Exam 11: Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

________ is the tendency for people to help others on the job, even when they will not benefit personally from assisting them.

Only about 800 people are murdered at work each year in the U.S., and most of these crimes are committed by outsiders, such as customers.

If an individual is primarily concerned with maximizing joint outcomes, his/her personal orientation toward cooperation is most likely to be:

Generally speaking, when an employee engages in whistleblowing, he/she:

________ is the most common strategy for resolving organizational conflicts by having all sides make offers, counteroffers, and concessions in an attempt to find a mutually acceptable agreement.

Dan won't give in to John's request for a new office computer. He claims that it is a budgetary issue, but in reality, it is about Dan's anger at John for his comments at a meeting. The win-win solution in this case can be best accomplished by:

Organizational citizenship behaviors are ________.

While there are many reasons for cooperation not developing, the primary reason is that:

Conflict within organizations usually has minimal negative effect and generally results in stimulating cohesion and communication.

Almost all the workers surveyed by the Society of Financial Service Professionals reported playing computer games while at work.

Conflict may have a number of positive effects such as motivating people on the various sides of an issue to understand the others' position more completely.

Which of the following is an example of destructive organizational deviance?

In understanding the social motives involved in employee theft, sometimes employees steal because:

A person's belief about what is expected of another in a relationship is referred to as a(n)