Question 1

What are the advantages and disadvantages of audiovisual-based training? Under what circumstances is audiovisual-based training especially effective?

Accepted Answer

Audiovisual-based training techniques like DVDs,films,PowerPoint,and audiotapes are widely used.The Ford Motor Company uses videos in its dealer training sessions to simulate problems and reactions to various customer complaints,for example.Audiovisuals are more expensive than lectures but offer advantages.Of course,they usually tend to be more interesting.In addition,consider using them in the following situations:
1.When there is a need to illustrate how to follow a certain sequence over time,such as when teaching machine repair.The stop-action,instant replay,and fast- or slow-motion capabilities of audiovisuals can be useful here.
2.When there is a need to expose trainees to events not easily demonstrable in live lectures,such as a visual tour of a factory or open-heart surgery.
3.When you need organization wide training and it is too costly to move the trainers from place to place.

Question 2

Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.

Accepted Answer

A) True 
 B)False  True

Question 3

Which process involves assessing the company's strategic needs,appraising the current performance of managers,and developing the managers?

Accepted Answer

A)  management development 
B)  performance management 
C)  programmed learning 
D)  strategic management 
E)  management by objectives 
A)  management development 
B)  performance management 
C)  programmed learning 
D)  strategic management 
E)  management by objectives A

Question 4

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following should be done first in the on-the-job training process?

Accepted Answer

A)  explaining performance quality requirements 
B)  going through the job at the normal work pace 
C)  explaining quantity and quality requirements 
D)  familiarizing the trainee with equipment and tools 
E)  complimenting the trainee's good work 
A)  explaining performance quality requirements 
B)  going through the job at the normal work pace 
C)  explaining quantity and quality requirements 
D)  familiarizing the trainee with equipment and tools 
E)  complimenting the trainee's good work

Question 6

Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?

Accepted Answer

A)  confirming an employee's claims of skill and experience 
B)  providing extensive and appropriate training 
C)  evaluating the effectiveness of the training 
D)  paying employees for their training time 
E)  recruiting only at accredited schools 
A)  confirming an employee's claims of skill and experience 
B)  providing extensive and appropriate training 
C)  evaluating the effectiveness of the training 
D)  paying employees for their training time 
E)  recruiting only at accredited schools

Question 7

Succession planning is a type of management development program that focuses on planning and filling middle-management positions.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Accepted Answer

A)  making new employees feel like part of a team 
B)  helping new employees become socialized into the firm 
C)  assisting new employees in selecting the best labor union 
D)  teaching new employees about the firm's history and strategies 
E)  providing basic information to new employees to help them work 
A)  making new employees feel like part of a team 
B)  helping new employees become socialized into the firm 
C)  assisting new employees in selecting the best labor union 
D)  teaching new employees about the firm's history and strategies 
E)  providing basic information to new employees to help them work

Question 9

Ellen,a nursing supervisor at a health insurance company,is unable to find a packaged training program that matches the needs of her employees.As a result,Ellen has decided to create her own training program.Ellen has already established the training objectives and analyzed the job description.What should she do next?

Accepted Answer

A)  create a job instruction sheet 
B)  compile a training manual 
C)  create a slide presentation 
D)  develop a task analysis record form 
E)  test employees to determine their skills 
A)  create a job instruction sheet 
B)  compile a training manual 
C)  create a slide presentation 
D)  develop a task analysis record form 
E)  test employees to determine their skills

Question 10

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

Accepted Answer

A) True 
 B)False

Question 11

Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.

Accepted Answer

A)  appraisals 
B)  feedback 
C)  training 
D)  goal-setting 
E)  screening 
A)  appraisals 
B)  feedback 
C)  training 
D)  goal-setting 
E)  screening

Question 12

Wells Fargo and Company is a financial services firm that provides banking,insurance,and mortgage services at 10,000 stores nationwide.Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement.Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following,if true,best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?

Accepted Answer

A)  The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses. 
B)  Newly hired Wells Fargo bank tellers are assigned to experienced tellers in order to observe and learn the tasks of the job. 
C)  Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year. 
D)  Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions. 
E)  Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers. 
A)  The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses. 
B)  Newly hired Wells Fargo bank tellers are assigned to experienced tellers in order to observe and learn the tasks of the job. 
C)  Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year. 
D)  Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions. 
E)  Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.

Question 13

Which of the following is NOT an advantage of programmed learning?

Accepted Answer

A)  Training time is significantly reduced. 
B)  Trainees are able to learn at their own pace. 
C)  The number of trainee errors is reduced. 
D)  Training is similar to the coaching method. 
E)  Trainees receive immediate feedback. 
A)  Training time is significantly reduced. 
B)  Trainees are able to learn at their own pace. 
C)  The number of trainee errors is reduced. 
D)  Training is similar to the coaching method. 
E)  Trainees receive immediate feedback.

Question 14

Which of the following is the primary advantage of lecturing as a method of training?

Accepted Answer

A)  motivational for employees 
B)  effective for informal learning 
C)  corresponds with technology 
D)  appropriate for large groups 
E)  requires limited preparation 
A)  motivational for employees 
B)  effective for informal learning 
C)  corresponds with technology 
D)  appropriate for large groups 
E)  requires limited preparation

Question 15

Which of the following is the primary disadvantage of using audiovisual-based training instead of lectures?

Accepted Answer

A)  boredom 
B)  high costs 
C)  ineffective teaching tool 
D)  limitations of technology 
E)  inappropriate for large groups 
A)  boredom 
B)  high costs 
C)  ineffective teaching tool 
D)  limitations of technology 
E)  inappropriate for large groups

Question 16

The case study method is an on-the job management development technique that presents a manager with a written descriptions of an organizational problem that needs to be diagnosed and solved.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following will most likely improve the effectiveness of a lecture presented for training purposes?

Accepted Answer

A)  opening with a familiar joke 
B)  talking from a prepared script 
C)  watching the audience's body language 
D)  using hand gestures to emphasize points 
E)  giving a brief overview followed by a 1-hour speech 
A)  opening with a familiar joke 
B)  talking from a prepared script 
C)  watching the audience's body language 
D)  using hand gestures to emphasize points 
E)  giving a brief overview followed by a 1-hour speech

Question 18

All of the following are categorized as computer-based training techniques EXCEPT ________.

Accepted Answer

A)  interactive gaming platforms 
B)  intelligent tutoring systems 
C)  computer simulations 
D)  virtual reality training 
E)  computer-managed instruction 
A)  interactive gaming platforms 
B)  intelligent tutoring systems 
C)  computer simulations 
D)  virtual reality training 
E)  computer-managed instruction

Question 19

________ means having a person learn a job by actually doing it.

Accepted Answer

A)  In-house training 
B)  On-the-job training 
C)  Socialization 
D)  Social learning 
E)  Modeling 
A)  In-house training 
B)  On-the-job training 
C)  Socialization 
D)  Social learning 
E)  Modeling

Question 20

Any attempt to improve managerial performance by imparting knowledge,changing attitudes,or increasing skills is called ________.

Accepted Answer

A)  human resource management 
B)  on-the-job training 
C)  performance enhancement 
D)  management development 
E)  management coaching 
A)  human resource management 
B)  on-the-job training 
C)  performance enhancement 
D)  management development 
E)  management coaching

What are the advantages and disadvantages of audiovisual-based training? Under what circumstances is audiovisual-based training especially effective?

Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.

Which process involves assessing the company's strategic needs,appraising the current performance of managers,and developing the managers?

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

Which of the following should be done first in the on-the-job training process?

Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?

Succession planning is a type of management development program that focuses on planning and filling middle-management positions.

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.

Which of the following is NOT an advantage of programmed learning?

Which of the following is the primary advantage of lecturing as a method of training?

Which of the following is the primary disadvantage of using audiovisual-based training instead of lectures?

The case study method is an on-the job management development technique that presents a manager with a written descriptions of an organizational problem that needs to be diagnosed and solved.

Which of the following will most likely improve the effectiveness of a lecture presented for training purposes?

All of the following are categorized as computer-based training techniques EXCEPT ________.

________ means having a person learn a job by actually doing it.

Any attempt to improve managerial performance by imparting knowledge,changing attitudes,or increasing skills is called ________.

Introduction to Human Resource Management

Equal Opportunity and the Law

The Manager's Role in Strategic Human Resource Management

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Coaching, Careers, and Talent Management

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in HR Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 8: Training and Developing Employees

What are the advantages and disadvantages of audiovisual-based training? Under what circumstances is audiovisual-based training especially effective?

Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.

Which process involves assessing the company's strategic needs,appraising the current performance of managers,and developing the managers?

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

Which of the following should be done first in the on-the-job training process?

Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?

Succession planning is a type of management development program that focuses on planning and filling middle-management positions.

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.

Which of the following is NOT an advantage of programmed learning?

Which of the following is the primary advantage of lecturing as a method of training?

Which of the following is the primary disadvantage of using audiovisual-based training instead of lectures?

The case study method is an on-the job management development technique that presents a manager with a written descriptions of an organizational problem that needs to be diagnosed and solved.

Which of the following will most likely improve the effectiveness of a lecture presented for training purposes?

All of the following are categorized as computer-based training techniques EXCEPT ________.

________ means having a person learn a job by actually doing it.

Any attempt to improve managerial performance by imparting knowledge,changing attitudes,or increasing skills is called ________.

Introduction to Human Resource Management

Equal Opportunity and the Law

The Manager's Role in Strategic Human Resource Management

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Coaching, Careers, and Talent Management

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in HR Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters