Exam 11: Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Traditionally, one would describe the relationships across organizations as:

The time frame of a typical transactional contract is ________.

Define whistle blowing.

The most obvious organization-based cause of conflict is ________.

Security cameras are an effective way of reducing employee theft.

Failing to return phone calls or respond to memos are examples of:

Whistleblowing is an example of constructive organizational deviance.

Pro-social behavior in organizations is when an individual takes action that exceeds the formal requirements of the job.

When whistleblowing, it is important to go to an outside source with your problem rather than your manager, who will simply try to cover up the problem.

Jack offers ideas to improve the way the XYZ Company operates. This is an example of:

Table 11.2 A team of business students is working on a semester-long class project. The nature of the project is additive, each team member must have information from several other team members in order to complete his/her portion of the project. In a group meeting, Joe tells Amanda that if she will proofread his part of the paper, he'll set up the spreadsheet formulas for her calculations. Amanda tells him no thanks. She's not really concerned about the quality of his section of the project and she'd just as soon work on her own. She thinks she can do a much better job than Joe setting up the spreadsheet. Another member of the team, Celine, wants everyone to have the same outcome from this project. She cautions those with weak work to improve it and asks the stars to tone down their work a bit so as to not embarrass the weaker members of the team. Paul wants to maximize the outcome of this project for everyone. He wants everyone to experience complete satisfaction with the process, the project, and their final grade. The reality is that the team will receive two grades. There will be a team grade and then each individual will receive a separate grade on his/her section. The grades are weighted 40/60. -Refer to Table 11.2. Amanda appears to have a/an ________ personal orientation toward cooperation.

Thomas has worked under the same supervisor for 35 years and considers her a good friend. His relationship with his supervisor is based on a(n)

When an organization offers a Hawaiian vacation for everyone in the company if every work unit lowers its costs by 15% for the year, the company is using ________ to foster cooperation.

Cooperation across organizations is being fostered by:

Conflict does sometimes yield positive benefits, such as:

John helps you on your work today, so you help him tomorrow. This action reflects the operation of which of the following principles?

What are social dilemmas and mixed motives?

Which one of the following actions is an example of whistle-blowing?

For bargaining to be successful, it is recommended that parties narrow the scope of issues considered.

Rick knows and understands Chuck so well that he is willing to allow Chuck to act on his behalf. Rick is demonstrating ________.