Exam 11: Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Table 11.3 The employees are in a contract negotiation with your company and you represent management. You are concerned with maximizing the results for both sides, while the union is focused on getting the best wages and working conditions possible, regardless of the cost to you. During a coffee break the union negotiator tells you he understands where you are coming from but there's only so much money to go around, and his people want as much as possible. Back at the table, you ask the union negotiator if he would put the retirement plan and health care plan on the table as well so you could make an offer to increase their wages. He refuses. Three months go by with no progress. You suggest arbitration by a third party. The union agrees only if both sides must accept what the arbitrator offers. You agree. -Refer to Table 11.3. You have a/an ________ orientation to the bargaining process.

What is organizational citizenship?

Identify the four personal orientations toward cooperation.

A transactional contract is a legal contract that defines the economic relationship between two parties.

Destructive criticism is marked by:

Arnie always expresses his loyalty toward the XYZ Company. This is an example of:

Treating people fairly can go a long way toward reducing employee theft caused by feelings of resentment.

What is alternative dispute resolution?

The most important factor shaping organizational citizenship behavior is employees' expectation of fair treatment.

According to the perspective of your text, taking office supplies home for personal use constitutes theft.

Describe the four characteristics of individuals who are inclined to behave aggressively.

Employees who use their company's computers for personal matters are engaging in ________.

The belief that getting even is justifiable is an example of:

Physical assault or destruction of property are examples of:

Suppose you are busy working on a special report for your boss, and the deadline is fast approaching. You ask your associate, Bill, who is not involved in the project, to help you get the job done, and he agrees to, although the project has nothing to do with his department or his work. Bill's behavior is an example of

Assisting a co-worker with a personal problem is an example of:

One disadvantage of alternative dispute resolution is the amount of time it takes to reach an agreement.

Which of the following is true regarding workplace bullying?

Table 11.1 Students from an organizational behavior class are studying group conflict and cooperation by observing the work of academic committees on their campus. They notice that some faculty seem to go out of their way to do things for their committee and committee members, yet have no hope of any type of return for these actions. Some student members of committees are doing more than is expected of them, even though they don't have to, and they frankly don't expect an return for their actions. These students have found that the committees treat them as peers, the faculty treat them fairly, and that they actually have a voice in the processes. -Refer to Table 11.1. The key element in the students' demonstrated behavior is:

What are the consequences of organizational conflict?