Question 1

How does "minority influence" benefit a team?

Accepted Answer

A) Statistical minorities simulate greater thought about issues. 
B) Statistical minorities increase convergent thinking skills in a team. 
C) Statistical minorities are effective in decreasing divergent thinking in a team. 
D) Statistical minorities who are not harassed by the majority are more likely to be perceived as courageous. 
A) Statistical minorities simulate greater thought about issues. 
B) Statistical minorities increase convergent thinking skills in a team. 
C) Statistical minorities are effective in decreasing divergent thinking in a team. 
D) Statistical minorities who are not harassed by the majority are more likely to be perceived as courageous. A

Question 2

When people change their attitudes as a result of direct influence or pressure,this is referred to as:

Accepted Answer

A) the sleeper effect. 
B) team power. 
C) conversion. 
D) compliance. 
A) the sleeper effect. 
B) team power. 
C) conversion. 
D) compliance. D

Question 3

The three most popular norms of fairness are: equality,also known as ________; equity,also known as ________; and needs also known as ________.

Accepted Answer

A) contribution-based justice; blind-justice; welfare-based justice 
B) blind justice; contribution-based justice; welfare-based justice 
C) welfare-based justice; contribution-based justice; blind justice 
D) blind justice; welfare-based justice; contribution-based justice 
A) contribution-based justice; blind-justice; welfare-based justice 
B) blind justice; contribution-based justice; welfare-based justice 
C) welfare-based justice; contribution-based justice; blind justice 
D) blind justice; welfare-based justice; contribution-based justice B

Question 4

Task conflict is best described as:

Accepted Answer

A) tasks and the work to be done. 
B) procedures,processes,and how the work should be done. 
C) personalities,often involving anger and ego clashes. 
D) ideology,philosophy,and fundamental belief systems. 
A) tasks and the work to be done. 
B) procedures,processes,and how the work should be done. 
C) personalities,often involving anger and ego clashes. 
D) ideology,philosophy,and fundamental belief systems.

Question 5

Team members high in motivation to acquire relationship-threatening information,or "MARTI":

Accepted Answer

A) make more sinister attributions about their coworkers' behaviors and intentions. 
B) are more likely to include prospective group members in joining their group. 
C) plan to accept newcomers to their group. 
D) have lower levels of relationship conflict. 
A) make more sinister attributions about their coworkers' behaviors and intentions. 
B) are more likely to include prospective group members in joining their group. 
C) plan to accept newcomers to their group. 
D) have lower levels of relationship conflict.

Question 6

The Conflict Choices model (Exhibit 8-6 in the text)represents an application of the ELVN model of conflict in business teams.In the Conflict Choices model,people's behavior in conflict is depicted in terms of two key dimensions: active versus passive behavior and constructive versus destructive action.When people are passive and destructive,they engage in ________; when people tolerate another person's bad behaviors in the hope that the situation will resolve itself,the conflict choice is passive and constructive and is best termed ________.

Accepted Answer

A) attack; engagement 
B) avoidance; rationalization 
C) avoidance; attack 
D) rationalization; engagement 
A) attack; engagement 
B) avoidance; rationalization 
C) avoidance; attack 
D) rationalization; engagement

Question 7

According to Wageman and Donnenfeld's conflict intervention model,which of the four guiding principles for enhancing teams has the largest effects?

Accepted Answer

A) Task process coaching 
B) Team (re)Design 
C) Conflict process coaching 
D) Changing the individual 
A) Task process coaching 
B) Team (re)Design 
C) Conflict process coaching 
D) Changing the individual

Question 8

Regarding power and conflict in teams,the term "team power" refers to:

Accepted Answer

A) the disagreements that team members have about how to approach a task and who on the team should do what. 
B) the extent to which there is agreement or lack thereof,in terms of whether team members perceive conflict. 
C) the tendency for group discussion to intensify group opinion. 
D) the control of resources that enables a team to influence others in the organization. 
A) the disagreements that team members have about how to approach a task and who on the team should do what. 
B) the extent to which there is agreement or lack thereof,in terms of whether team members perceive conflict. 
C) the tendency for group discussion to intensify group opinion. 
D) the control of resources that enables a team to influence others in the organization.

Question 9

People who persist in the face of hardships and ridicule are viewed as particularly sincere,confident,and courageous,given that they are willing to risk social censure.The reason why harassed minorities are viewed in this positive way is known as the:

Accepted Answer

A) sleeper effect. 
B) indirect influence. 
C) courage hypothesis. 
D) norms of fairness. 
A) sleeper effect. 
B) indirect influence. 
C) courage hypothesis. 
D) norms of fairness.

Question 10

According to the "Managerial Grid," concern for self and concern for the other person determines the conflict approach one uses.High concern for the self,coupled with high concern for the other party,would lead to:

Accepted Answer

A) collaboration. 
B) competition. 
C) avoidance. 
D) compromise. 
A) collaboration. 
B) competition. 
C) avoidance. 
D) compromise.

Question 11

In regard to the different methods that teams can take to approach conflict,what would be a good example of a collaborative,interest-based response?

Accepted Answer

A) "Larry,I've sensed that this is of great concern.While I'm not sure anything can change,we welcome your own views on this proposal.I think it is important that we all have a chance to understand your point of view." 
B) "Look,Larry,you agreed to cover that part of the project when we first took on the challenge four years ago.As a matter of fact,I believe that I have an e-mail from you indicating you would agree to do that part of the work." 
C) "I think you are completely out of line,Larry.I don't think that discussing unrealistic and selfish goals is a good use of our team time.I am ready to hear your solutions,but only on the condition that you start working with us as a team." 
D) "Larry,due to issues this conflict has caused,we're going to have to let you go." 
A) "Larry,I've sensed that this is of great concern.While I'm not sure anything can change,we welcome your own views on this proposal.I think it is important that we all have a chance to understand your point of view." 
B) "Look,Larry,you agreed to cover that part of the project when we first took on the challenge four years ago.As a matter of fact,I believe that I have an e-mail from you indicating you would agree to do that part of the work." 
C) "I think you are completely out of line,Larry.I don't think that discussing unrealistic and selfish goals is a good use of our team time.I am ready to hear your solutions,but only on the condition that you start working with us as a team." 
D) "Larry,due to issues this conflict has caused,we're going to have to let you go."

Question 12

Which of the following statements is TRUE about minorities in teams?

Accepted Answer

A) When minorities in a group express a differing opinion,the minority's opinion distracts the group in a negative way. 
B) Groups who have been exposed to the minority dissenting opinion search for less information on an issue. 
C) People exposed to minority opinions experience a decrease in their level of integrative thought. 
D) When minorities in a group express a differing opinion,the general level of cognitive activity in the group increases,and group members engage in more message scrutiny. 
A) When minorities in a group express a differing opinion,the minority's opinion distracts the group in a negative way. 
B) Groups who have been exposed to the minority dissenting opinion search for less information on an issue. 
C) People exposed to minority opinions experience a decrease in their level of integrative thought. 
D) When minorities in a group express a differing opinion,the general level of cognitive activity in the group increases,and group members engage in more message scrutiny.

Question 13

Wageman and Donnenfeld distinguish four kinds of interventions that team leaders and managers can use to improve the quality of conflict resolution processes.One of these interventions,task process coaching means:

Accepted Answer

A) a type of coaching that helps the team perform better via changes in effort,strategy,and talent,including developing team member skills or improving the team's communication system. 
B) the involvement of very specific,structural changes to a group,which might include how the team's goal is defined,who is on the team,and nature and amount of resources allocated to the team,team rewards,and norms of conduct. 
C) the direct intervention in a team to improve the quality of conflict the team is experiencing,including trust-building exercises,structured debates and appointing a devil's advocate. 
D) individual-level training with the goal of making specific team members more tolerant,thoughtful,and capable when they disagree with others. 
A) a type of coaching that helps the team perform better via changes in effort,strategy,and talent,including developing team member skills or improving the team's communication system. 
B) the involvement of very specific,structural changes to a group,which might include how the team's goal is defined,who is on the team,and nature and amount of resources allocated to the team,team rewards,and norms of conduct. 
C) the direct intervention in a team to improve the quality of conflict the team is experiencing,including trust-building exercises,structured debates and appointing a devil's advocate. 
D) individual-level training with the goal of making specific team members more tolerant,thoughtful,and capable when they disagree with others.

Question 14

Members of teams who regard their organization to be market-focused tend to gather information about ________.Conversely,employees who regard their organization as bureaucratic tend to be most interested in gathering information on ________.

Accepted Answer

A) how they are treated by authority figures; reward allocation 
B) reward allocation; how they are treated by authority figures 
C) delegation of duties; who gets credit for success 
D) who gets credit for success; delegation of duties 
A) how they are treated by authority figures; reward allocation 
B) reward allocation; how they are treated by authority figures 
C) delegation of duties; who gets credit for success 
D) who gets credit for success; delegation of duties

Question 15

Using the managerial grid model,low concern for the self,coupled with high concern for the other party,would lead to:

Accepted Answer

A) collaboration. 
B) competition. 
C) compromise. 
D) accommodation. 
A) collaboration. 
B) competition. 
C) compromise. 
D) accommodation.

Question 16

With regard to conflict in different cultures,which of the following is NOT true?

Accepted Answer

A) Language barriers in multicultural teams increase the likelihood of relationship conflict. 
B) Americans and East Asians believe in addressing task conflict proactively. 
C) East Asians are more likely than Americans to join a talented group that is known to have high-relationship conflict. 
D) Americans are more likely than East Asians to join a talented group that is known to have high-relationship conflict. 
A) Language barriers in multicultural teams increase the likelihood of relationship conflict. 
B) Americans and East Asians believe in addressing task conflict proactively. 
C) East Asians are more likely than Americans to join a talented group that is known to have high-relationship conflict. 
D) Americans are more likely than East Asians to join a talented group that is known to have high-relationship conflict.

Question 17

In groups containing members with different power or status levels,those with low-power/status want the equality method used when dividing resources,whereas those team members with high-power/status prefer to use the equity method for dividing resources.

Accepted Answer

A) True 
 B)False

Question 18

An example of a rights-based argument is ________; an example of a power-based approach is ________.

Accepted Answer

A) arguing about the terms of a contract; making a threat 
B) making a threat; arguing the terms of a contract 
C) focusing on interests; making a threat 
D) arguing about the terms of a contract; arguing about precedent 
A) arguing about the terms of a contract; making a threat 
B) making a threat; arguing the terms of a contract 
C) focusing on interests; making a threat 
D) arguing about the terms of a contract; arguing about precedent

Question 19

Greater amounts of relationship conflict in a team are associated with lower levels of ________,and negatively associated with ________.

Accepted Answer

A) social loafing; team power 
B) performance; team effectiveness 
C) education; cognitive functioning 
D) compliance; financial stability 
A) social loafing; team power 
B) performance; team effectiveness 
C) education; cognitive functioning 
D) compliance; financial stability

Question 20

Which of the following is the best example of a task-content conflict?

Accepted Answer

A) Lori and Ted spend 20 minutes arguing over who will ship boxes to an event location. 
B) Bob and Margie have a difficult time agreeing on how to allocate the scope of work to their different team members. 
C) Amanda and Tammy disagree on the sequence of steps to complete a task. 
D) Heather and Phyllis disagree about what the ultimate goal of their task-force should be. 
A) Lori and Ted spend 20 minutes arguing over who will ship boxes to an event location. 
B) Bob and Margie have a difficult time agreeing on how to allocate the scope of work to their different team members. 
C) Amanda and Tammy disagree on the sequence of steps to complete a task. 
D) Heather and Phyllis disagree about what the ultimate goal of their task-force should be.

How does "minority influence" benefit a team?

When people change their attitudes as a result of direct influence or pressure,this is referred to as:

The three most popular norms of fairness are: equality,also known as ; equity,also known as ; and needs also known as .

Task conflict is best described as:

Team members high in motivation to acquire relationship-threatening information,or "MARTI":

According to Wageman and Donnenfeld's conflict intervention model,which of the four guiding principles for enhancing teams has the largest effects?

Regarding power and conflict in teams,the term "team power" refers to:

People who persist in the face of hardships and ridicule are viewed as particularly sincere,confident,and courageous,given that they are willing to risk social censure.The reason why harassed minorities are viewed in this positive way is known as the:

According to the "Managerial Grid," concern for self and concern for the other person determines the conflict approach one uses.High concern for the self,coupled with high concern for the other party,would lead to:

In regard to the different methods that teams can take to approach conflict,what would be a good example of a collaborative,interest-based response?

Which of the following statements is TRUE about minorities in teams?

Wageman and Donnenfeld distinguish four kinds of interventions that team leaders and managers can use to improve the quality of conflict resolution processes.One of these interventions,task process coaching means:

Members of teams who regard their organization to be market-focused tend to gather information about .Conversely,employees who regard their organization as bureaucratic tend to be most interested in gathering information on .

Using the managerial grid model,low concern for the self,coupled with high concern for the other party,would lead to:

With regard to conflict in different cultures,which of the following is NOT true?

In groups containing members with different power or status levels,those with low-power/status want the equality method used when dividing resources,whereas those team members with high-power/status prefer to use the equity method for dividing resources.

An example of a rights-based argument is ; an example of a power-based approach is .

Greater amounts of relationship conflict in a team are associated with lower levels of ,and negatively associated with .

Which of the following is the best example of a task-content conflict?

Making the Team: a Guide for Managers

Designing the Team

Leading Teams

Team Cohesion and Trust

Performance and Productivity

Team Communication and Collective Intelligence

Team Decision Making: Pitfalls and Solutions

Creativity and Innovation in Teams

Subgroups and Multi-Teams

Team Networking and Social Capital

Virtual Teamwork

Multicultural Teams

Filters

Exam 8: Managing Team Conflict

How does "minority influence" benefit a team?

When people change their attitudes as a result of direct influence or pressure,this is referred to as:

The three most popular norms of fairness are: equality,also known as ________; equity,also known as ________; and needs also known as ________.

Task conflict is best described as:

Team members high in motivation to acquire relationship-threatening information,or "MARTI":

According to Wageman and Donnenfeld's conflict intervention model,which of the four guiding principles for enhancing teams has the largest effects?

Regarding power and conflict in teams,the term "team power" refers to:

People who persist in the face of hardships and ridicule are viewed as particularly sincere,confident,and courageous,given that they are willing to risk social censure.The reason why harassed minorities are viewed in this positive way is known as the:

According to the "Managerial Grid," concern for self and concern for the other person determines the conflict approach one uses.High concern for the self,coupled with high concern for the other party,would lead to:

In regard to the different methods that teams can take to approach conflict,what would be a good example of a collaborative,interest-based response?

Which of the following statements is TRUE about minorities in teams?

Wageman and Donnenfeld distinguish four kinds of interventions that team leaders and managers can use to improve the quality of conflict resolution processes.One of these interventions,task process coaching means:

Members of teams who regard their organization to be market-focused tend to gather information about ________.Conversely,employees who regard their organization as bureaucratic tend to be most interested in gathering information on ________.

Using the managerial grid model,low concern for the self,coupled with high concern for the other party,would lead to:

With regard to conflict in different cultures,which of the following is NOT true?

In groups containing members with different power or status levels,those with low-power/status want the equality method used when dividing resources,whereas those team members with high-power/status prefer to use the equity method for dividing resources.

An example of a rights-based argument is ________; an example of a power-based approach is ________.

Greater amounts of relationship conflict in a team are associated with lower levels of ________,and negatively associated with ________.

Which of the following is the best example of a task-content conflict?

Making the Team: a Guide for Managers

Designing the Team

Leading Teams

Team Cohesion and Trust

Performance and Productivity

Team Communication and Collective Intelligence

Team Decision Making: Pitfalls and Solutions

Creativity and Innovation in Teams

Subgroups and Multi-Teams

Team Networking and Social Capital

Virtual Teamwork

Multicultural Teams

Filters

The three most popular norms of fairness are: equality,also known as ; equity,also known as ; and needs also known as .

Members of teams who regard their organization to be market-focused tend to gather information about .Conversely,employees who regard their organization as bureaucratic tend to be most interested in gathering information on .

An example of a rights-based argument is ; an example of a power-based approach is .

Greater amounts of relationship conflict in a team are associated with lower levels of ,and negatively associated with .