Exam 18: Implementing and Controlling Marketing Plans: Evolution and Revolution

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Which of the following would be the BEST reason to use the "full-cost approach" when comparing the performance of several product managers?

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Regarding marketing cost analysis,

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The "80/20 rule" describes the relationship that 80 percent of an organization's business often comes from only 20 percent of its products or customers.

(True/False)
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General summaries of overall marketing cost data

(Multiple Choice)
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A _____ is a number like a baseball batting average that shows the relation of one value to another.

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A sales manager has just discovered that one of his sales reps has sales about 20 percent below his quota. The sales manager should conclude:

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The contribution-margin and the full-cost approaches to marketing cost analysis are different, but they should lead to the same action implications.

(True/False)
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Regarding the choice between the "full-cost approach" and the "contribution margin approach" to marketing cost analysis:

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The contribution-margin approach ignores some costs to simplify comparing among specific alternatives

(True/False)
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The accounting department should do a marketing audit since they have access to the data.

(True/False)
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_________ are the two basic approaches to handling marketing cost allocation problems.

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In a marketing audit, the auditor evaluates the plans being implemented, but not the quality of the effort.

(True/False)
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Which of the following statements is NOT TRUE?

(Multiple Choice)
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The best way to break down and analyze sales data is:

(Multiple Choice)
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A marketing audit is:

(Multiple Choice)
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If Salesperson A has a performance index of 80 and Salesperson B has a performance index of 120:

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Charter Communications uses the order-call ratio to measure the performance of its salespeople. If, in the past year, a salesperson made $13 million in sales, called on 4,312 potential business customers (either by phone or in person), and got 1,216 orders, what was this sales rep's order-call ratio (to the nearest whole number percent)?

(Multiple Choice)
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Marketing sales analysis:

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According to the _____, much good information is hidden in summary data.

(Multiple Choice)
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The basic objectives of implementation are to do things:

(Multiple Choice)
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