Exam 11: Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Iris intimidates her subordinates by throwing objects. She can best be described as a ________.

Belittling others' opinions and spreading malicious rumors are examples of:

Making an effort to read memos and keep up with new information is an example of:

Two employees have different personalities and clash all the time. The frustration that results is an example of:

All of the following are examples of win-win solutions EXCEPT:

George believes that Jean is trying to hurt him. This is an example of what cause of conflict?

George hates Jean because she got his promotion; now he wants to get even. This is an example of what cause of conflict?

Bullying in which managers throw objects at subordinates is known as "constant critic."

Provide tips for negotiating a win-win solution.

Table 11.2 A team of business students is working on a semester-long class project. The nature of the project is additive, each team member must have information from several other team members in order to complete his/her portion of the project. In a group meeting, Joe tells Amanda that if she will proofread his part of the paper, he'll set up the spreadsheet formulas for her calculations. Amanda tells him no thanks. She's not really concerned about the quality of his section of the project and she'd just as soon work on her own. She thinks she can do a much better job than Joe setting up the spreadsheet. Another member of the team, Celine, wants everyone to have the same outcome from this project. She cautions those with weak work to improve it and asks the stars to tone down their work a bit so as to not embarrass the weaker members of the team. Paul wants to maximize the outcome of this project for everyone. He wants everyone to experience complete satisfaction with the process, the project, and their final grade. The reality is that the team will receive two grades. There will be a team grade and then each individual will receive a separate grade on his/her section. The grades are weighted 40/60. -Refer to Table 11.2. Paul's personal orientation toward cooperation is:

Mediation and arbitration are two popular forms of:

Bringing in food to share with others is an example of:

Calculus-based trust is characteristic of the type of relationship in which people develop transactional contracts.

________ is the process in which a neutral party works together with two or more parties to reach a settlement to their conflict.

If Bill forms a study group for the management class, then he and his friends will get better grades. But if they do too well, or if others form study groups, it will skew the grade curve and will lower everyone's grade. This is an example of:

The tendency to respond to situations in an angry way is an example of:

Calculus-based trust

What can organizations do to reduce workplace aggression by managers?

If two programmers pool their efforts to help meet an important deadline, their action reflects:

According to one study, ________ percent of workers surveyed by the Society of Financial Service Professionals reported playing computer games while at work.