Exam 11: Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Guido believes that he should treat others as they treat him. His belief mirrors the idea of:

Being tolerant to temporary inconveniences without complaining is an example of:

Doing a favor for someone is an example of:

Speaking favorably about the organization to outsiders is an example of:

Why do employees steal? How can managers reduce employee theft?

Name the major causes of organizational conflict.

Table 11.3 The employees are in a contract negotiation with your company and you represent management. You are concerned with maximizing the results for both sides, while the union is focused on getting the best wages and working conditions possible, regardless of the cost to you. During a coffee break the union negotiator tells you he understands where you are coming from but there's only so much money to go around, and his people want as much as possible. Back at the table, you ask the union negotiator if he would put the retirement plan and health care plan on the table as well so you could make an offer to increase their wages. He refuses. Three months go by with no progress. You suggest arbitration by a third party. The union agrees only if both sides must accept what the arbitrator offers. You agree. -Refer to Table 11.3. You agreed to:

Table 11.1 Students from an organizational behavior class are studying group conflict and cooperation by observing the work of academic committees on their campus. They notice that some faculty seem to go out of their way to do things for their committee and committee members, yet have no hope of any type of return for these actions. Some student members of committees are doing more than is expected of them, even though they don't have to, and they frankly don't expect an return for their actions. These students have found that the committees treat them as peers, the faculty treat them fairly, and that they actually have a voice in the processes. -Refer to Table 11.1. The behavior of some of the faculty is an example of:

When employees hold positive attitudes toward their organizations they are more likely to engage in:

All of the following are characteristics of constructive criticism EXCEPT:

Not spending time at work on personal calls is an example of which form of organizational citizenship behavior?

Denny isolates Barry at work. Regarding his behavior toward Barry, Denny is a ________.

George and Jean have vastly different opinions. Their difference of opinion is an example of:

A ________ is a workplace bully who denies his or her victims the resources they need to work.

________ is an organizational behavior where the employee makes do without complaining or finding fault with the organization.

Research has shown that organizational managers spend as much as ________ of their time dealing with conflict on the job and its impact.

A Vindictive Gatekeeper makes loud, angry outbursts and throws tantrums.

An employee of a company is badly hurt in an accident. When his disability insurance runs out, a fellow employee anonymously gives him enough money to live for six more months until he's able to return to work. The giver does not expect to be identified or repaid. This is an example of:

George believes that the increased allocations should be spent on healthcare benefits; on the other hand, Jean thinks these allocations should be spent on increased vacation benefits. Their difference of opinion is an example of:

When someone seeks to maximize their own gains, even if it is at the expense of others, they are: