Question 1

Which of the following best explains the shift from manufacturing to service jobs in the U.S.?

Accepted Answer

A)  creation of integrated supply chains 
B)  firms producing their own raw materials 
C)  global environmental concerns and legislation 
D)  Web-based training programs for blue-collar workers 
E)  work-centric tendencies of "Generation Y" employees 
A)  creation of integrated supply chains 
B)  firms producing their own raw materials 
C)  global environmental concerns and legislation 
D)  Web-based training programs for blue-collar workers 
E)  work-centric tendencies of "Generation Y" employees

Question 2

According to experts,the primary hindrance to a firm's productivity is its inability to ________.

Accepted Answer

A)  establish effective manufacturing facilities 
B)  acquire and maintain human capital 
C)  use advanced accounting controls 
D)  attain adequate cash and credit 
E)  develop organizational plans 
A)  establish effective manufacturing facilities 
B)  acquire and maintain human capital 
C)  use advanced accounting controls 
D)  attain adequate cash and credit 
E)  develop organizational plans

Question 3

Which of the following is an example of a coordinative function performed by HR managers?

Accepted Answer

A)  directing the activities of employees within the human resources department 
B)  ensuring that line managers are adhering to a firm's sexual harassment policies 
C)  voicing employee concerns about health benefits and wages to upper management 
D)  providing upper management with relevant data on national employment trends 
E)  assisting line managers with hiring, evaluating, and firing employees 
A)  directing the activities of employees within the human resources department 
B)  ensuring that line managers are adhering to a firm's sexual harassment policies 
C)  voicing employee concerns about health benefits and wages to upper management 
D)  providing upper management with relevant data on national employment trends 
E)  assisting line managers with hiring, evaluating, and firing employees

Question 4

Globalization,competition,and technology have led to which of the following trends in human resource management?

Accepted Answer

A)  HR managers primarily focus on providing transactional services like recruiting and hiring. 
B)  Metrics used to measure employee potential have been replaced by standardized testing. 
C)  HR managers assist top management with developing and implementing strategies. 
D)  Employee contracts are frequently used by HR managers to protect the interests of the firm. 
E)  College recruiting has increased as a result of the increasing number of retiring baby boomers. 
A)  HR managers primarily focus on providing transactional services like recruiting and hiring. 
B)  Metrics used to measure employee potential have been replaced by standardized testing. 
C)  HR managers assist top management with developing and implementing strategies. 
D)  Employee contracts are frequently used by HR managers to protect the interests of the firm. 
E)  College recruiting has increased as a result of the increasing number of retiring baby boomers.

Question 5

Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources.Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees,EEO violations,inadequate employee training programs,and confusion regarding health benefit enrollment and coverage.With years of experience transforming HR departments in other firms,Whitman believes she can correct the problems at Jackson Pharmaceuticals. 
-Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?

Accepted Answer

A)  Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size. 
B)  Line managers need additional training to stay current on EEO and OSHA regulations. 
C)  The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world. 
D)  Centralized call centers would enable the HR department to provide specialized support on daily transactional activities. 
E)  Line managers want to implement additional screening and evaluations to improve the quality of their subordinates. 
A)  Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size. 
B)  Line managers need additional training to stay current on EEO and OSHA regulations. 
C)  The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world. 
D)  Centralized call centers would enable the HR department to provide specialized support on daily transactional activities. 
E)  Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.

Question 6

Today over two-thirds of the U.S.work force is employed in producing and delivering services,not products.In a brief essay,explain the reasons for this trend.

Accepted Answer

Several things account for this trend to

Question 7

________ functions involve assisting and advising line managers,and they are the central aspect of a human resource manager's job.

Accepted Answer

A)  Staff 
B)  Advocacy 
C)  Line 
D)  Recruiting 
E)  Coordinative 
A)  Staff 
B)  Advocacy 
C)  Line 
D)  Recruiting 
E)  Coordinative

Question 8

Staff managers have staff authority which enables them to issue orders down the chain of command unlike line managers.

Accepted Answer

A) True 
 B)False

Question 9

HR departments in many firms use Web portals to enable employees to sign up for and manage their own benefits packages.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a single access point on a company's intranet that provides employees with access to their HR information?

Accepted Answer

A)  database 
B)  USB port 
C)  workstation 
D)  firewall 
E)  Web portal 
A)  database 
B)  USB port 
C)  workstation 
D)  firewall 
E)  Web portal

Question 11

All of the following are ways in which employers use technology to support their human resource management activities EXCEPT ________.

Accepted Answer

A)  paying employees and suppliers electronically 
B)  offshoring and outsourcing benefits administration services 
C)  offering online employee training through streaming desktop videos 
D)  developing data warehouses to compare employees' skills with the firm's needs 
E)  tracking employee activities with network-monitoring software 
A)  paying employees and suppliers electronically 
B)  offshoring and outsourcing benefits administration services 
C)  offering online employee training through streaming desktop videos 
D)  developing data warehouses to compare employees' skills with the firm's needs 
E)  tracking employee activities with network-monitoring software

Question 12

Human resource managers assist line managers with hiring,training,evaluating,rewarding,counseling,promoting,and hiring employees.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are ethical issues that must be considered by human resource managers EXCEPT ________.

Accepted Answer

A)  comparable work 
B)  workplace safety 
C)  affirmative action 
D)  FCC regulations 
E)  employee privacy rights 
A)  comparable work 
B)  workplace safety 
C)  affirmative action 
D)  FCC regulations 
E)  employee privacy rights

Question 14

Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.

Accepted Answer

A)  scientific rigor 
B)  existing data 
C)  research studies 
D)  qualitative opinions 
E)  analytics 
A)  scientific rigor 
B)  existing data 
C)  research studies 
D)  qualitative opinions 
E)  analytics

Question 15

Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.

Accepted Answer

A) True 
 B)False

Question 16

Human resource managers are generally staff managers.

Accepted Answer

A) True 
 B)False

Question 17

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

Accepted Answer

A)  planning 
B)  organizing 
C)  staffing 
D)  leading 
E)  motivating 
A)  planning 
B)  organizing 
C)  staffing 
D)  leading 
E)  motivating

Question 18

________ refers to the tendency of firms to extend their sales,ownership,and/or manufacturing to new markets abroad.

Accepted Answer

A)  Expansion 
B)  Market development 
C)  Globalization 
D)  Export growth 
E)  Diversification 
A)  Expansion 
B)  Market development 
C)  Globalization 
D)  Export growth 
E)  Diversification

Question 19

Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?

Accepted Answer

A)  case studies 
B)  metrics 
C)  practices 
D)  tools 
E)  ratios 
A)  case studies 
B)  metrics 
C)  practices 
D)  tools 
E)  ratios

Question 20

Explain the difference between line authority and staff authority.What type of authority do human resource managers have?

Accepted Answer

Authority is the right to make decisions

Which of the following best explains the shift from manufacturing to service jobs in the U.S.?

According to experts,the primary hindrance to a firm's productivity is its inability to ________.

Which of the following is an example of a coordinative function performed by HR managers?

Globalization,competition,and technology have led to which of the following trends in human resource management?

Today over two-thirds of the U.S.work force is employed in producing and delivering services,not products.In a brief essay,explain the reasons for this trend.

________ functions involve assisting and advising line managers,and they are the central aspect of a human resource manager's job.

Staff managers have staff authority which enables them to issue orders down the chain of command unlike line managers.

HR departments in many firms use Web portals to enable employees to sign up for and manage their own benefits packages.

Which of the following is a single access point on a company's intranet that provides employees with access to their HR information?

All of the following are ways in which employers use technology to support their human resource management activities EXCEPT ________.

Human resource managers assist line managers with hiring,training,evaluating,rewarding,counseling,promoting,and hiring employees.

All of the following are ethical issues that must be considered by human resource managers EXCEPT ________.

Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.

Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.

Human resource managers are generally staff managers.

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

________ refers to the tendency of firms to extend their sales,ownership,and/or manufacturing to new markets abroad.

Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?

Explain the difference between line authority and staff authority.What type of authority do human resource managers have?

Equal Opportunity and the Law

The Manager's Role in Strategic Human Resource Management

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Coaching, Careers, and Talent Management

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in HR Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 1: Introduction to Human Resource Management

Which of the following best explains the shift from manufacturing to service jobs in the U.S.?

According to experts,the primary hindrance to a firm's productivity is its inability to ________.

Which of the following is an example of a coordinative function performed by HR managers?

Globalization,competition,and technology have led to which of the following trends in human resource management?

Today over two-thirds of the U.S.work force is employed in producing and delivering services,not products.In a brief essay,explain the reasons for this trend.

________ functions involve assisting and advising line managers,and they are the central aspect of a human resource manager's job.

Staff managers have staff authority which enables them to issue orders down the chain of command unlike line managers.

HR departments in many firms use Web portals to enable employees to sign up for and manage their own benefits packages.

Which of the following is a single access point on a company's intranet that provides employees with access to their HR information?

All of the following are ways in which employers use technology to support their human resource management activities EXCEPT ________.

Human resource managers assist line managers with hiring,training,evaluating,rewarding,counseling,promoting,and hiring employees.

All of the following are ethical issues that must be considered by human resource managers EXCEPT ________.

Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.

Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.

Human resource managers are generally staff managers.

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

________ refers to the tendency of firms to extend their sales,ownership,and/or manufacturing to new markets abroad.

Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?

Explain the difference between line authority and staff authority.What type of authority do human resource managers have?

Equal Opportunity and the Law

The Manager's Role in Strategic Human Resource Management

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Coaching, Careers, and Talent Management

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in HR Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters