareto

Question 15

The boundaries between departments or functions represent __________.

Accepted Answer

A) interfaces 
B) challenges 
C) Pareto locations 
D) risk mitigation 
A) interfaces 
B) challenges 
C) Pareto locations 
D) risk mitigation

Question 16

During the main program phases of the project lifecycle,Thamhain et al say that conflict intensity is the greatest with respect to __________.

Accepted Answer

A) cost 
B) schedules 
C) scope 
D) quality 
A) cost 
B) schedules 
C) scope 
D) quality

Question 17

According to the authors,the favored technique for resolving conflict is __________.

Accepted Answer

A) negotiation 
B) mitigation 
C) avoidance 
D) collaboration 
A) negotiation 
B) mitigation 
C) avoidance 
D) collaboration

Question 18

Which of the following is NOT included in the authors' four part agreement for partnering?

Accepted Answer

A) continuous senior management support 
B) a method for resolution of problems and disagreements 
C) joint evaluation of the project's progress 
D) a set of team building exercises 
A) continuous senior management support 
B) a method for resolution of problems and disagreements 
C) joint evaluation of the project's progress 
D) a set of team building exercises

Question 19

During project build-up,if the project is functionally tied down,the project manager seeks a commitment of __________ from the functional departments.

Accepted Answer

A) work 
B) materials 
C) people 
D) budgets 
A) work 
B) materials 
C) people 
D) budgets

Question 20

During the early program phases of the project lifecycle,Thamhain et al say that conflict intensity is the greatest with respect to __________.

Accepted Answer

A) cost 
B) human resource management 
C) time 
D) priorities 
A) cost 
B) human resource management 
C) time 
D) priorities

Negotiating to a(n)__________ solution is the key to conflict resolution in project management.

Which of the following is NOT one of the four points of principled negotiation?

Identify the three fundamental categories of conflict that occur during a project's lifecycle.

Most of the conflicts that involve the organization and outsiders have to do with __________.

There are several words that are synonyms for negotiate.Which of the following is NOT quoted by the authors?

Conflicts within the organization typically differ from conflicts with outsiders in one important way.As far as the organization is concerned,these conflicts are __________.

Which one of the following choices was NOT identified by the authors as one of the reasons why organizations enter into partnership arrangements with each other?

Identify three basic causes for change in projects.

After identifying the stakeholders,a _________should be created to maintain key information about them including contact information,their requirements and expectations,what stage in the project they have the most interest in,and so on.

__________ refers to communications across lines of equivalent authority.

One requirement for the conflict / resolution methods described is that they must allow the conflict to be settled without __________ to the project's objectives.

The total level of conflict in the project lifecycle is highest during the __________ stage.

Partnering is an attempt to __________ the risk associated with sub-contracting.

The __________ approach to negotiation states immediate wants on the assumption that the environment is static.

The boundaries between departments or functions represent __________.

During the main program phases of the project lifecycle,Thamhain et al say that conflict intensity is the greatest with respect to __________.

According to the authors,the favored technique for resolving conflict is __________.

Which of the following is NOT included in the authors' four part agreement for partnering?

During project build-up,if the project is functionally tied down,the project manager seeks a commitment of __________ from the functional departments.

During the early program phases of the project lifecycle,Thamhain et al say that conflict intensity is the greatest with respect to __________.

Projects in Contemporary Organizations

Strategic Management and Project Selection

The Project Manager

The Project in the Organizational Structure

Project Activity Planning

Budgeting and Cost Estimation

Scheduling

Resource Allocation

Monitoring and Information Systems

Project Control

Project Auditing

Project Termination

Filters

Exam 4: Negotiation and the Management of Conflict

Negotiating to a(n)__________ solution is the key to conflict resolution in project management.

Which of the following is NOT one of the four points of principled negotiation?

Identify the three fundamental categories of conflict that occur during a project's lifecycle.

Most of the conflicts that involve the organization and outsiders have to do with __________.

There are several words that are synonyms for negotiate.Which of the following is NOT quoted by the authors?

Conflicts within the organization typically differ from conflicts with outsiders in one important way.As far as the organization is concerned,these conflicts are __________.

Which one of the following choices was NOT identified by the authors as one of the reasons why organizations enter into partnership arrangements with each other?

Identify three basic causes for change in projects.

After identifying the stakeholders,a _________should be created to maintain key information about them including contact information,their requirements and expectations,what stage in the project they have the most interest in,and so on.

__________ refers to communications across lines of equivalent authority.

One requirement for the conflict / resolution methods described is that they must allow the conflict to be settled without __________ to the project's objectives.

The total level of conflict in the project lifecycle is highest during the __________ stage.

Partnering is an attempt to __________ the risk associated with sub-contracting.

The __________ approach to negotiation states immediate wants on the assumption that the environment is static.

The boundaries between departments or functions represent __________.

During the main program phases of the project lifecycle,Thamhain et al say that conflict intensity is the greatest with respect to __________.

According to the authors,the favored technique for resolving conflict is __________.

Which of the following is NOT included in the authors' four part agreement for partnering?

During project build-up,if the project is functionally tied down,the project manager seeks a commitment of __________ from the functional departments.

During the early program phases of the project lifecycle,Thamhain et al say that conflict intensity is the greatest with respect to __________.

Projects in Contemporary Organizations

Strategic Management and Project Selection

The Project Manager

The Project in the Organizational Structure

Project Activity Planning

Budgeting and Cost Estimation

Scheduling

Resource Allocation

Monitoring and Information Systems

Project Control

Project Auditing

Project Termination

Filters