Question 1

Which nonverbal action(s)would be consistent with an assertive style of communication? Select all that apply.

Accepted Answer

A) Relaxed posture 
B) Established eye contact 
C) Hands placed on hips 
D) Distant,soft voice 
E) Mask-like facial expression 
A) Relaxed posture 
B) Established eye contact 
C) Hands placed on hips 
D) Distant,soft voice 
E) Mask-like facial expression A,B

Question 2

The charge nurse informs a staff nurse that it is her turn to float to another unit.Which response by the staff nurse is aggressive?

Accepted Answer

A) "I had such a bad experience last time.Please send another nurse instead of me." 
B) "I will miss working with you today,but I understand that it is my turn to float." 
C) "I will not survive on the other unit.The staff are always too busy to help me." 
D) "I will float,but you'll be sorry.You cannot handle emergencies without me." 
A) "I had such a bad experience last time.Please send another nurse instead of me." 
B) "I will miss working with you today,but I understand that it is my turn to float." 
C) "I will not survive on the other unit.The staff are always too busy to help me." 
D) "I will float,but you'll be sorry.You cannot handle emergencies without me." D

Question 3

The nurse plans to delegate helping a client with personal hygiene to a nursing assistant.Which statement if made by the nurse to the nursing assistant is assertive?

Accepted Answer

A) "Would you mind helping the client with a bath when you have time? If not,I will skip my lunch and do it myself." 
B) "You never get your work done and are always on the phone.You need to help the client right now with a bath,or I will write you up." 
C) "The client needs help with bathing.I want you to assist the client now,and you can go to lunch when you are finished." 
D) "I have important work to complete this morning.You will assist the client with a bath.Do not take a break until you have finished." 
A) "Would you mind helping the client with a bath when you have time? If not,I will skip my lunch and do it myself." 
B) "You never get your work done and are always on the phone.You need to help the client right now with a bath,or I will write you up." 
C) "The client needs help with bathing.I want you to assist the client now,and you can go to lunch when you are finished." 
D) "I have important work to complete this morning.You will assist the client with a bath.Do not take a break until you have finished." C

Question 4

Which statement describes the affective aspect of learning effective communication strategies?

Accepted Answer

A) "The nurse should use clear,direct statements using objective words." 
B) "The nurse uses body language that is congruent with the verbal message." 
C) "The nurse believes that positive communication strategies build confidence." 
D) "The nurse practices assertive and responsible communication strategies." 
A) "The nurse should use clear,direct statements using objective words." 
B) "The nurse uses body language that is congruent with the verbal message." 
C) "The nurse believes that positive communication strategies build confidence." 
D) "The nurse practices assertive and responsible communication strategies."

Question 5

A client has high blood pressure and needs to learn about a low sodium diet.Which questions if asked by the client would be an indirect request for information?

Accepted Answer

A) "How should food be prepared without adding salt?" 
B) "What will I do to make food taste better?" 
C) "What diet changes are needed to control my blood pressure?" 
D) "What foods should I avoid that are high in sodium?" 
A) "How should food be prepared without adding salt?" 
B) "What will I do to make food taste better?" 
C) "What diet changes are needed to control my blood pressure?" 
D) "What foods should I avoid that are high in sodium?"

Question 6

The nurse is providing care to a patient who was admitted with heart failure.The patient has not been following the prescribed diet or taking the prescribed medications.Which type of communication approach is most important for the nurse to use with this patient to facilitate a change in self care behavior?

Accepted Answer

A) Authoritative,honest,and outright communication 
B) Assertive,responsible,and caring communication 
C) Aggressive,sympathetic,and realistic communication 
D) Positive,expert,and focused communication 
A) Authoritative,honest,and outright communication 
B) Assertive,responsible,and caring communication 
C) Aggressive,sympathetic,and realistic communication 
D) Positive,expert,and focused communication

Question 7

A nurse manager offers a staff nurse a choice between working 8- or 12-hour shifts.Which statement,if made by the staff nurse,is nonassertive and may result in a frustrated response from the nurse manager?

Accepted Answer

A) "I want to decide the shifts for all of the other staff nurses." 
B) "Do whatever you want.It doesn't really matter to me." 
C) "Thank you for offering me a choice.I prefer 12-hour shifts." 
D) "You will never be able to give me what I really want to work." 
A) "I want to decide the shifts for all of the other staff nurses." 
B) "Do whatever you want.It doesn't really matter to me." 
C) "Thank you for offering me a choice.I prefer 12-hour shifts." 
D) "You will never be able to give me what I really want to work."

Question 8

Which are examples of a nurse who is communicating responsibly? Select all that apply.

Accepted Answer

A) The nurse uses profanity to respond to a client who is intoxicated and verbally abusive. 
B) The nurse helps a client talk to family members about discontinuing chemotherapy. 
C) The nurse uses interpersonal strategies to help a client develop methods of coping. 
D) The nurse provides a client's health information to a close relative who is visiting. 
E) The nurse listens carefully to the client's concern about inadequate pain relief. 
A) The nurse uses profanity to respond to a client who is intoxicated and verbally abusive. 
B) The nurse helps a client talk to family members about discontinuing chemotherapy. 
C) The nurse uses interpersonal strategies to help a client develop methods of coping. 
D) The nurse provides a client's health information to a close relative who is visiting. 
E) The nurse listens carefully to the client's concern about inadequate pain relief.

Question 9

The nurse manager asks the staff nurse to work an extra shift.Which response by the staff nurse is assertive and based on rational beliefs?

Accepted Answer

A) "I don't want you upset,so I will work extra." 
B) "Why do I always have to cover extra shifts?" 
C) "I am not able to work an extra shift." 
D) "If you can't find anyone else,I will do it." 
A) "I don't want you upset,so I will work extra." 
B) "Why do I always have to cover extra shifts?" 
C) "I am not able to work an extra shift." 
D) "If you can't find anyone else,I will do it."

Question 10

A hospital nurse is concerned about the demands of providing safe care to clients who are seriously ill.The nurse manager should suggest which intervention to effectively help the nurse balance the demanding work in the hospital setting?

Accepted Answer

A) Delegate more tasks to the unlicensed nursing personnel on the unit. 
B) Request a transfer to another nursing care unit with patients who are stable. 
C) Write down stories in a journal about how caring makes a difference for patients. 
D) Use an assertive communication style for every patient-nurse interaction. 
A) Delegate more tasks to the unlicensed nursing personnel on the unit. 
B) Request a transfer to another nursing care unit with patients who are stable. 
C) Write down stories in a journal about how caring makes a difference for patients. 
D) Use an assertive communication style for every patient-nurse interaction.

Which nonverbal action(s)would be consistent with an assertive style of communication? Select all that apply.

The charge nurse informs a staff nurse that it is her turn to float to another unit.Which response by the staff nurse is aggressive?

The nurse plans to delegate helping a client with personal hygiene to a nursing assistant.Which statement if made by the nurse to the nursing assistant is assertive?

Which statement describes the affective aspect of learning effective communication strategies?

A client has high blood pressure and needs to learn about a low sodium diet.Which questions if asked by the client would be an indirect request for information?

A nurse manager offers a staff nurse a choice between working 8- or 12-hour shifts.Which statement,if made by the staff nurse,is nonassertive and may result in a frustrated response from the nurse manager?

Which are examples of a nurse who is communicating responsibly? Select all that apply.

The nurse manager asks the staff nurse to work an extra shift.Which response by the staff nurse is assertive and based on rational beliefs?

A hospital nurse is concerned about the demands of providing safe care to clients who are seriously ill.The nurse manager should suggest which intervention to effectively help the nurse balance the demanding work in the hospital setting?

The Client-Nurse Relationship: a Helping Relationship

Solving Problems Together

Understanding Each Other: Communication and Culture

Working Together in Groups

The Changing World of Electronic Communication

Warmth

Respect

Genuineness

Empathy

Self-Disclosure

Specificity

Asking Questions

Expressing Opinions

Humor

Spirituality

Requesting Support

Overcoming Evaluation Anxiety

Feedback

Relaxation

Imagery

Positive Self-Talk

Confrontation

Refusing Unreasonable Requests

Communicating Assertively and Responsibly With Distressed Clients and Colleagues

Communicating Assertively and Responsibly With Aggressive Clients and Colleagues

Communicating Assertively and Responsibly With Unpopular Clients

Managing Team Conflict Assertively and Responsibly

Communicating at the End of Life

Continuing the Commitment

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Exam 1: Responsible, assertive, caring Communication in Nursing

Which nonverbal action(s)would be consistent with an assertive style of communication? Select all that apply.

The charge nurse informs a staff nurse that it is her turn to float to another unit.Which response by the staff nurse is aggressive?

The nurse plans to delegate helping a client with personal hygiene to a nursing assistant.Which statement if made by the nurse to the nursing assistant is assertive?

Which statement describes the affective aspect of learning effective communication strategies?

A client has high blood pressure and needs to learn about a low sodium diet.Which questions if asked by the client would be an indirect request for information?

A nurse manager offers a staff nurse a choice between working 8- or 12-hour shifts.Which statement,if made by the staff nurse,is nonassertive and may result in a frustrated response from the nurse manager?

Which are examples of a nurse who is communicating responsibly? Select all that apply.

The nurse manager asks the staff nurse to work an extra shift.Which response by the staff nurse is assertive and based on rational beliefs?

A hospital nurse is concerned about the demands of providing safe care to clients who are seriously ill.The nurse manager should suggest which intervention to effectively help the nurse balance the demanding work in the hospital setting?

The Client-Nurse Relationship: a Helping Relationship

Solving Problems Together

Understanding Each Other: Communication and Culture

Working Together in Groups

The Changing World of Electronic Communication

Warmth

Respect

Genuineness

Empathy

Self-Disclosure

Specificity

Asking Questions

Expressing Opinions

Humor

Spirituality

Requesting Support

Overcoming Evaluation Anxiety

Feedback

Relaxation

Imagery

Positive Self-Talk

Confrontation

Refusing Unreasonable Requests

Communicating Assertively and Responsibly With Distressed Clients and Colleagues

Communicating Assertively and Responsibly With Aggressive Clients and Colleagues

Communicating Assertively and Responsibly With Unpopular Clients

Managing Team Conflict Assertively and Responsibly

Communicating at the End of Life

Continuing the Commitment

Filters